Constant Disconnection - RAIN 5G

[Satedah]

Hi,

I've had Rain 5G for just over a week now.
The first day I plugged it in, I was blown away... speed and latency were fantastic. Over 250mb/s download.
From that evening onwards, things have been terrible.

The 5G router is constantly disconnecting and reconnecting. When it reconnects, I can barely load any websites or work.
I've moved it to various different rooms in my house, pointing it in various different directions.

I've called the call center multiple times. Each time I get told "the tower I usually connect to is down". It's been down all week?

What am I supposed to do here... it's taking over a week to get this tower back up?
It's now connecting to a tower 5km's away. In the opposite direction to which it is facing.

Sometimes it will connect, I will get 30mb/s download and 0mb/s upload.
With 0 mb/s upload, loading anything is also impossible.

Seriously... I don't want to have to cancel a week after taking this service... but I cannot go another day without usable internet.

 

[Matt91]

Another voice in the choir sadly.

 

[rain_mobile]

Hi,

I've had Rain 5G for just over a week now.
The first day I plugged it in, I was blown away... speed and latency were fantastic. Over 250mb/s download.
From that evening onwards, things have been terrible.

The 5G router is constantly disconnecting and reconnecting. When it reconnects, I can barely load any websites or work.
I've moved it to various different rooms in my house, pointing it in various different directions.

I've called the call center multiple times. Each time I get told "the tower I usually connect to is down". It's been down all week?

What am I supposed to do here... it's taking over a week to get this tower back up?
It's now connecting to a tower 5km's away. In the opposite direction to which it is facing.

Sometimes it will connect, I will get 30mb/s download and 0mb/s upload.
With 0 mb/s upload, loading anything is also impossible.

Seriously... I don't want to have to cancel a week after taking this service... but I cannot go another day without usable internet.

Hi @Satedah

Please provide me with your email via PM https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

 

[Satedah]

@rain_mobile - I've sent a pm containing my e-mail address associated with my rain account.
So there's a multitude of issues.

1) I keep getting told the tower I usually connect to (the one that gave me half a day of amazing connectivity) is down. It's been over a week.
2) Trying to connect to the nearest suitable tower, doesn't work. Soon as it connects it doesn't show which tower I'm connected to. Speed is unusable. Can't even load webpages.
3) It now shows I'm connected to a tower 5KM's away. Unusable.

 

[rain_mobile]

@rain_mobile - I've sent a pm containing my e-mail address associated with my rain account.
So there's a multitude of issues.

1) I keep getting told the tower I usually connect to (the one that gave me half a day of amazing connectivity) is down. It's been over a week.
2) Trying to connect to the nearest suitable tower, doesn't work. Soon as it connects it doesn't show which tower I'm connected to. Speed is unusable. Can't even load webpages.
3) It now shows I'm connected to a tower 5KM's away. Unusable.

Received. I will look into the matter

 

[Satedah]

The above rain representative has kept contact with me and the tower near me seems to be up again after a week.

Speeds normal again.
Thanks for the help it's much appreciated. Was about 1 day away from cancelling.
Lets hope it stays up

 

[rain_mobile]

The above rain representative has kept contact with me and the tower near me seems to be up again after a week.

Speeds normal again.
Thanks for the help it's much appreciated. Was about 1 day away from cancelling.
Lets hope it stays up

Its my pleasure