Cool Ideas Fibre ISP - Feedback

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[MENTION=394133]PBCool[/MENTION] still down since 3AM with PPPoE failure. Went through the motions with support to try create a PPPoE on my laptop directly to the ONT to test that, same result.

The guy on the support just told me he tried to contact MTN but it's after hours. When I was with MTN direct I called their support as late as 9PM and they got their techs to fix issues within the next hour. How come you guys can't get to them at 7PM?

Any contacts you have? My ticket is COOL-20180702-118806
 
blunt said:
[MENTION=394133]PBCool[/MENTION] still down since 3AM with PPPoE failure. Went through the motions with support to try create a PPPoE on my laptop directly to the ONT to test that, same result.

The guy on the support just told me he tried to contact MTN but it's after hours. When I was with MTN direct I called their support as late as 9PM and they got their techs to fix issues within the next hour. How come you guys can't get to them at 7PM?

Any contacts you have? My ticket is COOL-20180702-118806
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We only have access to their network support at certain hours, but will push to get this sorted for you.
 
Westrand....
Good Evening,

Kindly be advised that we are having a Fibre break in your area. Apologies for the inconvenience.

Regards
Vuma Support.
 
fogbound said:
Westrand....
Good Evening,

Kindly be advised that we are having a Fibre break in your area. Apologies for the inconvenience.

Regards
Vuma Support.
Click to expand...

Just as the packet loss problem gets resolved the whole network goes down :( At least it seems like vumatel noticed this time.
 
Regarding Westrand Vuma Aerial: I see my line came back online around 01:00. It looked like line speeds and packet loss was fixed until 20:45 when the lines went down, I think that was a different issue. I guess we need to wait and test again this evening..
 
ajan said:
Spikes seems to have subside, but performance still feels degraded during peak. Latency on jhb game servers still spiking between 30 and 200ms.

Not much to show, although you can see how variance in latency starts increasing after 6.
https://i.imgur.com/ytUdtb6.png

International performance is still sloppy.
https://i.imgur.com/o5VhNVI.png
https://i.imgur.com/CrnLkjJ.png
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This is more congestion on Openserves network, we are seeing more and more of it. We will need to log it with them.
 
bHOLDher said:
Regarding Westrand Vuma Aerial: I see my line came back online around 01:00. It looked like line speeds and packet loss was fixed until 20:45 when the lines went down, I think that was a different issue. I guess we need to wait and test again this evening..
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Thanks we haven't received any notices or feedback around this as yet.
 
PBCool said:
Thanks we haven't received any notices or feedback around this as yet.
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Nono, thank YOU for harassing Vumatel to get the packet loss issue sorted, I am sure there are more people appreciating your effort than there are ones that complain about being credited :)
 
bHOLDher said:
Nono, thank YOU for harassing Vumatel to get the packet loss issue sorted, I am sure there are more people appreciating your effort than there are ones that complain about being credited :)
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Tree fellers broke a 144f cable apparently.
 
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