Cool Ideas Fibre ISP - Feedback

[jannier]

Yeah device failure of one of the carriers, will affect national back haul and some international capacity, they are investigating.

Where do I send the medical bill?
I was going at light-speed, suddenly free falling for a few seconds and then reverse brakes, spoilers, air-brakes, reverse thrusts, emergency brakes all came on and I was slung forward and hit my face against the monitor in-front of me :crylaugh:

 

[PBCool]

Well it's back up, waiting on a report.

 

[jannier]

Well it's back up, waiting on a report.

Netflix fast.com is now going international instead of the local akamai cluster with VoX

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 8 | 8 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 8 | 8 | 1 | 10 | 77 | 77 |
| 154.0.1.125 - 0 | 8 | 8 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 8 | 8 | 1 | 1 | 4 | 1 |
| 154.0.4.158 - 0 | 8 | 8 | 141 | 141 | 144 | 141 |
| v1000.core1.lon3.he.net - 0 | 8 | 8 | 141 | 141 | 145 | 142 |
| 10ge3-1.core1.lon1.he.net - 0 | 8 | 8 | 141 | 145 | 153 | 150 |
| ldn-b5-link.telia.net - 0 | 8 | 8 | 141 | 142 | 144 | 141 |
| ldn-bb4-link.telia.net - 25 | 4 | 3 | 141 | 141 | 142 | 142 |
| adm-bb4-link.telia.net - 0 | 8 | 8 | 146 | 147 | 148 | 147 |
| ddf-b2-link.telia.net - 0 | 8 | 8 | 150 | 150 | 151 | 150 |
| akamai-ic-317491-ddf-b2.c.telia.net - 0 | 8 | 8 | 151 | 156 | 163 | 158 |
|a2-23-77-109.deploy.static.akamaitechnologies.com - 0 | 8 | 8 | 150 | 150 | 151 | 150 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[PBCool]

Netflix fast.com is now going international instead of the local akamai cluster with VoX

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 8 | 8 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 8 | 8 | 1 | 10 | 77 | 77 |
| 154.0.1.125 - 0 | 8 | 8 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 8 | 8 | 1 | 1 | 4 | 1 |
| 154.0.4.158 - 0 | 8 | 8 | 141 | 141 | 144 | 141 |
| v1000.core1.lon3.he.net - 0 | 8 | 8 | 141 | 141 | 145 | 142 |
| 10ge3-1.core1.lon1.he.net - 0 | 8 | 8 | 141 | 145 | 153 | 150 |
| ldn-b5-link.telia.net - 0 | 8 | 8 | 141 | 142 | 144 | 141 |
| ldn-bb4-link.telia.net - 25 | 4 | 3 | 141 | 141 | 142 | 142 |
| adm-bb4-link.telia.net - 0 | 8 | 8 | 146 | 147 | 148 | 147 |
| ddf-b2-link.telia.net - 0 | 8 | 8 | 150 | 150 | 151 | 150 |
| akamai-ic-317491-ddf-b2.c.telia.net - 0 | 8 | 8 | 151 | 156 | 163 | 158 |
|a2-23-77-109.deploy.static.akamaitechnologies.com - 0 | 8 | 8 | 150 | 150 | 151 | 150 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Yeah give it time, CDNs take a bit of time to come online after something like this. Which DNS are you using? As we have a Netflix cluster in Cape Town.

 

[jannier]

Yeah give it time, CDNs take a bit of time to come online after something like this. Which DNS are you using? As we have a Netflix cluster in Cape Town.

The default from the ISP.
155.93.255.1
154.0.1.1

 

[PBCool]

The default from the ISP.
155.93.255.1
154.0.1.1

Cool, give it some time then and let me know.

 

[jannier]

Cool, give it some time then and let me know.

