Cool Ideas Fibre ISP - Feedback

[PBCool]

Fair enough. I've mailed a request in around the same thing, but I don't have a ticket number. Seeing as I've got my answer, would you be able to pick up and cancel the ticket? I don't want people doing duplicate work - just asked here as there was silence on emails.

Sure just PM me your account name and will have a look.

 

[PBCool]

[MENTION=394133]PBCool[/MENTION] getting a pppoe auth error since this morning -have opened a ticket. Anything wrong with MTN ppp auth that you are aware of?

Nothing we are aware of.

 

[Skowt]

Just started getting a PPPOE login error as of 30 mins ago. Phoned support and no issues, checked with billing and they say there are no issues.

 

[Skowt]

This is on OpenServe Fibre, Port Elizabeth

 

[PBCool]

This is on OpenServe Fibre, Port Elizabeth

We would need to log it as it's probably a BRAS issue with Openserve.

 

[PBCool]

Vumatel have advised the fibre break in the West Rand has been fixed so please report back to me this evening. We will publish the fault report as soon as we can.

 

[R13...]

[MENTION=394133]PBCool[/MENTION] how long does it take from order to setup. I have line installed with CPE by Vuma

 

[MysteriousBeing]

We would need to log it as it's probably a BRAS issue with Openserve.

DM'd you. Seems suspiciously related to it being a new month now and with [MENTION=14950]blunt[/MENTION] also reporting PPPOE login issues. Really hope they can spot the issue soon.

 

[PBCool]

[MENTION=394133]PBCool[/MENTION] how long does it take from order to setup. I have line installed with CPE by Vuma

If it's Vumatel Trenched you can order and the service will automatically provision. So usually it's just waiting for the 24-48hrs for router delivery.

 

[R13...]

If it's Vumatel Trenched you can order and the service will automatically provision. So usually it's just waiting for the 24-48hrs for router delivery.

Okay, suppose I'll wait and see. And yes I just plugged into the CPE and ordered off the landing page.

 

[PBCool]

Okay, suppose I'll wait and see. And yes I just plugged into the CPE and ordered off the landing page.

Yeap just restart your router after 15mins or so and you should be good. Let me know if you aren't.

 

[MysteriousBeing]

DM'd you. Seems suspiciously related to it being a new month now and with [MENTION=14950]blunt[/MENTION] also reporting PPPOE login issues. Really hope they can spot the issue soon.

Back online. A bit spotty but looking positive. Will keep monitoring.

 

[PBCool]

Yeah, it seemed to have started after 14:00 on Friday.
View attachment 533319

This should be resolved will you confirm for me? One of the circuits was switching between WACS and Eassy every few seconds.

 

[Zodiak]

Internet completely dead in North Riding with Evotel, is there a known issue? Also before it died now the speed was terrible

 

[PBCool]

Internet completely dead in North Riding with Evotel, is there a known issue? Also before it died now the speed was terrible

Nothing we are aware of, as yet anyway.

 

[Zodiak]

I'm caller number 15 now on your tech support number. Clearly something is wrong as everyone is phoning at the same time?

 

[Zodiak]

Just to add: orange light on the router, means authentication issues

 

[PBCool]

Yeap Evotel confirmed power related issue at their POP. Awaiting further feedback.

 

[Zodiak]

Thank you

 

[ginggs]

This should be resolved will you confirm for me? One of the circuits was switching between WACS and Eassy every few seconds.

Looks good, thanks!