Cool Ideas Fibre ISP - Feedback

[Tinuva]

Try trace again for me?

Looking much better thank you

~ # mtr 143.204.68.1 --report-wide
Start: 2018-07-12T13:54:45+0200
HOST: netmon                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.heaven.ctwug.za.net   0.0%    10    0.5   0.5   0.4   0.6   0.1
  2.|-- 155.93.243.1                 0.0%    10    2.8   2.4   1.2   9.9   2.7
  3.|-- 154.0.1.125                  0.0%    10    1.3   1.7   1.1   5.6   1.4
  4.|-- 154.0.1.13                   0.0%    10    1.5   1.5   1.4   1.6   0.1
  5.|-- 196-10-140-105.ixp.capetown  0.0%    10    1.6   1.6   1.5   1.7   0.0
  6.|-- 52.93.57.56                  0.0%    10    2.3   2.3   2.0   2.7   0.2
  7.|-- 52.93.57.71                  0.0%    10    2.1   2.9   1.9   6.4   1.4
  8.|-- 52.93.57.191                 0.0%    10    1.6   1.7   1.5   1.8   0.1
  9.|-- ???                         100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ???                         100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ???                         100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- 143.204.68.1                 0.0%    10    1.7   1.8   1.5   3.0   0.4

 

[Freak_c]

[MENTION=394133]PBCool[/MENTION] Please can you help with TTconnect coming back to fix my new that was active for a day. Guy came this morning to check and said a splicer guy needs to come and check the line?

I spoke to Princess at you guys to help sort out.

 

[lestoran]

Prorata

Thanks!

 

[PBCool]

[MENTION=394133]PBCool[/MENTION] Please can you help with TTconnect coming back to fix my new that was active for a day. Guy came this morning to check and said a splicer guy needs to come and check the line?

I spoke to Princess at you guys to help sort out.

Sure do you have a ticket number or account name? Just PM it to me.

 

[Freak_c]

Sure do you have a ticket number or account name? Just PM it to me.

Done

 

[Kuroshikun]

Sure checking it out.

Thanks. Would you be able to provide for me a time frame of when the upgrade will take place?

 

[gidzekse]

Logged a ticket regarding the international connectivity (Ticket ID: COOL-20180712-123192) and added tests done with Rain LTE for comparison, fibre details: vumatel aerial 200/200 in kensington

Speedtest results:

Fibre:

Control:

Vodafone UK London:

Vodafone NL:


Rain LTE:

Control:

Vodafone UK London:

Vodafone NL:


Traceroute results:

Fibre:

traceroute to lochness.seedboxes.cc (185.149.90.82), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 5.242 ms 6.129 ms 3.770 ms
2 154.0.0.113 (154.0.0.113) 4.666 ms 7.912 ms 6.795 ms
3 154.0.4.193 (154.0.4.193) 6.605 ms 4.232 ms 16.746 ms
4 154.0.1.81 (154.0.1.81) 3.001 ms 5.222 ms 6.010 ms
5 154.0.1.18 (154.0.1.18) 70.646 ms 4.491 ms 9.477 ms
6 154.0.2.118 (154.0.2.118) 6.958 ms 4.431 ms 3.273 ms
7 154.0.3.114 (154.0.3.114) 3.968 ms 3.507 ms 3.491 ms
8 154.0.1.214 (154.0.1.214) 162.705 ms 162.571 ms 162.703 ms
9 20ge.linx-jnpr.th-n.i3d.net (195.66.225.146) 163.842 ms 163.304 ms 165.257 ms
10 30ge.cr1-lr0.smartdc.rtm.i3d.net (109.200.218.173) 169.928 ms 241.542 ms 169.992 ms
11 0 (5.200.30.161) 299.609 ms 170.668 ms 171.477 ms
12 185.149.88.26 (185.149.88.26) 305.606 ms 173.131 ms 173.084 ms
13 185.149.90.82 (185.149.90.82) 176.614 ms 174.193 ms 172.875 ms

Rain LTE:

traceroute to lochness.seedboxes.cc (185.149.90.82), 64 hops max, 52 byte packets
1 homerouter.cpe (192.168.8.1) 1.614 ms 1.384 ms 3.780 ms
2 * * *
3 41.73.34.193 (41.73.34.193) 27.639 ms 27.781 ms 24.722 ms
4 41.73.34.205 (41.73.34.205) 21.265 ms 22.738 ms 19.974 ms
5 * * *
6 41.73.34.225 (41.73.34.225) 27.424 ms 23.266 ms 19.122 ms
7 196.250.232.25 (196.250.232.25) 19.918 ms 19.536 ms 23.684 ms
8 154.66.247.250 (154.66.247.250) 182.372 ms 181.489 ms 179.802 ms
9 154.66.247.249 (154.66.247.249) 185.235 ms 211.291 ms
154.66.247.203 (154.66.247.203) 198.887 ms
10 154.66.247.134 (154.66.247.134) 183.137 ms 187.508 ms
154.66.247.146 (154.66.247.146) 185.172 ms
11 80.249.213.133 (80.249.213.133) 204.303 ms 189.384 ms 184.997 ms
12 185.149.88.26 (185.149.88.26) 203.850 ms 189.319 ms
185.149.88.22 (185.149.88.22) 193.799 ms
13 185.149.90.82 (185.149.90.82) 194.505 ms 190.279 ms 193.766 ms

