Cool Ideas Fibre ISP - Feedback

PBCool · Jun 5, 2018

Carrier issue resolved about 20mins ago fyi.

Speed23 · Jun 5, 2018

[MENTION=14950]blunt[/MENTION] - Just got on my PC now. Everything is looking normal on my side

blunt · Jun 6, 2018

Speed23 said:
[MENTION=14950]blunt[/MENTION] - Just got on my PC now. Everything is looking normal on my side

thanks
[MENTION=394133]PBCool[/MENTION] problems happening again today with the high pings in the first few hops, worth noting that the packet loss jumps from 40% to 60% occasionally now on that first hop, never did it before.

Code:

HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.6   0.5   0.4   0.6   0.0
  2.|-- u2wc-cust.coolideas.co.za 60.0%    10  162.6  56.5  20.8 162.6  70.8
  3.|-- 154.0.4.30                 0.0%    10   21.4 105.8  21.3 161.9  72.1
  4.|-- unm-cust.coolideas.co.za   0.0%    10   21.9 109.7  21.3 198.1  75.9
  5.|-- ur1-cust.coolideas.co.za   0.0%    10   21.8 120.9  21.1 171.8  68.7
  6.|-- 154.0.4.102                0.0%    10   22.7 120.6  21.7 163.2  67.7
  7.|-- c3t-backbone.coolideas.co  0.0%    10   22.1 120.4  21.9 162.9  67.7
  8.|-- urm-cust.coolideas.co.za   0.0%    10   23.8 120.5  21.5 162.9  67.6
  9.|-- u2n3-cust.coolideas.co.za  0.0%    10   24.2 106.9  22.4 163.2  72.3

Code:

HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.4   0.5   0.4   0.6   0.0
  2.|-- u2wc-cust.coolideas.co.za 40.0%    10  161.1  44.6  20.9 161.1  57.1
  3.|-- 154.0.4.30                 0.0%    10  161.9  91.6  21.0 162.1  74.0
  4.|-- unm-cust.coolideas.co.za   0.0%    10  161.5 105.8  21.0 162.2  72.4
  5.|-- ur1-cust.coolideas.co.za   0.0%    10  161.4 109.0  21.1 194.9  75.8
  6.|-- 154.0.4.102                0.0%    10  162.6 106.4  21.6 162.8  72.2
  7.|-- c3t-backbone.coolideas.co  0.0%    10  162.5 110.1  21.9 197.8  75.9
  8.|-- urm-cust.coolideas.co.za   0.0%    10  162.3 106.6  22.0 163.8  72.3
  9.|-- u2n3-cust.coolideas.co.za  0.0%    10  167.1 110.3  22.1 190.2  75.5

Code:

HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.4   0.5   0.4   0.6   0.0
  2.|-- u2wc-cust.coolideas.co.za 40.0%    10   24.0  23.4  21.2  26.4   1.7
  3.|-- 154.0.4.30                 0.0%    10  162.1  65.0  21.1 162.7  67.0
  4.|-- unm-cust.coolideas.co.za   0.0%    10  165.3  72.9  24.1 167.0  64.9
  5.|-- ur1-cust.coolideas.co.za   0.0%    10  162.7  76.9  23.9 207.1  71.8
  6.|-- 154.0.4.45                 0.0%    10  192.6  82.8  24.3 192.6  70.5
  7.|-- c35-backbone.coolideas.co  0.0%    10  175.2  82.1  23.9 175.2  72.1
  8.|-- urm-cust.coolideas.co.za   0.0%    10  162.8  90.3  23.8 171.3  69.8
  9.|-- u2n3-cust.coolideas.co.za  0.0%    10  162.8  96.9  24.2 207.8  75.3

Not sure if there is any point in opening a ticket for this or if you will handle it? Seems like issues get seen to faster via this forum.

PBCool · Jun 6, 2018

blunt said:

thanks
[MENTION=394133]PBCool[/MENTION] problems happening again today with the high pings in the first few hops, worth noting that the packet loss jumps from 40% to 60% occasionally now on that first hop, never did it before.

