Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
air said:
nearly a new day and you are not sure as one of the top dogs?
Click to expand...

There are more things going on than just one of the batches, if there was a major issue I would be aware of it. There are other directors for a reason :).
 
PBCool said:
There are more things going on than just one of the batches, if there was a major issue I would be aware of it. There are other directors for a reason :).
Click to expand...

So what % of your clients have been billed for 'current' month?

yet to hear anyone on mybb that has received an invoice, not major enough, or are all 'mybb'ers in a single batch?
 
air said:
So what % of your clients have been billed for 'current' month?

yet to hear anyone on mybb that has received an invoice, not major enough, or are all 'mybb'ers in a single batch?
Click to expand...
There are around 4 batches that go off every month, this usually happens in the evening. So if it didn't go off last night it will tonight.

If we have to delay the batch by a day to ensure billing it correct the accounts department would rather opt to do so.

If it's beyond a day there will be communications around why etc etc
 
PBCool said:
Yeap but based on your MTR being first hop I would suspect line provider or area issue at peak times, which we are starting to see more happen as more customers come on board. But PM me your ticket anyway.
Click to expand...
This is some bull****. I pay for a service that's had more issues than dsl!! I'm constantly getting packet loss in games and its making it impossible to enjoy myself.

Ticket ID: #COOL-20180301-81984
 
Last edited:
mugikhan said:
This is some bull****. I pay for a service that's had more issues than dsl!! I'm constantly getting packet loss in games and its making it impossible to enjoy myself.

Ticket ID: #COOL-20180301-81984
Click to expand...

Thanks for the ticket ref I will have it escalated for you to the line provider.
 
air said:
So what % of your clients have been billed for 'current' month?

yet to hear anyone on mybb that has received an invoice, not major enough, or are all 'mybb'ers in a single batch?
Click to expand...

Did you receive your billing?
 
mugikhan said:
This is some bull****. I pay for a service that's had more issues than dsl!! I'm constantly getting packet loss in games and its making it impossible to enjoy myself.

Ticket ID: #COOL-20180301-81984
Click to expand...

Yeah, i have been having the same issue. But it is Vuma and not CISP.

Speaking of, PB, did u speak to Vuma Aerial about the backend issues?
 
Bedford said:
Yeah, i have been having the same issue. But it is Vuma and not CISP.

Speaking of, PB, did u speak to Vuma Aerial about the backend issues?
Click to expand...

We have a couple of cases outstanding with them currently.
 
Anybody else having OneDrive issues. Trying to upload a large file, but it's taking an extremely long time. Not really getting past 2Mbps.
Speed Test is normal.
 
standerr said:
Anybody else having OneDrive issues. Trying to upload a large file, but it's taking an extremely long time. Not really getting past 2Mbps.
Speed Test is normal.
Click to expand...

We peer with MS locally, so them possibly throttling the upload?
 
standerr said:
Anybody else having OneDrive issues. Trying to upload a large file, but it's taking an extremely long time. Not really getting past 2Mbps.
Speed Test is normal.
Click to expand...

Yep. Speeds normally quite good, but suddenly unusable for larger stuff. Really annoying.
 
@PBCool,

Please check progress here: Ticket ID: COOL-20180301-82217]

I had my line installed on 23/2, received my router on 1/3/18. Troubleshooting with your support guys on the same day, they could not see my line.

A ticket was logged with TTConnect,but I have had no further feedback.

Please help me use my shiny new line!
 
zx14 said:
@PBCool,

Please check progress here: Ticket ID: COOL-20180301-82217]

I had my line installed on 23/2, received my router on 1/3/18. Troubleshooting with your support guys on the same day, they could not see my line.

A ticket was logged with TTConnect,but I have had no further feedback.

Please help me use my shiny new line!
Click to expand...
Sure will do.
 
My connection has been stone dead for almost an hour now. ONT box showing a green light, but router says line is dead. Have tried cold rebooting all the network equipment twice now. Also tried bypassing the router and connecting the ONT straight to the UniFi Security Gateway, to no avail.

Already called Cool Ideas and my account is fully paid up and fine. All they could do is open a ticket with Openserve.

This is in Walmer, PE. Feels bad man. :(
 
Anything up with the network? Struggling to access some international sites and even some local ones. e.g. www.ubnt.com

Noticed on the CISP network graphs that throughput looks a bit low.
 
Thanks. Also can't access Speedtest but get full speed on the mybroadband speedtest. When I ping it does resolve so don't think its DNS.

On Vumatel Aerial. 100/100
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X