Cool Ideas Fibre ISP - Feedback

Tinuva · Jul 16, 2018

Kloon said:
If I recall Kenridge has some sort of main POP, Brackenfell has a bunch of their own POP's as well, think we have around 4 scattered around in the area, those big white buildings that look like walk in freezers.

I believe the POPS connect to each other and then to Kendridge before it heads into town, that is why I say Kenrdige perhaps has some sort of main POP before it hits the main lines into town, chances are good all other surrounding areas also go via Kenridge into town before the handoff to the ISPs.

Don't quote me on this, but that is what I got from one of the Vuma technicians when they installed in our area end of last year.

Interesting and maybe plausable, but not sure. Usually in networks you make use of rings, so that you always have redundant paths in case of a fibre break. So I would be surprised if everything has to be forced through kenrdige. I do however know Kenridge was the very first northern suburbs hub, so plausible.

Sinbad · Jul 16, 2018

I see Vumatel are announcing some maintenance in Blairgowrie, to resplice a dome joint. Any idea whether this is related to performance issues that have been experienced by some?

Kloon · Jul 16, 2018

Feedback I got now from another group is that Vuma said the issue is fixed now and everything should be back to normal.

Our main links was over utilized so we needed to add more additional links to accommodate to traffic
We apologize for the inconvenience this has caused , but it’s sorted now.

[MENTION=8066]Tinuva[/MENTION] so it looks like they did not have much redundancy in place after all and everything was going through a main link.

PBCool · Jul 16, 2018

Sinbad said:
I see Vumatel are announcing some maintenance in Blairgowrie, to resplice a dome joint. Any idea whether this is related to performance issues that have been experienced by some?

Vumatel says there are no known issues in the Parkhurst Parkwood area, so will need to continue sending them proof.

Tinuva · Jul 16, 2018

Kloon said:
Feedback I got now from another group is that Vuma said the issue is fixed now and everything should be back to normal.

[MENTION=8066]Tinuva[/MENTION] so it looks like they did not have much redundancy in place after all and everything was going through a main link.

ok thats awesome

Lets pray that DFA cable path never gets damaged.

Jordan_Za · Jul 16, 2018

Hi PBCool,
I'm getting TTL Expired in Transit on ICMP to my link.
154.0.4.53
154.0.3.21
196.10.141.171
and the odd time out.

#COOL-20180716-124163

Has someone looped something? either physically or on a router?

PBCool · Jul 16, 2018

Kloon said:
Feedback I got now from another group is that Vuma said the issue is fixed now and everything should be back to normal.

[MENTION=8066]Tinuva[/MENTION] so it looks like they did not have much redundancy in place after all and everything was going through a main link.

Yeah they say they've added additional capacity, it often isn't designed in a ring but multipath between pops which then formulates the right.

PBCool · Jul 16, 2018

Jordan_Za said:
Hi PBCool,
I'm getting TTL Expired in Transit on ICMP to my link.
154.0.4.53
154.0.3.21
196.10.141.171
and the odd time out.

#COOL-20180716-124163

Has someone looped something? either physically or on a router?

Should be resolved was a flapping route, let me know.

Jordan_Za · Jul 16, 2018

PBCool said:
Should be resolved was a flapping route, let me know.

1x Bells for you! thanks very much, all sorted!

ChadKay · Jul 16, 2018

Hi,
How do I change my package and how long does it take to reflect? Will I be billed pro rata or the full amount if done half way through the month?
TIA

PBCool · Jul 16, 2018

ChadKay said:
Hi,
How do I change my package and how long does it take to reflect? Will I be billed pro rata or the full amount if done half way through the month?
TIA

Hi there, which fibre network

ChadKay · Jul 16, 2018

PBCool said:
Hi there, which fibre network

My bad... i'm with Vumatel. Thanks

PBCool · Jul 16, 2018

ChadKay said:
My bad... i'm with Vumatel. Thanks

If trenched then just go to https://shop.vumatel.co.za login and browse for the package you want then click order, you will be pro-rata for the difference in new package and old for the difference of the month. If you have issues logging into the Vumatel portal and reset password doesn't work, don't register as a new user, rather reach out to me.

phuma · Jul 17, 2018

[MENTION=394133]PBCool[/MENTION], looks like the night time Vumatel badness was much better last night. There were still a few shades of gray ;-)

I was curious about the Cool Ideas VOIP - is that still R85/month? At some stage I thought that was going to fall away, or am I remembering wrong?

gmathews · Jul 17, 2018

Hello. On a 100/100 Package with Cool Ideas - others with the same package, what is your international speed test?