Seems to be back up, but the routing does not reflect local with 20+ ms ?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 48 | 48 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 48 | 48 | 1 | 2 | 24 | 1 |
| 154.0.1.125 - 0 | 48 | 48 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 48 | 48 | 1 | 1 | 35 | 1 |
| vox.ixp.capetown - 0 | 48 | 48 | 1 | 1 | 33 | 1 |
| 41.193.120.33 - 0 | 48 | 48 | 1 | 1 | 24 | 1 |
| 41.193.119.49 - 0 | 48 | 48 | 20 | 21 | 57 | 21 |
| 41.193.119.66 - 0 | 48 | 48 | 20 | 21 | 45 | 21 |
|a104-127-118-184.deploy.static.akamaitechnologies.com - 0 | 48 | 48 | 20 | 21 | 47 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[jannier]

twitch.tv has a JHB link with high latency
196-46-25-13.ixp.joburg - 0 | 6 | 6 | 161 | 162 | 165 | 161 |

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 6 | 6 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 6 | 6 | 1 | 1 | 3 | 1 |
| 154.0.1.125 - 0 | 6 | 6 | 0 | 0 | 1 | 1 |
| 154.0.1.13 - 0 | 6 | 6 | 1 | 1 | 2 | 1 |
| 154.0.1.245 - 0 | 6 | 6 | 18 | 20 | 23 | 18 |
| 154.0.4.53 - 0 | 6 | 6 | 19 | 21 | 23 | 19 |
| 197.96.214.112 - 0 | 6 | 6 | 19 | 20 | 21 | 19 |
| pr2-pkl-xe-2-2-0.ip.isnet.net - 0 | 6 | 6 | 18 | 19 | 21 | 18 |
| 196-46-25-13.ixp.joburg - 0 | 6 | 6 | 161 | 162 | 165 | 161 |
| 151.101.130.167 - 0 | 6 | 6 | 20 | 21 | 23 | 21 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[PBCool]

Seems to be back up, but the routing does not reflect local with 20+ ms ?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 48 | 48 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 48 | 48 | 1 | 2 | 24 | 1 |
| 154.0.1.125 - 0 | 48 | 48 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 48 | 48 | 1 | 1 | 35 | 1 |
| vox.ixp.capetown - 0 | 48 | 48 | 1 | 1 | 33 | 1 |
| 41.193.120.33 - 0 | 48 | 48 | 1 | 1 | 24 | 1 |
| 41.193.119.49 - 0 | 48 | 48 | 20 | 21 | 57 | 21 |
| 41.193.119.66 - 0 | 48 | 48 | 20 | 21 | 45 | 21 |
|a104-127-118-184.deploy.static.akamaitechnologies.com - 0 | 48 | 48 | 20 | 21 | 47 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Not sure, after hop 6 Vox's routing takes over.

 

[jannier]

Not sure, after hop 6 Vox's routing takes over.

Seems the return path is from JHB? aka reason for the 20ms

 

[PBCool]

Seems the return path is from JHB? aka reason for the 20ms

Yeap Vox then returns it via JHB.

 

[jannier]

Yeap Vox then returns it via JHB.

and what about that 1 hop to twitch.tv at ixp.jhb that is at 160+ ms ?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 9 | 9 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 9 | 9 | 1 | 1 | 1 | 1 |
| 154.0.1.125 - 0 | 9 | 9 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 9 | 9 | 1 | 1 | 1 | 1 |
| 154.0.1.245 - 0 | 9 | 9 | 18 | 20 | 23 | 18 |
| 154.0.4.53 - 0 | 9 | 9 | 19 | 21 | 24 | 19 |
| 197.96.214.112 - 0 | 9 | 9 | 18 | 20 | 21 | 19 |
| 196.26.0.130 - 0 | 9 | 9 | 18 | 19 | 20 | 18 |
| 196-46-25-13.ixp.joburg - 0 | 9 | 9 | 161 | 162 | 163 | 161 |
| 151.101.2.167 - 0 | 9 | 9 | 20 | 22 | 23 | 21 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[PBCool]

