Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
vector777 said:
Firstly, thanks so much for your quick intelligent response.

My thinking was that packet loss is a good indicator that you may be exceeding your capacity for short intervals (assuming small buffer sizes on network equipment). This may not show up in your capacity measurements if their interval duration is too long.

The example of 1GB etc was just to explain that you may exceed your capacity for any interval smaller than you are measuring it (it appears you already understood this)

Additionally exceeding capacity for your Internet bandwidth is obviously irrelevant if your capacity is exceeded between you and one of the last mile providers. How is that monitored and where does the responsibility lie in upgrading capacity between you and last mile providers?

Thanks in advance.
Click to expand...
Yeah so we also monitor capacity at peak times, which is always a Sunday evening in realtime. It's the line providers responsibility to manage their portion, how they do so is different per provider it seems and they will almost never admit to it being an issue. Usually they are aware and the issues go away by themselves as they upgrade kit or licenses etc.

If they admit to an issue it usually attracts refund requests which is why it's never admitted to.
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
Sinbad said:
[MENTION=394133]PBCool[/MENTION] a question on behalf of my parents. They have two properties and spend their time in both. Vumatel is installing in both suburbs.

They currently use lte because they can use the one account in both locations as they go from one to the other.

Is there any way that a similar arrangement can be done with vuma? Ie one account with two locations, obviously only one active at a time...
Click to expand...
With Vumatel unfortunately not service is per object.
 
D

Diabolik

Member
Joined
Jul 15, 2009
Messages
21
Same issue, 100/10 trenched line, vumatel. Parkwood. Cant stream twitch, keeps buffering. Submitted a ticket for slow international speeds indicating speed tests to uk + europe and the response from support was that I needed to submit a speedtest to the randburg server.. Not sure if support actually read my ticket.
 
Tinuva

Tinuva

The Magician
Joined
Feb 10, 2005
Messages
12,478
Diabolik said:
Same issue, 100/10 trenched line, vumatel. Parkwood. Cant stream twitch, keeps buffering. Submitted a ticket for slow international speeds indicating speed tests to uk + europe and the response from support was that I needed to submit a speedtest to the randburg server.. Not sure if support actually read my ticket.
Click to expand...

The local speedtest is probably for more information, to see you one lan cable and that local speedtest looks healthier than the international one. I would submit both local and international speedtests when having issues with international speeds.
 
N

nk1

Well-Known Member
Joined
Aug 3, 2005
Messages
319
Same here guys, MFN, Kyalami Hills, 100/100.

Call open for more than a week. Still to be resolved. Cannot even watch Netflix. It just stuck on loading at 25%. [MENTION=394133]PBCool[/MENTION], any answers from MFN? This is now unacceptable !!

Traceroute has started… 9.45pm using DNS from ISP

traceroute: Warning: www.netflix.com has multiple addresses; using xxxx
traceroute to www.eu-west-1.prodaa.netflix.com (xxxx), 64 hops max, 72 byte packets

1 192.168.1.1 (192.168.1.1) 0.697 ms 0.335 ms 0.233 ms
2 u3c-cust.coolideas.co.za (154.0.0.120) 4.336 ms 3.373 ms 3.311 ms
3 uya-cust.coolideas.co.za (154.0.4.210) 3.066 ms 3.449 ms 3.039 ms
4 unq-cust.coolideas.co.za (154.0.3.86) 3.661 ms 4.594 ms 4.700 ms
5 196-60-9-105.ixp.joburg (196.60.9.105) 4.788 ms 3.774 ms 3.073 ms
6 52.93.56.8 (52.93.56.8) 3.826 ms 3.377 ms 3.305 ms
7 52.93.56.19 (52.93.56.19) 3.683 ms 4.826 ms 3.826 ms
8 54.239.46.74 (54.239.46.74) 175.290 ms 174.951 ms 175.338 ms
9 54.239.46.83 (54.239.46.83) 176.375 ms 175.791 ms 176.508 ms
10 * * *
11 * 54.239.44.142 (54.239.44.142) 175.400 ms 175.252 ms
12 * * *
13 52.93.6.184 (52.93.6.184) 209.957 ms 201.220 ms 192.989 ms
14 52.93.101.39 (52.93.101.39) 175.075 ms 174.848 ms 175.925 ms
15 52.93.101.46 (52.93.101.46) 175.704 ms 174.418 ms 174.040 ms
16 52.93.7.75 (52.93.7.75) 174.180 ms 173.792 ms 174.401 ms
17 * * *
18 * * *
19 * * *
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
nk1 said:
Same here guys, MFN, Kyalami Hills, 100/100.

