Cool Ideas Fibre ISP - Feedback

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Re SADV

Dear Valued SADV Customer

The team localized the point of fault along the route W2P01 where external contractors damaged the cable.

An additional floating team has been dispatched to site to assist. We will keep you updated on the progress of the work.

This matter is being treated with urgency and our technical team are working tirelessly to ensure that the issue is resolved.

We apologize for the inconvenience this has caused and thank you for your patience and understanding
 
Urggg, this packet loss is becoming annoying. Cannot play online games at all.

nviJnoN.png


No feedback on my ticket yet either so I have no idea if they've even started looking into the problem.
 
DrJohnZoidberg said:
Urggg, this packet loss is becoming annoying. Cannot play online games at all.

nviJnoN.png


No feedback on my ticket yet either so I have no idea if they've even started looking into the problem.
Click to expand...
We have no feedback from Octo either, so same thing unfortunately :(
 
Hey guys. Friend if mine recently got fiber installed, and is looking to get connected with his own router while waiting for the cisp one. He got a message saying he must use dhcp rather that pppoe if on the vumatel network. is this correct? he was provided with a username and pwd which i assume would be for a pppoe connection.
 
davidc75 said:
Hey guys. Friend if mine recently got fiber installed, and is looking to get connected with his own router while waiting for the cisp one. He got a message saying he must use dhcp rather that pppoe if on the vumatel network. is this correct? he was provided with a username and pwd which i assume would be for a pppoe connection.
Click to expand...
Aerial is PPP Trenched is DHCP :). So depends.
 
New customer on Cool Ideas (Openserve fiber), been reading all the positive comments about them so pulled the trigger.

I applied for openserve fiber on Thursday the 10th, openserve phoned me on the 11th to schedule a installation at my place for the 12th.

Everything went smoothly, now I am just waiting on my account. Should probably get that tomorrow, really impressed so far.
 
Diabolix said:
New customer on Cool Ideas (Openserve fiber), been reading all the positive comments about them so pulled the trigger.

I applied for openserve fiber on Thursday the 10th, openserve phoned me on the 11th to schedule a installation at my place for the 12th.

Everything went smoothly, now I am just waiting on my account. Should probably get that tomorrow, really impressed so far.
Click to expand...
Can I give you a test account to try?
 
[MENTION=394133]PBCool[/MENTION], I don't guess you received any updates about the Octotel issues in Table View?

Something also looks very wrong with routing to the telkom network.



Code: 
Tracing route to rosebank.spdtst.saix.net [196.25.45.102]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  155.93.250.1
  2     2 ms     2 ms     2 ms  wc-grwf-ars1-vl1701.enetworks.net [45.220.191.17]
  3     2 ms     2 ms     2 ms  wc-grwf-cr2-gi0-0-2-3202.enetworks.net [154.72.97.174]
  4    22 ms    22 ms    22 ms  gt-tiso-cr2-gi0-0-1-3105.enetworks.net [45.220.130.22]
  5    22 ms    22 ms    22 ms  gt-tiso-br1-gi0-3-3304.enetworks.net [45.220.129.180]
  6   166 ms   165 ms   165 ms  rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.169.109]
  7   165 ms   165 ms   165 ms  wblv-ip-cr-1-gig-3-0-2.telkom-ipnet.co.za [196.43.25.42]
  8   165 ms   165 ms   165 ms  rrba-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za [196.25.45.90]
  9   165 ms   165 ms   165 ms  rrba-ip-dlr-11-5.saix.net [196.25.45.102]
 
DrJohnZoidberg said:
[MENTION=394133]PBCool[/MENTION], I don't guess you received any updates about the Octotel issues in Table View?

Something also looks very wrong with routing to the telkom network.



Code: 
Tracing route to rosebank.spdtst.saix.net [196.25.45.102]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  155.93.250.1
  2     2 ms     2 ms     2 ms  wc-grwf-ars1-vl1701.enetworks.net [45.220.191.17]
  3     2 ms     2 ms     2 ms  wc-grwf-cr2-gi0-0-2-3202.enetworks.net [154.72.97.174]
  4    22 ms    22 ms    22 ms  gt-tiso-cr2-gi0-0-1-3105.enetworks.net [45.220.130.22]
  5    22 ms    22 ms    22 ms  gt-tiso-br1-gi0-3-3304.enetworks.net [45.220.129.180]
  6   166 ms   165 ms   165 ms  rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.169.109]
  7   165 ms   165 ms   165 ms  wblv-ip-cr-1-gig-3-0-2.telkom-ipnet.co.za [196.43.25.42]
  8   165 ms   165 ms   165 ms  rrba-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za [196.25.45.90]
  9   165 ms   165 ms   165 ms  rrba-ip-dlr-11-5.saix.net [196.25.45.102]
Click to expand...
No updates unfortunately, cool will have a look re SAIX.
 
[MENTION=394133]PBCool[/MENTION] - What are the expected fibre ping ranges on OpenServe? I'm based in Port Elizabeth and I'm hearing a lot of chatter about Fibre being around 5ms - 20ms ping. My average has always been 35ms - 60ms when testing to Cape Town or Randburg but 70 or higher when trying to test directly to PE (guessing because of routing).

With DNS set to auto I just get one nameserver, `154.0.1.1`. Not sure if that's possibly related or if there's any others I should try that might help?

Last test to Randburg:
7307657503.png

Traceroute to www.cisp.co.za
traceroute to www.cisp.co.za (154.0.13.95), 64 hops max, 52 byte packets
1 router.asus.com (192.168.1.1) 1.357 ms 0.981 ms 0.878 ms
2 * * *
3 192.168.10.5 (192.168.10.5) 40.929 ms 61.029 ms 184.998 ms
4 192.168.11.6 (192.168.11.6) 19.421 ms 19.013 ms 19.888 ms
5 154.0.1.162 (154.0.1.162) 27.797 ms 128.102 ms 27.824 ms
6 154.0.4.209 (154.0.4.209) 155.400 ms 138.586 ms 42.887 ms
7 154.0.4.45 (154.0.4.45) 141.715 ms 183.508 ms 182.958 ms
8 154.0.1.137 (154.0.1.137) 43.353 ms 43.601 ms 282.106 ms
9 154.0.3.226 (154.0.3.226) 182.846 ms 182.882 ms 181.710 ms
10 154.0.13.95 (154.0.13.95) 185.955 ms 49.018 ms 48.891 ms
Click to expand...

Any thoughts or suggestions?
 
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