Cool Ideas Fibre ISP – Feedback Thread 2

smc · Nov 26, 2019

lord-of-war said:
Hi Guys

Since Monday my PABX cannot connect to my VOIP provider Fresh Phone. See trace root below. Anybody else having the same issue
If I test via mobile LTE it work perfectly.

Regards

Lord-of-War

Yes, I had that exact problem a week ago. It was a peering issue between RSAWeb (who host the SIP servers) and CI. In my case it took about three days of conversations between CI, RSAWeb and Freshphone for anything to be done. Tell them to look at this ticket: #COOL-20191117-337661

Charmingmage10 · Nov 26, 2019

international down again...

KantSnyer · Nov 26, 2019

Charmingmage10 said:
international down again...

All good here, OpenServe Pta

TheRoDent · Nov 26, 2019

Charmingmage10 said:
international down again...

Nothing to report or triggered at the moment. Can you provide a traceroute ?

jannier · Nov 26, 2019

Charmingmage10 said:
international down again...

All OK here, Vuma trenched, Brackenfell, CPT

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.88.1 -    0 |   99 |   99 |    0 |    0 |    0 |    0 |
|                            155.93.237.1 -    0 |   99 |   99 |    2 |    3 |   29 |    3 |
|                          102.132.175.34 -    0 |   99 |   99 |    2 |    3 |   27 |    2 |
|                         102.132.175.113 -    3 |   91 |   89 |    0 |    0 |    1 |    0 |
|                              100.98.0.2 -    0 |   99 |   99 |    0 |    0 |    1 |    0 |
|                             154.0.4.122 -    0 |   99 |   99 |  140 |  143 |  145 |  140 |
|                 v1000.core1.lon3.he.net -    0 |   99 |   99 |  140 |  140 |  159 |  140 |
|             100ge14-1.core1.lon2.he.net -    3 |   91 |   89 |  144 |  147 |  167 |  145 |
|              100ge7-1.core1.fra1.he.net -    0 |   99 |   99 |  156 |  158 |  167 |  156 |
|                    decix2-gw.hetzner.de -    2 |   95 |   94 |  152 |  156 |  218 |  153 |
|                 core21.fsn1.hetzner.com -    0 |   99 |   99 |  161 |  168 |  232 |  162 |
|              ex9k1.dc5.fsn1.hetzner.com -    0 |   99 |   99 |  157 |  157 |  160 |  159 |
|                       mgr.simmarket.com -    0 |   99 |   99 |  157 |  157 |  163 |  157 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

CrypticZA · Nov 26, 2019

Can see someone streaming Overwatch from Cape Town and their ping and all looks fine so i assume CPT is good - except discord

jannier · Nov 26, 2019

ghostRgg said:

Attacks starting again or should I start troubleshooting my net?

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   34 |   34 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                              154.0.1.77 -    0 |   34 |   34 |    2 |    3 |    7 |    3 |
|                              154.0.1.86 -    0 |   34 |   34 |    1 |    2 |    4 |    2 |
|                             154.0.1.101 -    0 |   34 |   34 |    1 |    2 |    4 |    3 |
|                              154.0.1.53 -    0 |   34 |   34 |    2 |    3 |    4 |    2 |
|                              154.0.4.86 -    0 |   34 |   34 |    2 |    3 |    4 |    4 |
|                             154.0.1.245 -    0 |   34 |   34 |   10 |   11 |   13 |   12 |
|                             100.99.0.84 -    0 |   34 |   34 |   10 |   11 |   13 |   10 |
|                             154.0.4.254 -    0 |   33 |   33 |  175 |  176 |  178 |  177 |
|                              154.0.5.18 -    0 |   33 |   33 |  174 |  175 |  177 |  177 |
|                          195.66.226.234 -   24 |   17 |   13 |    0 |  181 |  207 |  179 |
|              ae1-br01-eqld5.as57976.net -   15 |   21 |   18 |    0 |  186 |  206 |  182 |
|         et-0-0-2-br02-eqam1.as57976.net -   24 |   17 |   13 |    0 |  183 |  191 |  182 |
|        et-0-0-67-pe02-eqam1.as57976.net -    8 |   25 |   23 |  182 |  184 |  195 |  182 |
|                           137.221.66.47 -   39 |   13 |    8 |  183 |  184 |  192 |  183 |
|                          185.60.112.157 -   24 |   17 |   13 |  182 |  184 |  191 |  182 |
|________________________________________________|______|______|______|______|______|______|