Call open for more than a week. Still to be resolved. Cannot even watch Netflix. It just stuck on loading at 25%. [MENTION=394133]PBCool[/MENTION], any answers from MFN? This is now unacceptable !!

Traceroute has started… 9.45pm using DNS from ISP

traceroute: Warning: www.netflix.com has multiple addresses; using xxxx
traceroute to www.eu-west-1.prodaa.netflix.com (xxxx), 64 hops max, 72 byte packets

1 192.168.1.1 (192.168.1.1) 0.697 ms 0.335 ms 0.233 ms
2 u3c-cust.coolideas.co.za (154.0.0.120) 4.336 ms 3.373 ms 3.311 ms
3 uya-cust.coolideas.co.za (154.0.4.210) 3.066 ms 3.449 ms 3.039 ms
4 unq-cust.coolideas.co.za (154.0.3.86) 3.661 ms 4.594 ms 4.700 ms
5 196-60-9-105.ixp.joburg (196.60.9.105) 4.788 ms 3.774 ms 3.073 ms
6 52.93.56.8 (52.93.56.8) 3.826 ms 3.377 ms 3.305 ms
7 52.93.56.19 (52.93.56.19) 3.683 ms 4.826 ms 3.826 ms
8 54.239.46.74 (54.239.46.74) 175.290 ms 174.951 ms 175.338 ms
9 54.239.46.83 (54.239.46.83) 176.375 ms 175.791 ms 176.508 ms
10 * * *
11 * 54.239.44.142 (54.239.44.142) 175.400 ms 175.252 ms
12 * * *
13 52.93.6.184 (52.93.6.184) 209.957 ms 201.220 ms 192.989 ms
14 52.93.101.39 (52.93.101.39) 175.075 ms 174.848 ms 175.925 ms
15 52.93.101.46 (52.93.101.46) 175.704 ms 174.418 ms 174.040 ms
16 52.93.7.75 (52.93.7.75) 174.180 ms 173.792 ms 174.401 ms
17 * * *
18 * * *
19 * * *
Click to expand...
MFN upgraded our NNI as they say there are no issues on their side but clearly there is, we have a Netflix cluster on net so it's a last mile issue.
 
jannier

jannier

Expert Member
Joined
Jul 31, 2005
Messages
2,075
Must be a JHB issue. Netflix peer locally.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 5 | 5 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 5 | 5 | 1 | 1 | 1 | 1 |
| 154.0.1.125 - 0 | 5 | 5 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 5 | 5 | 1 | 1 | 1 | 1 |
| vox.ixp.capetown - 0 | 5 | 5 | 1 | 2 | 5 | 1 |
| 41.193.120.33 - 0 | 5 | 5 | 1 | 1 | 2 | 1 |
| 41.193.119.49 - 0 | 5 | 5 | 23 | 23 | 24 | 24 |
| 41.193.119.66 - 0 | 5 | 5 | 21 | 21 | 23 | 21 |
|a104-127-118-184.deploy.static.akamaitechnologies.com - 0 | 5 | 5 | 22 | 23 | 26 | 22 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

fastcom.jpg
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
Diabolik said:
Same issue, 100/10 trenched line, vumatel. Parkwood. Cant stream twitch, keeps buffering. Submitted a ticket for slow international speeds indicating speed tests to uk + europe and the response from support was that I needed to submit a speedtest to the randburg server.. Not sure if support actually read my ticket.
Click to expand...
Are you seeing this at peak times or all the time?
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
There are no network related issues with us in JHB at the moment, more than likely fibre provider related or hopefully not wireless related.

This was just done from our core network, this server is in the same cabinet as the Vumatel handoff:

http://www.speedtest.net/result/7471183898.png

Will do a test over a Vumatel line quickly.

And this is from home on 1Gbps: so seems the Vumatel network in JHB is also suffering from congestion:

http://www.speedtest.net/result/7471203574.png

So I have mailed their CTO for feedback on it.
 
Last edited:
C

cytracon

Active Member
Joined
Jul 24, 2009
Messages
81
My line speed has been reduced to 100 Mbps now? There is definitely something wrong here.
 
Status
Not open for further replies.
Top