and what about that 1 hop to twitch.tv at ixp.jhb that is at 160+ ms ?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 9 | 9 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 9 | 9 | 1 | 1 | 1 | 1 |
| 154.0.1.125 - 0 | 9 | 9 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 9 | 9 | 1 | 1 | 1 | 1 |
| 154.0.1.245 - 0 | 9 | 9 | 18 | 20 | 23 | 18 |
| 154.0.4.53 - 0 | 9 | 9 | 19 | 21 | 24 | 19 |
| 197.96.214.112 - 0 | 9 | 9 | 18 | 20 | 21 | 19 |
| 196.26.0.130 - 0 | 9 | 9 | 18 | 19 | 20 | 18 |
| 196-46-25-13.ixp.joburg - 0 | 9 | 9 | 161 | 162 | 163 | 161 |
| 151.101.2.167 - 0 | 9 | 9 | 20 | 22 | 23 | 21 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

This means that the 196.46.25.13 IP isn't announced locally by any providers, it isn't on any of the peering platforms we are on which is JINX and NAP Africa, latency to a hop along a path should affect your performance to the destination, same as packet loss along a path.

 

[Furbz]

[MENTION=394133]PBCool[/MENTION]

please help.
my line is super unstable.
this is an uncapped 25mbps
one minute i get 25down 25up
the next 7down 9up.

this is making streaming impossible

has been unstable now for a few days

 

[PBCool]

[MENTION=394133]PBCool[/MENTION]

please help.
my line is super unstable.
this is an uncapped 25mbps
one minute i get 25down 25up
the next 7down 9up.

this is making streaming impossible

has been unstable now for a few days

View attachment 537385

Sure, I have reset your session will you test and let me know, we suspect something is wrong with that range.

 

[Furbz]

looks stable now... will keep monitoring it.
THANKS!

 

[Tinuva]

twitch.tv has a JHB link with high latency
196-46-25-13.ixp.joburg - 0 | 6 | 6 | 161 | 162 | 165 | 161 |

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 6 | 6 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 6 | 6 | 1 | 1 | 3 | 1 |
| 154.0.1.125 - 0 | 6 | 6 | 0 | 0 | 1 | 1 |
| 154.0.1.13 - 0 | 6 | 6 | 1 | 1 | 2 | 1 |
| 154.0.1.245 - 0 | 6 | 6 | 18 | 20 | 23 | 18 |
| 154.0.4.53 - 0 | 6 | 6 | 19 | 21 | 23 | 19 |
| 197.96.214.112 - 0 | 6 | 6 | 19 | 20 | 21 | 19 |
| pr2-pkl-xe-2-2-0.ip.isnet.net - 0 | 6 | 6 | 18 | 19 | 21 | 18 |
| 196-46-25-13.ixp.joburg - 0 | 6 | 6 | 161 | 162 | 165 | 161 |
| 151.101.130.167 - 0 | 6 | 6 | 20 | 21 | 23 | 21 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Well for one, it looks like CISP is not peering with fastly cdn (routing goes of IS before going to NapAfrica JHB). But the return traffic does come back through JHB at least, except for that one router, that doesn't.
[MENTION=394133]PBCool[/MENTION], perhaps CISP can peer with fastly at Nap JHB?

 

[PBCool]

Well for one, it looks like CISP is not peering with fastly cdn (routing goes of IS before going to NapAfrica JHB). But the return traffic does come back through JHB at least, except for that one router, that doesn't.
[MENTION=394133]PBCool[/MENTION], perhaps CISP can peer with fastly at Nap JHB?

Yeah have reached out to them again, will let you know.

 

[zolly]

Hi guys. We have our router from cool ideas and my brother is looking on his account on their page and says we are live, but where do we find our username and password?

 

[PBCool]

Hi guys. We have our router from cool ideas and my brother is looking on his account on their page and says we are live, but where do we find our username and password?

Which fibre network? PM me your account name.