Cool Ideas Fibre ISP - Feedback

mugikhan · Apr 2, 2018

Another month another issue, @PBCool sort your stuff out. This is happening every month and every time I get the same bs of Its not us its you! Stop this and fix this packet loss

PBCool · Apr 2, 2018

mugikhan said:
Another month another issue, @PBCool sort your stuff out. This is happening every month and every time I get the same bs of Its not us its you! Stop this and fix this packet loss

Hi, where are you seeing packet loss? We have no known issues I assure you.

Snizl3 · Apr 2, 2018

Seem to be having some packet loss as well - little falls

PBCool · Apr 2, 2018

Snizl3 said:
Seem to be having some packet loss as well - little falls

Can you post an MTR with where you are seeing your packet loss?

mugikhan · Apr 2, 2018

PBCool said:
Hi, where are you seeing packet loss? We have no known issues I assure you.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 7 | 81 | 76 | 0 | 0 | 0 | 0 |
| 155.93.141.1 - 0 | 105 | 105 | 1 | 2 | 29 | 2 |
| 154.0.1.177 - 0 | 105 | 105 | 1 | 2 | 49 | 2 |
| 154.0.2.33 - 0 | 105 | 105 | 1 | 2 | 29 | 2 |
| 154.0.2.114 - 1 | 101 | 100 | 2 | 2 | 27 | 6 |
| cdns1.cisp.co.za - 0 | 105 | 105 | 1 | 2 | 28 | 2 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

PBCool · Apr 2, 2018

mugikhan said:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 7 | 81 | 76 | 0 | 0 | 0 | 0 |
| 155.93.141.1 - 0 | 105 | 105 | 1 | 2 | 29 | 2 |
| 154.0.1.177 - 0 | 105 | 105 | 1 | 2 | 49 | 2 |
| 154.0.2.33 - 0 | 105 | 105 | 1 | 2 | 29 | 2 |
| 154.0.2.114 - 1 | 101 | 100 | 2 | 2 | 27 | 6 |
| cdns1.cisp.co.za - 0 | 105 | 105 | 1 | 2 | 28 | 2 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

So no packet loss in that MTR to your destination, what is leading you to believe you have packet loss on your service?

mugikhan · Apr 2, 2018

PBCool said:
Hi, where are you seeing packet loss? We have no known issues I assure you.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 20 | 76 | 61 | 0 | 0 | 0 | 0 |
| 155.93.141.1 - 1 | 132 | 131 | 1 | 9 | 246 | 2 |
| c4x-backbone.coolideas.co.za - 0 | 136 | 136 | 1 | 13 | 246 | 2 |
| 154.0.2.33 - 0 | 136 | 136 | 1 | 13 | 260 | 85 |
| 154.0.2.114 - 1 | 132 | 131 | 1 | 18 | 510 | 2 |
| cdns1.cisp.co.za - 1 | 132 | 131 | 1 | 12 | 275 | 2 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

mugikhan · Apr 2, 2018

PBCool said:
So no packet loss in that MTR to your destination, what is leading you to believe you have packet loss on your service?

The fact that I'm lagging in all my games and they're reporting packet loss. But let me guess, Its my fault? Or its my router?

PBCool · Apr 2, 2018

mugikhan said:
The fact that I'm lagging in all my games and they're reporting packet loss. But let me guess, Its my fault? Or its my router?

Not sure what it is at this point, which games? Ideally we need to get IPs of the servers you are gaming on and narrow down where the loss is happening.

mugikhan · Apr 3, 2018

PBCool said:
Not sure what it is at this point, which games? Ideally we need to get IPs of the servers you are gaming on and narrow down where the loss is happening.

In CS:GO and in Overwatch. Both games same issue!

PBCool · Apr 3, 2018

mugikhan said:
In CS:GO and in Overwatch. Both games same issue!

Yeah so servers are probably hosted on Mwebs network and all our outbound MWEB traffic was routing via Durban's DINX which is probably what was causing it. So have disabled that peer for the time being until we can chat to the MWEB guys to resolve routing symmetry.

DJZassie · Apr 3, 2018

Any form of single threaded upload to EU is horrible at the moment.

iperf to AWS instance in London:

iperf to AWS instance in Ireland:

testmy net 25MB upload test to London:
https://testmy.net/db/SuiR1DeKM

testmy net 25MB upload test to Frankfort:
https://testmy.net/db/ZM5a8VIiK

Vumatel Trenched 100/100 Stellenberg, Cape Town.

On a side note, using NetLimiter i can see the multithreaded connections to speedtest.net and i can see individule upload threads reaching as far as 4MB/s (32 mbps)

Second side note, All these test were preformed very much outside of "peak" time... So this in effect shows best possible case, if during peak i can't even hold a stable speed to my AWS instances from around 7pm to 9:30pm.

PBCool · Apr 3, 2018

DJZassie said:
Any form of single threaded upload to EU is horrible at the moment.

iperf to AWS instance in London:
View attachment 512061

iperf to AWS instance in Ireland:
View attachment 512063

testmy net 25MB upload test to London:
https://testmy.net/db/SuiR1DeKM

testmy net 25MB upload test to Frankfort:
https://testmy.net/db/ZM5a8VIiK

Vumatel Trenched 100/100 Stellenberg, Cape Town.