Code:

HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.6   0.5   0.4   0.6   0.0
  2.|-- u2wc-cust.coolideas.co.za 60.0%    10  162.6  56.5  20.8 162.6  70.8
  3.|-- 154.0.4.30                 0.0%    10   21.4 105.8  21.3 161.9  72.1
  4.|-- unm-cust.coolideas.co.za   0.0%    10   21.9 109.7  21.3 198.1  75.9
  5.|-- ur1-cust.coolideas.co.za   0.0%    10   21.8 120.9  21.1 171.8  68.7
  6.|-- 154.0.4.102                0.0%    10   22.7 120.6  21.7 163.2  67.7
  7.|-- c3t-backbone.coolideas.co  0.0%    10   22.1 120.4  21.9 162.9  67.7
  8.|-- urm-cust.coolideas.co.za   0.0%    10   23.8 120.5  21.5 162.9  67.6
  9.|-- u2n3-cust.coolideas.co.za  0.0%    10   24.2 106.9  22.4 163.2  72.3

Code:

HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.4   0.5   0.4   0.6   0.0
  2.|-- u2wc-cust.coolideas.co.za 40.0%    10  161.1  44.6  20.9 161.1  57.1
  3.|-- 154.0.4.30                 0.0%    10  161.9  91.6  21.0 162.1  74.0
  4.|-- unm-cust.coolideas.co.za   0.0%    10  161.5 105.8  21.0 162.2  72.4
  5.|-- ur1-cust.coolideas.co.za   0.0%    10  161.4 109.0  21.1 194.9  75.8
  6.|-- 154.0.4.102                0.0%    10  162.6 106.4  21.6 162.8  72.2
  7.|-- c3t-backbone.coolideas.co  0.0%    10  162.5 110.1  21.9 197.8  75.9
  8.|-- urm-cust.coolideas.co.za   0.0%    10  162.3 106.6  22.0 163.8  72.3
  9.|-- u2n3-cust.coolideas.co.za  0.0%    10  167.1 110.3  22.1 190.2  75.5

Code:

HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.4   0.5   0.4   0.6   0.0
  2.|-- u2wc-cust.coolideas.co.za 40.0%    10   24.0  23.4  21.2  26.4   1.7
  3.|-- 154.0.4.30                 0.0%    10  162.1  65.0  21.1 162.7  67.0
  4.|-- unm-cust.coolideas.co.za   0.0%    10  165.3  72.9  24.1 167.0  64.9
  5.|-- ur1-cust.coolideas.co.za   0.0%    10  162.7  76.9  23.9 207.1  71.8
  6.|-- 154.0.4.45                 0.0%    10  192.6  82.8  24.3 192.6  70.5
  7.|-- c35-backbone.coolideas.co  0.0%    10  175.2  82.1  23.9 175.2  72.1
  8.|-- urm-cust.coolideas.co.za   0.0%    10  162.8  90.3  23.8 171.3  69.8
  9.|-- u2n3-cust.coolideas.co.za  0.0%    10  162.8  96.9  24.2 207.8  75.3

Not sure if there is any point in opening a ticket for this or if you will handle it? Seems like issues get seen to faster via this forum.

We still need tickets logged, so please just update your last ticket, are you tracing to the same IP each time?

blunt · Jun 6, 2018

PBCool said:
We still need tickets logged, so please just update your last ticket, are you tracing to the same IP each time?

ok done.

Yes tracing to cisp.co.za every time

PBCool · Jun 6, 2018

blunt said:
ok done.

Yes tracing to cisp.co.za every time

Ok please try to a couple other IPs for me? It's more than likely routing related for that IP.

blunt · Jun 6, 2018

PBCool said:
Ok please try to a couple other IPs for me? It's more than likely routing related for that IP.

seems bad across the board..

Code:

vivo@VivoBox:~$ mtr --report mweb.co.za
Start: Wed Jun  6 09:20:26 2018
HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.4   0.5   0.4   0.6   0.0
  2.|-- u2wc-cust.coolideas.co.za 40.0%    10  161.5 161.5 161.2 161.9   0.0
  3.|-- 154.0.4.30                 0.0%    10  162.3 161.7 161.4 162.3   0.0
  4.|-- unm-cust.coolideas.co.za   0.0%    10  161.9 163.7 161.2 179.8   5.6
  5.|-- ur1-cust.coolideas.co.za   0.0%    10  161.6 148.5  24.2 165.6  43.7
  6.|-- 154.0.4.181                0.0%    10  162.3 148.6  24.2 162.7  43.7
  7.|-- c39-backbone.coolideas.co  0.0%    10  162.1 148.4  21.7 163.4  44.5
  8.|-- c5h-backbone.coolideas.co  0.0%    10  195.1 168.4  27.0 317.0  69.1
  9.|-- optinet-2.jinx.net.za      0.0%    10  162.8 150.2  22.6 173.2  44.9
 10.|-- 197-80-7-66.jhb.mweb.co.z  0.0%    10  325.1 312.4 202.1 330.6  38.8
 11.|-- te0-0-0-0.cpt-p-1.optinet  0.0%    10  323.4 310.8 186.5 328.9  43.7
 12.|-- 197-84-7-54.cpt.mweb.co.z  0.0%    10  321.8 313.2 183.6 367.7  47.7
 13.|-- 197-84-247-89.cpt.mweb.co  0.0%    10  321.5 321.9 320.7 327.1   1.8
 14.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0

