Cool Ideas Fibre ISP - Feedback

[kripstoe]

Downloads from the UK seems abysmal at the moment.

 

[Kloon]

I really hope this congestion issue with Vumatel will get sorted soon, feel like no progress is being made atm.
[MENTION=394133]PBCool[/MENTION] any update on what is going on and when we can expect resolution?

 

[PBCool]

I really hope this congestion issue with Vumatel will get sorted soon, feel like no progress is being made atm.
[MENTION=394133]PBCool[/MENTION] any update on what is going on and when we can expect resolution?

Don't know off hand but it's with their CTO, diagnosis and resolution I'm not sure how long it will take them. I am hoping for some feedback tomorrow.

 

[ajan]

PBCool, do CPT people route through 154.0.3.118 & 154.0.4.209 for joburg servers? Asking, as from what I see on MTR, these two might be the cause for poor latency during the peek.

 

[phuma]

So... do we have capacity issues on Vumatel in Cape Town yet again? If so, do we all need to log tickets, and is there some plan or timeline to fix this?

I was out of the country for three weeks, so not sure what happened. The machine running smokepings was not running, and I'm seeing higher latency and packet loss every night between 18:00 and 22:00.

I am in Durbanville, Vumatel trenched. The machine running the smokepings are wired to the router.

 

[Kloon]

So... do we have capacity issues on Vumatel in Cape Town yet again? If so, do we all need to log tickets, and is there some plan or timeline to fix this?

I was out of the country for three weeks, so not sure what happened. The machine running smokepings was not running, and I'm seeing higher latency and packet loss every night between 18:00 and 22:00.

I am in Durbanville, Vumatel trenched. The machine running the smokepings are wired to the router.

Yea, was also away an uppon return noticed the issues. During peak evening hours can basically do no streaming, constant buffering and slow international downloads. Did MTR during these hours and there are noticible packet loss.

Also posted this on a local Fibre Facebook Group for our Brackenfell area and there are users on other ISPs with the same behaviour.

I assume since Brackenfell and Durbanville all route via Kendrige everybody in those areas might be affected.

 

[kripstoe]

If so, do we all need to log tickets, and is there some plan or timeline to fix this?

I logged a ticket to track.

 

[Diabolik]

Hard to say what time is peak time on Vumatels network, but on Weekends anything from 5PM until around midnight sounds about right.

So do I have to go directly to Vumatel or will CISP do that?

 

[PBCool]

PBCool, do CPT people route through 154.0.3.118 & 154.0.4.209 for joburg servers? Asking, as from what I see on MTR, these two might be the cause for poor latency during the peek.

Are you referring to national traffic? There is no latency related issues on national at peak.

 

[PBCool]

So... do we have capacity issues on Vumatel in Cape Town yet again? If so, do we all need to log tickets, and is there some plan or timeline to fix this?

I was out of the country for three weeks, so not sure what happened. The machine running smokepings was not running, and I'm seeing higher latency and packet loss every night between 18:00 and 22:00.

I am in Durbanville, Vumatel trenched. The machine running the smokepings are wired to the router.

Yeap seems to be the case, Durbanville and Brackenfell more specifically. It is with Vumatels CTO and as soon as I have any feedback I'll update.

EDIT: Vumatel are commissioning additional capacity to Kendrige today where the congestion was happening, I will update once I have confirmation.

 

[PBCool]

Thanks.

 

[PBCool]

So do I have to go directly to Vumatel or will CISP do that?

We have engaged as mentioned previously, support is always via your ISP.

 

[kripstoe]

Yeap seems to be the case, Durbanville and Brackenfell more specifically. It is with Vumatels CTO and as soon as I have any feedback I'll update.

EDIT: Vumatel are commissioning additional capacity to Kendrige today where the congestion was happening, I will update once I have confirmation.

Thanks for the update

 

[phuma]

Yeap seems to be the case, Durbanville and Brackenfell more specifically. It is with Vumatels CTO and as soon as I have any feedback I'll update.

EDIT: Vumatel are commissioning additional capacity to Kendrige today where the congestion was happening, I will update once I have confirmation.

Ah great. One would of course hope that they monitor the Kenridge POP to be able to upgrade *before* congestion starts.

 

[PBCool]

Ah great. One would of course hope that they monitor the Kenridge POP to be able to upgrade *before* congestion starts.

Yeah, I believe they had planned the upgrade in advance but reached capacity quicker than expected, either way just excuses unfortunately.

 

[DJZassie]

Yeah, I believe they had planned the upgrade in advance but reached capacity quicker than expected, either way just excuses unfortunately.

Out of interest, Am i correct in saying that Stellenberg and Surrounds go to Stellenberg High School? Because i think i am starting to see congestion around there during peak time... I start to buffer more and more recently as well as have a bit of packet loss. So just wondering out of interest.

 

[PBCool]

Out of interest, Am i correct in saying that Stellenberg and Surrounds go to Stellenberg High School? Because i think i am starting to see congestion around there during peak time... I start to buffer more and more recently as well as have a bit of packet loss. So just wondering out of interest.

Not sure, if they use the Kenridge POP then yes.

 

[DJZassie]

Not sure, if they use the Kenridge POP then yes.

I haven't had it nearly as bad as the guys from Durbanville and co. Hence why i asked I'm sure [MENTION=8066]Tinuva[/MENTION] will remember better than i will, but i seem to recall they built something or other at Stellenberg much like Kenridge xD

 

[Tinuva]

I haven't had it nearly as bad as the guys from Durbanville and co. Hence why i asked I'm sure [MENTION=8066]Tinuva[/MENTION] will remember better than i will, but i seem to recall they built something or other at Stellenberg much like Kenridge xD

Yeah we first go to Stellenberg Highschool.

I have no idea why Brackenfell would go to Kenrdige to be honest. They should go somewhere else first.

 

[Kloon]

If I recall Kenridge has some sort of main POP, Brackenfell has a bunch of their own POP's as well, think we have around 4 scattered around in the area, those big white buildings that look like walk in freezers.

I believe the POPS connect to each other and then to Kendridge before it heads into town, that is why I say Kenrdige perhaps has some sort of main POP before it hits the main lines into town, chances are good all other surrounding areas also go via Kenridge into town before the handoff to the ISPs.

Don't quote me on this, but that is what I got from one of the Vuma technicians when they installed in our area end of last year.