On a side note, using NetLimiter i can see the multithreaded connections to speedtest.net and i can see individule upload threads reaching as far as 4MB/s (32 mbps)

Second side note, All these test were preformed very much outside of "peak" time... So this in effect shows best possible case, if during peak i can't even hold a stable speed to my AWS instances from around 7pm to 9:30pm.

This is only to AWS services? It would be using our direct connect in Johannesburg, I'm going to filter it out for Cape Town customers today if all goes well, until we get a direct connect in Cape Town as well.

rvanwyk · Apr 3, 2018

@PBCool: NAPA traffic not showing anymore on your Gauteng graphs?

neilronaldson · Apr 3, 2018

@cool ideas - how to we get a message through to ISP's and or infrastructure companies who lays the cables to focus on a particular area?

DJZassie · Apr 3, 2018

PBCool said:
This is only to AWS services? It would be using our direct connect in Johannesburg, I'm going to filter it out for Cape Town customers today if all goes well, until we get a direct connect in Cape Town as well.

The two AWS instances are EC2 instances.

Here is a trace route to my London instance:

1 <1 ms <1 ms <1 ms 172.18.7.225
2 1 ms <1 ms <1 ms 155.93.248.1
3 1 ms <1 ms <1 ms 154.0.1.125
4 1 ms 1 ms 1 ms 154.0.1.13
5 21 ms 21 ms 21 ms 154.0.1.245
6 21 ms 20 ms 20 ms unq-cust.coolideas.co.za [154.0.3.86]
7 21 ms 21 ms 21 ms 154.0.3.26
8 21 ms 23 ms 21 ms 52.95.106.82
9 21 ms 21 ms 22 ms 52.93.56.74
10 21 ms 21 ms 21 ms 52.93.56.87
11 185 ms 185 ms 185 ms 54.239.46.78
12 185 ms 185 ms 185 ms 54.239.46.87
13 * * * Request timed out.
14 164 ms 164 ms 164 ms 52.94.35.43
15 184 ms 200 ms 201 ms 52.94.35.42
16 186 ms 186 ms 186 ms 52.94.33.141
17 185 ms 185 ms 185 ms 52.94.33.42
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 186 ms 185 ms 185 ms ec2-35-176-155-105.eu-west-2.compute.amazonaws.com [35.176.155.105]

Not too sure if there is anything i can do on my side to show you guys more?

P.S It was working just perfectly around 3 weeks ago, so not sure what changed or what the issue might be now

xefor · Apr 3, 2018

Connection down in Gallo Manor. Have logged a ticket with support.

PBCool · Apr 3, 2018

DJZassie said:
The two AWS instances are EC2 instances.

Here is a trace route to my London instance:

1 <1 ms <1 ms <1 ms 172.18.7.225
2 1 ms <1 ms <1 ms 155.93.248.1
3 1 ms <1 ms <1 ms 154.0.1.125
4 1 ms 1 ms 1 ms 154.0.1.13
5 21 ms 21 ms 21 ms 154.0.1.245
6 21 ms 20 ms 20 ms unq-cust.coolideas.co.za [154.0.3.86]
7 21 ms 21 ms 21 ms 154.0.3.26
8 21 ms 23 ms 21 ms 52.95.106.82
9 21 ms 21 ms 22 ms 52.93.56.74
10 21 ms 21 ms 21 ms 52.93.56.87
11 185 ms 185 ms 185 ms 54.239.46.78
12 185 ms 185 ms 185 ms 54.239.46.87
13 * * * Request timed out.
14 164 ms 164 ms 164 ms 52.94.35.43
15 184 ms 200 ms 201 ms 52.94.35.42
16 186 ms 186 ms 186 ms 52.94.33.141
17 185 ms 185 ms 185 ms 52.94.33.42
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 186 ms 185 ms 185 ms ec2-35-176-155-105.eu-west-2.compute.amazonaws.com [35.176.155.105]

Not too sure if there is anything i can do on my side to show you guys more?

P.S It was working just perfectly around 3 weeks ago, so not sure what changed or what the issue might be now

No nothing that's fine, I am just asking if it's only AWS you are having issues with?

DJZassie · Apr 3, 2018

PBCool said:
No nothing that's fine, I am just asking if it's only AWS you are having issues with?

well testmy.net tests show otherwise. as well as most other single threaded applications going through to Europe. So to be honest i would say anything going EU im having issues with.

Here is an Iperf to my server sitting in leaseweb data centers in amsterdam:

And here is an iperf between the above server and one of my AWS instances:

So not a server issue at all. Would really like a fix on why these connections are so bad for me. And not the typical TCP over higher latency thing, because it has been perfectly fine 2-3 weeks ago :/ also that would reason that what i said in my previous post about speedtest.net single threads hitting 4MB/s is impossible...

rvanwyk · Apr 3, 2018

DJZassie said:
well testmy.net tests show otherwise. as well as most other single threaded applications going through to Europe. So to be honest i would say anything going EU im having issues with.

Here is an Iperf to my server sitting in leaseweb data centers in amsterdam:
View attachment 512119

And here is an iperf between the above server and one of my AWS instances:
View attachment 512121

So not a server issue at all. Would really like a fix on why these connections are so bad for me. And not the typical TCP over higher latency thing, because it has been perfectly fine 2-3 weeks ago :/ also that would reason that what i said in my previous post about speedtest.net single threads hitting 4MB/s is impossible...

If you want more results let me know if you want me to test as well.

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