Code:

vivo@VivoBox:~$ mtr --report google.com
Start: Wed Jun  6 09:32:16 2018
HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.6   0.5   0.4   0.6   0.0
  2.|-- u2wc-cust.coolideas.co.za 40.0%    10   23.3  92.3  23.1 161.5  75.5
  3.|-- 154.0.4.30                 0.0%    10   24.2  65.6  23.3 166.8  67.4
  4.|-- unm-cust.coolideas.co.za   0.0%    10   23.9  65.1  21.9 162.3  66.9
  5.|-- ur1-cust.coolideas.co.za   0.0%    10   23.5  65.1  21.6 162.2  66.9
  6.|-- 154.0.4.82                 0.0%    10   23.6  65.1  21.5 162.4  67.0
  7.|-- google.ixp.joburg          0.0%    10  162.6  79.4  21.4 162.8  71.4
  8.|-- 72.14.237.239              0.0%    10  162.4  65.4  23.3 162.4  66.8
  9.|-- jnb01s07-in-f14.1e100.net  0.0%    10  161.8  68.8  23.6 162.2  65.1

Code:

vivo@VivoBox:~$ mtr --report myadsl.co.za
Start: Wed Jun  6 09:32:39 2018
HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.4   0.5   0.3   0.7   0.0
  2.|-- u2wc-cust.coolideas.co.za 70.0%    10   23.4 115.7  23.4 162.2  79.9
  3.|-- 154.0.4.30                 0.0%    10   21.5  54.6  21.5 161.9  57.6
  4.|-- unm-cust.coolideas.co.za   0.0%    10   21.5  51.0  21.5 162.0  58.5
  5.|-- ur1-cust.coolideas.co.za   0.0%    10   21.5  51.6  21.4 167.8  59.6
  6.|-- 154.0.4.102                0.0%    10  162.4  65.3  22.4 162.4  67.0
  7.|-- c3t-backbone.coolideas.co  0.0%    10  163.7  65.1  22.1 163.7  67.3
  8.|-- c5h-backbone.coolideas.co  0.0%    10  162.6  65.5  22.0 164.2  67.3
  9.|-- hetzner-1.jinx.net.za      0.0%    10  163.6  67.4  23.6 163.6  66.3
 10.|-- core-access-switch1.jnb1.  0.0%    10  164.1  67.8  24.3 166.0  66.9
 11.|-- dedi67.jnb2.host-h.net     0.0%    10  163.6  74.0  23.6 181.3  69.3

PBCool · Jun 6, 2018

blunt said:

seems bad across the board..

Code:

vivo@VivoBox:~$ mtr --report mweb.co.za
Start: Wed Jun  6 09:20:26 2018
HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.4   0.5   0.4   0.6   0.0
  2.|-- u2wc-cust.coolideas.co.za 40.0%    10  161.5 161.5 161.2 161.9   0.0
  3.|-- 154.0.4.30                 0.0%    10  162.3 161.7 161.4 162.3   0.0
  4.|-- unm-cust.coolideas.co.za   0.0%    10  161.9 163.7 161.2 179.8   5.6
  5.|-- ur1-cust.coolideas.co.za   0.0%    10  161.6 148.5  24.2 165.6  43.7
  6.|-- 154.0.4.181                0.0%    10  162.3 148.6  24.2 162.7  43.7
  7.|-- c39-backbone.coolideas.co  0.0%    10  162.1 148.4  21.7 163.4  44.5
  8.|-- c5h-backbone.coolideas.co  0.0%    10  195.1 168.4  27.0 317.0  69.1
  9.|-- optinet-2.jinx.net.za      0.0%    10  162.8 150.2  22.6 173.2  44.9
 10.|-- 197-80-7-66.jhb.mweb.co.z  0.0%    10  325.1 312.4 202.1 330.6  38.8
 11.|-- te0-0-0-0.cpt-p-1.optinet  0.0%    10  323.4 310.8 186.5 328.9  43.7
 12.|-- 197-84-7-54.cpt.mweb.co.z  0.0%    10  321.8 313.2 183.6 367.7  47.7
 13.|-- 197-84-247-89.cpt.mweb.co  0.0%    10  321.5 321.9 320.7 327.1   1.8
 14.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0

