Cool Ideas Fibre ISP - Feedback

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zx14 said:
Aaaand I am up and running!

After a 43 minute round robin with TTConnect, CI and myself, the CPE is finally configured and working, apparently never configured in the first place.

Thanks Bheki for the help. This was the second 45 minute call for the day, the first one resolved nothing on the TTC side.

Thanks PBCool for the effort your staff put into this, now please request a credit from TTC for the period 23 Feb to today, as I have paid for a service I had no access to, thanks to TTC.
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You lucky, took me 7 days of TT Connect giving me the run around and finally they tell me the port needed to be setup again as it was never setup correctly.

TT Connect, rarely phones back and their support office is neeeeeeeeeeeeeeeever available. And being put on hold is another story.
 
I am so glad I'm not with Vuma aerial. It seems like 80% of the complaints in this thread are from Vuma aerial users. Can just imagine how frustrating it must be both for CISP and users.
Hope Vuma sorts out their issues.
 
TranQ said:
I am so glad I'm not with Vuma aerial. It seems like 80% of the complaints in this thread are from Vuma aerial users. Can just imagine how frustrating it must be both for CISP and users.
Hope Vuma sorts out their issues.
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Actually my Vuma Aerial has been perfect since June last year. This is the first time I’v had such issues.
 
Yeap same loop we are seeing on the aerial network, we are arranging a technical discussion with their senior guys tomorrow to find out what the cause is.
 
PBCool said:
Yeap same loop we are seeing on the aerial network, we are arranging a technical discussion with their senior guys tomorrow to find out what the cause is.
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So we can expect this to continue for the whole night tonight?
 
Savvoh said:
You lucky, took me 7 days of TT Connect giving me the run around and finally they tell me the port needed to be setup again as it was never setup correctly.

TT Connect, rarely phones back and their support office is neeeeeeeeeeeeeeeever available. And being put on hold is another story.
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I agree, TTC are hopeless, my problem is also ongoing since the 1st. Only persistance helps.
 
PBCool said:
Yeap same loop we are seeing on the aerial network, we are arranging a technical discussion with their senior guys tomorrow to find out what the cause is.
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Thanks. Please let us know what the outcome of that meeting is. It seems to only be CISP with this issue?

With iConnect being bought over my Cell C, a couple of us convinced the rest in the area to all switch over to CISP (because Cell C = bad), and now this happened. We look like morons :)
 
My fibre line finally got back up a little while ago. Jesus what a load of crap. Thanks guys for sorting it out.
 
@PBCool.

Hi. Rollout of Vuma Fibre is scheduled for our area and we are able to pre-order. If I pre-order with you guys, when will my first payments become due? Also, how does the R 1710 installation fee work? Do you cover this fee or allow us to pay it off over 6 months? Am looking at the 100/100 package, but dont want to be paying for an account where the fibre is still being laid and I will only get to use it in 2 months.
 
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