Cool Ideas Fibre ISP - Feedback

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Awesome, I'm connected to CISP as of 5 minutes ago :D Did a MyBB Cape Town speedtest now.
Ping: 1ms
Download: 10.51Mbps
Upload: 4.91Mbps

Thanks PBCool for your help :)

Btw, may I make a suggestion, that your Connect team sends potential or newly signed up customers a small summary of the sequence of events expected to take place before they can be active? I think it will take a lot of the frustration of not knowing what next! Or would this not work due to the many different forms this can take due to different areas and agreements with all the in between entities , yourselves and the client?
 
Aaaand I am up and running!

After a 43 minute round robin with TTConnect, CI and myself, the CPE is finally configured and working, apparently never configured in the first place.

Thanks Bheki for the help. This was the second 45 minute call for the day, the first one resolved nothing on the TTC side.

Thanks PBCool for the effort your staff put into this, now please request a credit from TTC for the period 23 Feb to today, as I have paid for a service I had no access to, thanks to TTC.
 
I can't adequately describe my frustration at still being without my R1.8k pm fibre connection. I work from home a lot and I'm spending a small fortune on mobile data for 3 days now.

Last I spoke to Cool Ideas they said that all attempts to claim my suspended line were getting a 'failed' response from the Openserve system. Just lovely.
 
Constant timeouts same as monday night, morningside vuma aerial really annoying seems to be a trend for early evenings
all streaming buffering like crazy 200/200
 
I'm finally up and running. It took about a month from ordering my fibre through Octotel (with Octotel taking 3 of those 4 weeks).

I'm a bit surprised the router included is only 100Mbps but I guess free is free hey :whistle:

Both Steam and YouTube hit ~70Mbps on my 100Mbps connection so I'm pretty happy with performance. I haven't been able to max it out in real world usage (ie. not in a speed test) but it's still early days.
 
Does anyone know if customers on Vuma Aerial with other ISP’s are having the same problem or is it only with CISP clients?
 
Terrible packet loss again after 1st hop with Vumatel aerial in Morningside:

$ traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 60 byte packets
1 ubnt000 (10.154.160.11) 0.367 ms 0.342 ms *
2 155.93.141.1 (155.93.141.1) 1.631 ms 3.506 ms 1.627 ms
3 154.0.1.177 (154.0.1.177) 3.673 ms 1.733 ms 4.041 ms
4 154.0.1.18 (154.0.1.18) 3.739 ms 4.311 ms 4.031 ms
5 154.0.2.118 (154.0.2.118) 4.025 ms 4.089 ms 4.136 ms
6 154.0.4.46 (154.0.4.46) 5.282 ms 3.702 ms 3.695 ms
7 154.0.2.37 (154.0.2.37) 3.662 ms 3.718 ms 3.762 ms
8 google.ixp.joburg (196.60.8.166) 3.167 ms 3.083 ms 2.928 ms
9 72.14.239.117 (72.14.239.117) 4.044 ms 4.043 ms 72.14.239.33 (72.14.239.33) 3.052 ms
10 google-public-dns-a.google.com (8.8.8.8) 8.483 ms 2.589 ms 2.561 ms

1st hop:

--- 155.93.141.1 ping statistics ---
166 packets transmitted, 166 received, 0% packet loss, time 165246ms
rtt min/avg/max/mdev = 0.511/2.617/68.753/5.620 ms


2nd hop:

--- 154.0.1.177 ping statistics ---
171 packets transmitted, 128 received, 25% packet loss, time 170411ms
rtt min/avg/max/mdev = 1.160/3.075/70.347/6.329 ms


8.8.8.8:

--- 8.8.8.8 ping statistics ---
176 packets transmitted, 126 received, 28% packet loss, time 175183ms
rtt min/avg/max/mdev = 1.469/4.818/54.008/7.130 ms
 
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