Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
BadBoyGP said:
@pbcool

My side as well... local is like 17mbs down and 2.5 up.
I have a 50/5 line.

I restarted everything.
Click to expand...
Over cable? Just log it with us as a line fault if so. Are you guys in the same area possibly?
 
PBCool said:
Thanks this is over wireless we need a cable test before logging with the provider please. Standard process :)
Click to expand...
Seems fine now thanks. Was pretty much the same over wired but it came right before I came back on the forum...
 
@PBCool

How long does it normally take for a complex to go live on Vumatel? Contruction was completed and sign off was done last week Tuesday but we are STILL not live. I want to give you my money for your service but Vumatel are dragging their feet.

Any way you can help to speed things up?
 
rvanwyk said:
@PBCool

How long does it normally take for a complex to go live on Vumatel? Contruction was completed and sign off was done last week Tuesday but we are STILL not live. I want to give you my money for your service but Vumatel are dragging their feet.

Any way you can help to speed things up?
Click to expand...

Are you in Helderkruin Mews?
 
@PBCool, I were under the impression that FTTH were more stable than ADSL, why is it that we are disconnected a second time in one week? Last time it was a router between Octotel and CISP, why not get 2 routers, if one fail re-route automatically?

COOL-20171102-50358
 
gfmalan said:
@PBCool, I were under the impression that FTTH were more stable than ADSL, why is it that we are disconnected a second time in one week? Last time it was a router between Octotel and CISP, why not get 2 routers, if one fail re-route automatically?

COOL-20171102-50358
Click to expand...

Sessions look normal on the Octotel side so more than likely a line fault, we replaced the router facing Octotel more out of a precaution on our side as getting elevated technical assistance from providers simply takes longer. This isn't router related at all.
 
Last edited:
@PBCool

Have you got any insight into the Frogfoot roll out in Lynnwood Zone 1.2? They just keep on moving back the dates.

I have 2 orders with you guys on the same ERF that we would like to have done on the same day (the one house is behind the other so the trenching will be used for two lines).

Any chance you can pull some strings?
 
hornbill81 said:
@PBCool

Have you got any insight into the Frogfoot roll out in Lynnwood Zone 1.2? They just keep on moving back the dates.

I have 2 orders with you guys on the same ERF that we would like to have done on the same day (the one house is behind the other so the trenching will be used for two lines).

Any chance you can pull some strings?
Click to expand...

I can get an ETA from our contact if that would help? PM me the details.
 
@PBCool

How long does it normally take for a complex to go live on Vumatel? Contruction was completed and sign off was done last week Tuesday but we are STILL not live. I want to give you my money for your service but Vumatel are dragging their feet.

Any way you can help to speed things up?
Click to expand...

@PBCool ??
 
rvanwyk said:
@PBCool ??
Click to expand...

Cant really say it's dependent on multiple factors not within our control, if it's not live it might be back-haul it might be OLT issues it might be many things. All one can do is wait unfortunately.
 
PBCool said:
Cant really say it's dependent on multiple factors not within our control, if it's not live it might be back-haul it might be OLT issues it might be many things. All one can do is wait unfortunately.
Click to expand...

Thanks. Thought you might be able to speed it up with your contacts there.
 
Twitter and Speed Test back to being broken.

Edit: Live Leak also inaccessible to me.
 
Last edited:
Bryn said:
Twitter and Speed Test back to being broken.
Click to expand...

Can you drop me a PM with a trace to them both, the Cape Town IPC was "fixed" today so obviously related.
 
I logged a support ticket with CI yesterday. Have issues with buffering on international streaming. My brother also a client of yours has got the same issue. I've followed up and provided more info. I checked all my side and it seems fine. Seems like some issue with your international carrier - throttling the specific traffic or something else.

Not getting a response from your support. Not happy with lack or service. Ticket ID: COOL-20171101-50281
 
Higgins said:
I logged a support ticket with CI yesterday. Have issues with buffering on international streaming. My brother also a client of yours has got the same issue. I've followed up and provided more info. I checked all my side and it seems fine. Seems like some issue with your international carrier - throttling the specific traffic or something else.

Not getting a response from your support. Not happy with lack or service. Ticket ID: COOL-20171101-50281
Click to expand...
Sure will have a look and escalate, we don't throttle any protocols. Which service are you streaming from?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X