Everything good here, Vuma trenched, Brackenfell, CPT

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.88.1 -    0 |   77 |   77 |    0 |    0 |    0 |    0 |
|                            155.93.237.1 -    0 |   77 |   77 |    2 |    3 |   29 |    2 |
|                          102.132.175.34 -    0 |   77 |   77 |    2 |    3 |   27 |    2 |
|                         102.132.175.113 -    0 |   77 |   77 |    0 |    0 |    1 |    0 |
|                              100.98.0.2 -    0 |   77 |   77 |    0 |    0 |    1 |    0 |
|                               154.0.4.2 -    0 |   77 |   77 |  144 |  146 |  150 |  145 |
|                              154.0.5.18 -    0 |   76 |   76 |  149 |  150 |  279 |  149 |
|                          195.66.226.234 -    0 |   76 |   76 |  150 |  152 |  211 |  150 |
|              ae1-br01-eqld5.as57976.net -    0 |   76 |   76 |  156 |  160 |  236 |  158 |
|         et-0-0-2-br02-eqam1.as57976.net -    2 |   73 |   72 |  152 |  155 |  238 |  152 |
|        et-0-0-67-pe02-eqam1.as57976.net -    0 |   76 |   76 |  152 |  155 |  188 |  152 |
|                           137.221.66.47 -    0 |   76 |   76 |  151 |  152 |  160 |  152 |
|                          185.60.112.157 -    0 |   76 |   76 |  156 |  156 |  160 |  156 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

lord-of-war · Nov 26, 2019

smc said:
Yes, I had that exact problem a week ago. It was a peering issue between RSAWeb (who host the SIP servers) and CI. In my case it took about three days of conversations between CI, RSAWeb and Freshphone for anything to be done. Tell them to look at this ticket: #COOL-20191117-337661

Hi SMC thanks will do you, you are a star!

boyequal · Nov 26, 2019

Uhm. International just died for me.

Vumatel, Trenched, Jhb.

Code:

Tracing route to adobe.com [193.104.215.58]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  192.168.0.1
  2     3 ms     2 ms     2 ms  155.93.169.1
  3    10 ms    10 ms     6 ms  154.0.3.97
  4     2 ms     1 ms     1 ms  154.0.5.1
  5     1 ms     1 ms     1 ms  u135-cust.coolideas.co.za [154.0.5.129]
  6     1 ms     1 ms     1 ms  100.99.0.82
  7   166 ms   165 ms   165 ms  154.0.4.250
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.

Code:

Tracing route to ec2-3-224-166-146.compute-1.amazonaws.com [3.224.166.146]
over a maximum of 30 hops:

  1     9 ms    <1 ms    <1 ms  192.168.0.1
  2     8 ms     3 ms     2 ms  155.93.169.1
  3     8 ms     2 ms     2 ms  154.0.3.97
  4     1 ms     1 ms    <1 ms  uzm-cust.coolideas.co.za [154.0.5.2]
  5     1 ms     1 ms     1 ms  u136-cust.coolideas.co.za [154.0.5.130]
  6     2 ms     1 ms     2 ms  100.99.0.84
  7   165 ms   165 ms   165 ms  uzi-cust.coolideas.co.za [154.0.4.254]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.

EDIT: And its back up. About a 5 minute outage? Excuse the PTSD when international suddenly dies

remoten · Nov 26, 2019

Cannot connect to FFXIV EU. IP 195.82.50.9

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |    8 |    8 |    0 |    0 |    0 |    0 |
|                             154.0.0.121 -    0 |    8 |    8 |    2 |    2 |    3 |    2 |
|                             154.0.4.210 -    0 |    8 |    8 |    1 |    2 |    3 |    1 |
|                             154.0.4.250 -    0 |    8 |    8 |  165 |  166 |  167 |  166 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