Code:

vivo@VivoBox:~$ mtr --report google.com
Start: Wed Jun  6 09:32:16 2018
HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.6   0.5   0.4   0.6   0.0
  2.|-- u2wc-cust.coolideas.co.za 40.0%    10   23.3  92.3  23.1 161.5  75.5
  3.|-- 154.0.4.30                 0.0%    10   24.2  65.6  23.3 166.8  67.4
  4.|-- unm-cust.coolideas.co.za   0.0%    10   23.9  65.1  21.9 162.3  66.9
  5.|-- ur1-cust.coolideas.co.za   0.0%    10   23.5  65.1  21.6 162.2  66.9
  6.|-- 154.0.4.82                 0.0%    10   23.6  65.1  21.5 162.4  67.0
  7.|-- google.ixp.joburg          0.0%    10  162.6  79.4  21.4 162.8  71.4
  8.|-- 72.14.237.239              0.0%    10  162.4  65.4  23.3 162.4  66.8
  9.|-- jnb01s07-in-f14.1e100.net  0.0%    10  161.8  68.8  23.6 162.2  65.1

Code:

vivo@VivoBox:~$ mtr --report myadsl.co.za
Start: Wed Jun  6 09:32:39 2018
HOST: VivoBox                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.ibox.xx.xx          0.0%    10    0.4   0.5   0.3   0.7   0.0
  2.|-- u2wc-cust.coolideas.co.za 70.0%    10   23.4 115.7  23.4 162.2  79.9
  3.|-- 154.0.4.30                 0.0%    10   21.5  54.6  21.5 161.9  57.6
  4.|-- unm-cust.coolideas.co.za   0.0%    10   21.5  51.0  21.5 162.0  58.5
  5.|-- ur1-cust.coolideas.co.za   0.0%    10   21.5  51.6  21.4 167.8  59.6
  6.|-- 154.0.4.102                0.0%    10  162.4  65.3  22.4 162.4  67.0
  7.|-- c3t-backbone.coolideas.co  0.0%    10  163.7  65.1  22.1 163.7  67.3
  8.|-- c5h-backbone.coolideas.co  0.0%    10  162.6  65.5  22.0 164.2  67.3
  9.|-- hetzner-1.jinx.net.za      0.0%    10  163.6  67.4  23.6 163.6  66.3
 10.|-- core-access-switch1.jnb1.  0.0%    10  164.1  67.8  24.3 166.0  66.9
 11.|-- dedi67.jnb2.host-h.net     0.0%    10  163.6  74.0  23.6 181.3  69.3

Will you PM me your current IP?

blunt · Jun 6, 2018

PBCool said:
Will you PM me your current IP?

will do

Tinuva · Jun 6, 2018

Hmm what on earth, wonder how mweb is routing back to him.

PBCool · Jun 6, 2018

Tinuva said:
Hmm what on earth, wonder how mweb is routing back to him.

Yeah something weird with the routing, it actually looks like MTN is trying to route some of it.

Tinuva · Jun 6, 2018

PBCool said:
Yeah something weird with the routing, it actually looks like MTN is trying to route some of it.

Yeah, somewhere routes are leaking onto the internet. Assuming a config issue with their(MTN) MPLS but I really wouldn't know. But a trace back to him from Mweb should reveal something interesting to use with the case with MTN.

Speed23 · Jun 6, 2018

Net is currently down on MTN network. JHB.

blunt · Jun 6, 2018

Speed23 said:
Net is currently down on MTN network. JHB.

Ye.. PPPoE failing since 3PM - CPT

Speed23 · Jun 6, 2018

blunt said:
Ye.. PPPoE failing since 3PM - CPT

Wow that's a long time :/ barely ever get outages that long... I hope MTN are looking into it

blunt · Jun 6, 2018

Speed23 said:
Wow that's a long time :/ barely ever get outages that long... I hope MTN are looking into it

Well that's when I got a notification that my connection was down, was only able to get to the actual router @ 6PM to see that PPPoE auth was failing, so it's been off since 3PM but whether it was PPPoE the whole time I'm not sure.

blunt · Jun 6, 2018

Did phone support earlier and they are following up to see what the issue is.

Speed23 · Jun 6, 2018

blunt said:
Did phone support earlier and they are following up to see what the issue is.

Ok great, opened a ticket as well. Guess it's the waiting game now... fancy a game of uno?

blunt · Jun 6, 2018

Speed23 said:
Ok great, opened a ticket as well. Guess it's the waiting game now... fancy a game of uno?

never played uno

i cant even stream.. guess i'll talk to my wife

PBCool · Jun 6, 2018

Yeah we are awaiting feedback from MTN

Join the MyBroadband community

Get started

Cool Ideas Fibre ISP - Feedback

Cool Ideas Rep

Well-Known Member

Expert Member

Cool Ideas Rep

Expert Member

Cool Ideas Rep

Expert Member

Cool Ideas Rep

Expert Member

The Magician

Cool Ideas Rep

The Magician

Well-Known Member

Expert Member

Well-Known Member

Expert Member

Expert Member

Well-Known Member

Expert Member

Cool Ideas Rep