jannier · Jul 17, 2018

[MENTION=394133]PBCool[/MENTION] Something just broke!!
YouTube suddenly stopped, timed out and came up with error message.
Then few seconds later it came back up with horrible latency.

youtube.com

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 101 | 101 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 101 | 101 | 1 | 4 | 99 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 101 | 101 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 101 | 101 | 1 | 1 | 2 | 1 |
| 154.0.4.158 - 0 | 101 | 101 | 141 | 141 | 142 | 141 |
| 195.66.224.125 - 0 | 101 | 101 | 141 | 141 | 155 | 155 |
| 108.170.246.175 - 0 | 101 | 101 | 300 | 300 | 303 | 300 |
| 66.249.95.9 - 0 | 101 | 101 | 299 | 300 | 323 | 301 |
| 72.14.239.129 - 0 | 101 | 101 | 300 | 303 | 653 | 300 |
| jnb01s08-in-f46.1e100.net - 0 | 101 | 101 | 299 | 299 | 321 | 299 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

cisp.co.za

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 6 | 6 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 6 | 6 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 6 | 6 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 6 | 6 | 1 | 1 | 1 | 1 |
| 154.0.4.158 - 0 | 6 | 6 | 141 | 141 | 141 | 141 |
| 154.0.1.145 - 0 | 6 | 6 | 306 | 308 | 310 | 310 |
| 154.0.4.53 - 0 | 5 | 5 | 307 | 308 | 310 | 307 |
| 154.0.1.137 - 0 | 6 | 6 | 307 | 313 | 338 | 310 |
| 154.0.3.226 - 0 | 6 | 6 | 307 | 309 | 311 | 310 |
| 154.0.13.95 - 0 | 6 | 6 | 307 | 309 | 311 | 311 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

DrJohnZoidberg · Jul 17, 2018

Yup. Something is not quite right.

Code:

Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  155.93.250.1
  2   142 ms   142 ms   142 ms  uoa-cust.coolideas.co.za [154.0.3.106]
  3   142 ms   142 ms   142 ms  195.66.224.125
  4   301 ms   301 ms   300 ms  108.170.246.143
  5   310 ms   301 ms   300 ms  66.249.95.9
  6   300 ms   300 ms   300 ms  72.14.237.239
  7   303 ms   300 ms   300 ms  jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

Tinuva · Jul 17, 2018

[MENTION=16789]DrJohnZoidberg[/MENTION] - Edit: Looks like backhaul from CPT to JHB is down. LOTSA stuff affected, like PBCool mentioned.

Both Google and other things going over Nap JHB is rerouting.

Code:

mtr www.google.com --report-wide
Start: 2018-07-17T14:03:34+0200
HOST: netmon                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.heaven.ctwug.za.net  0.0%    10    0.5   0.5   0.4   0.6   0.1
  2.|-- 155.93.243.1                0.0%    10    1.2   1.3   1.1   2.0   0.3
  3.|-- 154.0.1.125                 0.0%    10    1.2   1.2   1.0   1.3   0.1
  4.|-- 154.0.1.13                  0.0%    10    1.6   1.4   1.3   1.6   0.1
  5.|-- 154.0.4.158                 0.0%    10  141.5 141.5 141.3 142.0   0.2
  6.|-- 195.66.224.125              0.0%    10  141.9 141.9 141.7 142.4   0.2
  7.|-- 74.125.242.83               0.0%    10  302.4 301.8 301.1 302.4   0.5
  8.|-- 216.239.51.32               0.0%    10  310.2 303.5 301.3 312.7   4.2
  9.|-- 72.14.237.239               0.0%    10  301.6 301.4 301.1 301.9   0.2
 10.|-- jnb01s07-in-f4.1e100.net    0.0%    10  301.4 301.5 301.3 301.7   0.1

Also:
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=AWS.AWS-CF-JHB
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=Google

Lots at:
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=LocalISPs

PBCool · Jul 17, 2018

Yeah device failure of one of the carriers, will affect national back haul and some international capacity, they are investigating.

Tinuva · Jul 17, 2018

DrJohnZoidberg said:

Yup. Something is not quite right.

Code:

Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  155.93.250.1
  2   142 ms   142 ms   142 ms  uoa-cust.coolideas.co.za [154.0.3.106]
  3   142 ms   142 ms   142 ms  195.66.224.125
  4   301 ms   301 ms   300 ms  108.170.246.143
  5   310 ms   301 ms   300 ms  66.249.95.9
  6   300 ms   300 ms   300 ms  72.14.237.239
  7   303 ms   300 ms   300 ms  jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

But your traceroute is strange, no idea wtf is happening with your hop 2.

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