Cool Ideas Fibre ISP - Feedback

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For the past two days I couldn't use Netflix and various other sites. It says connection time out. Not sure if anyone else is having a problem down in CT. We are on MTN fibre lines.
 
MrCaptainLAG said:
For the past two days I couldn't use Netflix and various other sites. It says connection time out. Not sure if anyone else is having a problem down in CT. We are on MTN fibre lines.
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Yeah aware of this, it's because of the AWS direct connect in JHB.
 
MrCaptainLAG said:
For the past two days I couldn't use Netflix and various other sites. It says connection time out. Not sure if anyone else is having a problem down in CT. We are on MTN fibre lines.
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I'm also on MTN fibre, but in JHB and have had the same problems for the past 2 days. I also cannot access netflix and a few other websites don't load at all. Funny enough I can't connect to Clash Royale on my phone when on my Wi-Fi but when using my mobile data there is no problem. Hopefully it'll be resolved soon.
 
leonb said:
It is cached on the real debrid server, i.e first downloaded to the real debrid server before I stream it.
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Not sure what to say then, no issues on our side at that time as mentioned. Do you have any other examples?
 
Speed23 said:
I'm also on MTN fibre, but in JHB and have had the same problems for the past 2 days. I also cannot access netflix and a few other websites don't load at all. Funny enough I can't connect to Clash Royale on my phone when on my Wi-Fi but when using my mobile data there is no problem. Hopefully it'll be resolved soon.
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Yeap all AWS related, we are busy with it as a priority.
 
PBCool said:
Yeap all AWS related, we are busy with it as a priority.
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Something wrong with the MTN FTTH netblock and routing on AWS side, so we have dropped our Direct Connect for the time being whilst we have it resolved, so you should be able to connect again.
 
PBCool said:
Something wrong with the MTN FTTH netblock and routing on AWS side, so we have dropped our Direct Connect for the time being whilst we have it resolved, so you should be able to connect again.
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Can confirm it's working now. Thanks very much!
 
leonb said:
I'll upload my international speed test result when having the problem tonight.
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Cool try do one now and one later obviously to at least 2 servers but try keep them the same on at both intervals.
 
mugikhan said:
CS GO and I logged a support ticket and they're asking for more tests even though it only happens some days. @PBCool
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Yeap but based on your MTR being first hop I would suspect line provider or area issue at peak times, which we are starting to see more happen as more customers come on board. But PM me your ticket anyway.
 
air said:
which morning be that?
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Accounts said it should run this morning, not sure if there was a complication. The short month messes with billing systems.
 
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