edit: Seems route updated - can connect , just ping went up ~60ms

Updated MTR,

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   10 |   10 |    0 |    0 |    0 |    0 |
|                             154.0.0.121 -    0 |   10 |   10 |    1 |    1 |    4 |    2 |
|                             154.0.4.210 -    0 |   10 |   10 |    1 |    1 |    3 |    1 |
|                             154.0.4.250 -    0 |   10 |   10 |  165 |  166 |  167 |  165 |
|hu0-5-0-1.1200.ccr21.lon01.atlas.cogentco.com -    0 |   10 |   10 |  165 |  166 |  167 |  166 |
|                   ldn-b1-link.telia.net -    0 |   10 |   10 |  223 |  223 |  224 |  223 |
|                  ldn-bb3-link.telia.net -    0 |   10 |   10 |  238 |  244 |  275 |  240 |
|                  prs-bb3-link.telia.net -    0 |   10 |   10 |  237 |  238 |  239 |  237 |
|                  ffm-bb3-link.telia.net -    0 |   10 |   10 |  237 |  237 |  238 |  237 |
|                  ffm-b10-link.telia.net -    0 |   10 |   10 |  237 |  237 |  239 |  239 |
|      kddi-ic-301630-ffm-b10.c.telia.net -    0 |   10 |   10 |  236 |  237 |  238 |  237 |
|                            195.82.60.29 -    0 |   10 |   10 |  237 |  240 |  250 |  246 |
|                            195.82.61.14 -    0 |   10 |   10 |  239 |  243 |  277 |  239 |
|                           195.82.50.234 -    0 |   10 |   10 |  238 |  238 |  239 |  239 |
|                             195.82.50.9 -    0 |   10 |   10 |  237 |  237 |  238 |  238 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

semaphore · Nov 26, 2019

TheRoDent said:
Nothing to report or triggered at the moment. Can you provide a traceroute ?

blacklung · Nov 26, 2019

Int died..

Code:

traceroute to bbc.com (151.101.0.81), 30 hops max, 60 byte packets
 1  u6u-cust.coolideas.co.za (154.0.0.246)  3.352 ms  3.354 ms  3.335 ms
 2  uwy-cust.coolideas.co.za (154.0.4.162)  3.342 ms  3.348 ms  3.308 ms
 3  uxa-cust.coolideas.co.za (154.0.4.174)  3.303 ms  3.309 ms  3.290 ms
 4  * * *
 5  * * *
 6  * * *
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

TH3J0K3R · Nov 26, 2019

Yip 3rd time since 3pm.
Something's up.

leppie · Nov 26, 2019

There are DNS issues. CI DNS resolves ssl.dstv.com in EU, cloudfare DNS in CPT.

Also cant query google DNS at all.

Edit: Working now, maybe it was just bad timing when I noticed it ;p

Splinter · Nov 26, 2019

I guess they didn't like some of the comments in this thread

TheRoDent · Nov 26, 2019

There was a brief outbound international outage. It appears like Hurricane Electric is doing weird stuff again.
Outbound is now routed via Cogent and working again.

smokemaryjane · Nov 26, 2019

DYreX146 · Nov 26, 2019

TheRoDent · Nov 26, 2019

boyequal said:

Uhm. International just died for me.

Vumatel, Trenched, Jhb.

Code:

Tracing route to adobe.com [193.104.215.58]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  192.168.0.1
  2     3 ms     2 ms     2 ms  155.93.169.1
  3    10 ms    10 ms     6 ms  154.0.3.97
  4     2 ms     1 ms     1 ms  154.0.5.1
  5     1 ms     1 ms     1 ms  u135-cust.coolideas.co.za [154.0.5.129]
  6     1 ms     1 ms     1 ms  100.99.0.82
  7   166 ms   165 ms   165 ms  154.0.4.250
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.

Code:

Tracing route to ec2-3-224-166-146.compute-1.amazonaws.com [3.224.166.146]
over a maximum of 30 hops:

  1     9 ms    <1 ms    <1 ms  192.168.0.1
  2     8 ms     3 ms     2 ms  155.93.169.1
  3     8 ms     2 ms     2 ms  154.0.3.97
  4     1 ms     1 ms    <1 ms  uzm-cust.coolideas.co.za [154.0.5.2]
  5     1 ms     1 ms     1 ms  u136-cust.coolideas.co.za [154.0.5.130]
  6     2 ms     1 ms     2 ms  100.99.0.84
  7   165 ms   165 ms   165 ms  uzi-cust.coolideas.co.za [154.0.4.254]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.

EDIT: And its back up. About a 5 minute outage? Excuse the PTSD when international suddenly dies

Don't worry, suffering from the same thing

TheRoDent · Nov 26, 2019

Yip, confirmed link failure to Hurricane Electric.

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