Cool Ideas Fibre ISP - Feedback

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mrafiq1 said:
@PBCool.

Hi. Rollout of Vuma Fibre is scheduled for our area and we are able to pre-order. If I pre-order with you guys, when will my first payments become due? Also, how does the R 1710 installation fee work? Do you cover this fee or allow us to pay it off over 6 months? Am looking at the 100/100 package, but dont want to be paying for an account where the fibre is still being laid and I will only get to use it in 2 months.
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Hi There, pre-ordering is all around the line installation date, we only cover the R999 connection fee, the line installation fee can be financed with Vumatel on 3 or 6 month options directly if you like.

Billing starts from when the service is live.
 
So looks like CISP is upping their prices from 1 April? Have not received any official communication about this, accidentally stumbled upon it when checking the price of a package for someone on their site when a dialog popped up.

@PBCool, are you planning on sending out announcements to your existing customers, or is this only for new customers?
 
Kloon said:
So looks like CISP is upping their prices from 1 April? Have not received any official communication about this, accidentally stumbled upon it when checking the price of a package for someone on their site when a dialog popped up.

@PBCool, are you planning on sending out announcements to your existing customers, or is this only for new customers?
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Comms are being sent out as I type, unfortunately it's all around the vat rate increase.
 
@PBCool, it seems that there is an outage in the Broadacres/Douglasdale area. No internet for the last 2 days. Logged a ticket (COOL-20180307-84151). Any idea whats going on? Don't see anyone else complaining here so not sure if its an isolated issue?

Any help would be greatly appreciated! :)
 
rvanwyk said:
Any update?
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Vumatel are still investigating, the difficulty is they have told us they can only investigate when the issue is happening. They are tabling a discussion with their technical team for as soon as possible, we will have to just patch it as we go for now if it happens again.
 
shan13 said:
@PBCool, it seems that there is an outage in the Broadacres/Douglasdale area. No internet for the last 2 days. Logged a ticket (COOL-20180307-84151). Any idea whats going on? Don't see anyone else complaining here so not sure if its an isolated issue?

Any help would be greatly appreciated! :)
Click to expand...

Sure will get on it.
 
When I read the subject line re: the price increase, I was thinking I may need to downgrade the line! :whistle:
 
seems like the loop is back again... keep getting dropped from CS games

Ping: 22ms
Download: 0Mbps
Upload: -1Mbps

test to cape town
 
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And so it starts AGAIN @PBCool - please can you guys sort this out ? Dropped 3 times in the last 10 mins now.
 
Price increase email, and no fibre in wilgeheuwel

How awesome
 
Reply from 212.58.244.66: bytes=32 time=164ms TTL=50
Reply from 212.58.244.66: bytes=32 time=164ms TTL=50
Reply from 212.58.244.66: bytes=32 time=190ms TTL=50
Reply from 212.58.244.66: bytes=32 time=164ms TTL=50
Reply from 212.58.244.66: bytes=32 time=164ms TTL=50
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.244.66: bytes=32 time=165ms TTL=50
Reply from 212.58.244.66: bytes=32 time=165ms TTL=50
Reply from 212.58.244.66: bytes=32 time=168ms TTL=50
Reply from 212.58.244.66: bytes=32 time=165ms TTL=50
Reply from 212.58.244.66: bytes=32 time=166ms TTL=50
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
 
Pinging www.speedtest.net:

Ping statistics for 93.184.219.82:
Packets: Sent = 99, Received = 87, Lost = 12 (12% loss),
Approximate round trip times in milli-seconds:
Minimum = 161ms, Maximum = 185ms, Average = 163ms
 
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