Cool Ideas Fibre ISP - Feedback

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PBCool said:
Sessions are reconnecting.
Click to expand...

Thanks, No packet loss since reconnect - will give feedback again a bit later.

# grep -i ' pppd' /var/log/messages
Mar 5 20:42:09 ubnt000 pppd[32106]: Serial link appears to be disconnected.
Mar 5 20:42:15 ubnt000 pppd[32106]: Connection terminated: no multilink.
Mar 5 20:42:15 ubnt000 pppd[32106]: Modem hangup
Mar 5 20:42:45 ubnt000 pppd[32106]: Connected to 6c:3b:6b:01:c2:2f via interface eth1
Mar 5 20:42:45 ubnt000 pppd[32106]: Connect: ppp0 <--> eth1
Mar 5 20:42:46 ubnt000 pppd[32106]: PAP authentication succeeded
Mar 5 20:42:46 ubnt000 pppd[32106]: peer from calling number 6C:3B:6B:01:C2:2F authorized
Mar 5 20:42:46 ubnt000 pppd[32106]: local IP address 155.93.141.178
Mar 5 20:42:46 ubnt000 pppd[32106]: remote IP address 155.93.141.1
Mar 5 20:42:46 ubnt000 pppd[32106]: primary DNS address 154.0.1.1
Mar 5 20:42:46 ubnt000 pppd[32106]: secondary DNS address 154.0.1.10


--- 154.0.1.177 ping statistics ---
595 packets transmitted, 595 received, 0% packet loss, time 594865ms
rtt min/avg/max/mdev = 0.585/2.309/57.675/3.346 ms
 
aucampia said:
Thanks, No packet loss since reconnect - will give feedback again a bit later.

# grep -i ' pppd' /var/log/messages
Mar 5 20:42:09 ubnt000 pppd[32106]: Serial link appears to be disconnected.
Mar 5 20:42:15 ubnt000 pppd[32106]: Connection terminated: no multilink.
Mar 5 20:42:15 ubnt000 pppd[32106]: Modem hangup
Mar 5 20:42:45 ubnt000 pppd[32106]: Connected to 6c:3b:6b:01:c2:2f via interface eth1
Mar 5 20:42:45 ubnt000 pppd[32106]: Connect: ppp0 <--> eth1
Mar 5 20:42:46 ubnt000 pppd[32106]: PAP authentication succeeded
Mar 5 20:42:46 ubnt000 pppd[32106]: peer from calling number 6C:3B:6B:01:C2:2F authorized
Mar 5 20:42:46 ubnt000 pppd[32106]: local IP address 155.93.141.178
Mar 5 20:42:46 ubnt000 pppd[32106]: remote IP address 155.93.141.1
Mar 5 20:42:46 ubnt000 pppd[32106]: primary DNS address 154.0.1.1
Mar 5 20:42:46 ubnt000 pppd[32106]: secondary DNS address 154.0.1.10


--- 154.0.1.177 ping statistics ---
595 packets transmitted, 595 received, 0% packet loss, time 594865ms
rtt min/avg/max/mdev = 0.585/2.309/57.675/3.346 ms
Click to expand...

Great.
 
Kloon said:
That is a local test, was over wifi but no bottleneck there, getting 260Mbps on speed test to my AP on wifisweetspot app.
Click to expand...
Run the test with a cable if you can anyway.
 
Just ran some tests now again over wifi and back to normal, something was definitely up for around 30min.
 
Kloon said:
Just ran some tests now again over wifi and back to normal, something was definitely up for around 30min.
Click to expand...
If the results are not over cable then I would still say it is more than likely your wireless being the culprit of having the inconsistent medium.
 
PBCool said:
Sessions are reconnecting.
Click to expand...

Still no packet loss since this - thanks a bunch for fixing it so quickly.

--- 8.8.8.8 ping statistics ---
3871 packets transmitted, 3864 received, 0% packet loss, time 3875296ms
rtt min/avg/max/mdev = 1.220/3.053/196.696/5.695 ms
 
@PBCool I have a client who I’m trying to convince to move to you guys and he’s just about convinced.
They’re on Vuma Aerial in Athol and keep having to reboot their router to get connectivity.
Their ISP keeps telling them to reboot and that all is ok on their end...

If I get their AP to ping a site, it says timed out despite the device having some internet connectivity (well showing that its online within my cloud hosted controller).
After a reboot, this seems to go away but only for a few hours.

Any idea where the fault could be?
 
marlin178 said:
@PBCool I have a client who I’m trying to convince to move to you guys and he’s just about convinced.
They’re on Vuma Aerial in Athol and keep having to reboot their router to get connectivity.
Their ISP keeps telling them to reboot and that all is ok on their end...

If I get their AP to ping a site, it says timed out despite the device having some internet connectivity (well showing that its online within my cloud hosted controller).
After a reboot, this seems to go away but only for a few hours.

Any idea where the fault could be?
Click to expand...

Either hardware or ISP related by the sounds of it, if you can access the device onsite there must be some form of connectivity. What router are they using?
 
PBCool said:
Either hardware or ISP related by the sounds of it, if you can access the device onsite there must be some form of connectivity. What router are they using?
Click to expand...

Thanks for the reply.
It’s some D link entry level device which was supplied by the ISP.
Are there any other checks I can do?
 
marlin178 said:
Thanks for the reply.
It’s some D link entry level device which was supplied by the ISP.
Are there any other checks I can do?
Click to expand...

Is a bit tricky trying to give you advice on resolving another ISPs customers issues :), but without having access etc myself I wouldn't be able to tell you.
 
PBCool said:
Is a bit tricky trying to give you advice on resolving another ISPs customers issues :), but without having access etc myself I wouldn't be able to tell you.
Click to expand...

Thanks for the input... if I manage to convince him to move to you guys, I want comm :D
 
Lol, my fibre been down since this morning and only noticed when the Octotel guy knocked on my door now.

My ADSL failover maybe working a bit too well :D
 
jannier said:
WoW!!!!!

Finally on FTTH and never thought internet can be this fast and smooth!

[URL=http://www.speedtest.net/result/7116199235][/URL]
Click to expand...

z6gaKgP.gif
 
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