 

[kripstoe]

Yeah thanks, I am trying to establish if it was only that URL as the issue or "all http" as stated.

Thanks. I'll test again later tonight. I did also test a couple of other file downloads and they were all quite slow. Is there anything specific you'd want me to look at or test?

 

[PBCool]

Thanks. I'll test again later tonight. I did also test a couple of other file downloads and they were all quite slow. Is there anything specific you'd want me to look at or test?

Nah just give me the examples.

 

[PBCool]

Thanks. Would you be able to provide for me a time frame of when the upgrade will take place?

SADV was supposed to upgrade we have tried to follow up without response, hopefully have feedback in the morning for you.

 

[PBCool]

Logged a ticket regarding the international connectivity (Ticket ID: COOL-20180712-123192) and added tests done with Rain LTE for comparison, fibre details: vumatel aerial 200/200 in kensington

Speedtest results:

Fibre:

Control:

Vodafone UK London:

Vodafone NL:


Rain LTE:

Control:

Vodafone UK London:

Vodafone NL:


Traceroute results:

Fibre:

traceroute to lochness.seedboxes.cc (185.149.90.82), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 5.242 ms 6.129 ms 3.770 ms
2 154.0.0.113 (154.0.0.113) 4.666 ms 7.912 ms 6.795 ms
3 154.0.4.193 (154.0.4.193) 6.605 ms 4.232 ms 16.746 ms
4 154.0.1.81 (154.0.1.81) 3.001 ms 5.222 ms 6.010 ms
5 154.0.1.18 (154.0.1.18) 70.646 ms 4.491 ms 9.477 ms
6 154.0.2.118 (154.0.2.118) 6.958 ms 4.431 ms 3.273 ms
7 154.0.3.114 (154.0.3.114) 3.968 ms 3.507 ms 3.491 ms
8 154.0.1.214 (154.0.1.214) 162.705 ms 162.571 ms 162.703 ms
9 20ge.linx-jnpr.th-n.i3d.net (195.66.225.146) 163.842 ms 163.304 ms 165.257 ms
10 30ge.cr1-lr0.smartdc.rtm.i3d.net (109.200.218.173) 169.928 ms 241.542 ms 169.992 ms
11 0 (5.200.30.161) 299.609 ms 170.668 ms 171.477 ms
12 185.149.88.26 (185.149.88.26) 305.606 ms 173.131 ms 173.084 ms
13 185.149.90.82 (185.149.90.82) 176.614 ms 174.193 ms 172.875 ms

Rain LTE:

traceroute to lochness.seedboxes.cc (185.149.90.82), 64 hops max, 52 byte packets
1 homerouter.cpe (192.168.8.1) 1.614 ms 1.384 ms 3.780 ms
2 * * *
3 41.73.34.193 (41.73.34.193) 27.639 ms 27.781 ms 24.722 ms
4 41.73.34.205 (41.73.34.205) 21.265 ms 22.738 ms 19.974 ms
5 * * *
6 41.73.34.225 (41.73.34.225) 27.424 ms 23.266 ms 19.122 ms
7 196.250.232.25 (196.250.232.25) 19.918 ms 19.536 ms 23.684 ms
8 154.66.247.250 (154.66.247.250) 182.372 ms 181.489 ms 179.802 ms
9 154.66.247.249 (154.66.247.249) 185.235 ms 211.291 ms
154.66.247.203 (154.66.247.203) 198.887 ms
10 154.66.247.134 (154.66.247.134) 183.137 ms 187.508 ms
154.66.247.146 (154.66.247.146) 185.172 ms
11 80.249.213.133 (80.249.213.133) 204.303 ms 189.384 ms 184.997 ms
12 185.149.88.26 (185.149.88.26) 203.850 ms 189.319 ms
185.149.88.22 (185.149.88.22) 193.799 ms
13 185.149.90.82 (185.149.90.82) 194.505 ms 190.279 ms 193.766 ms

Thanks will check it out, which router are you using and this is on cable yes?

 

[jasweb]

Good news MetroFibre has activated my line and I got my CI router now can't wait to get home and test my new line

Which router did you get with MFN? Also going to go MFN and CI (when MFN ever gets back to me with when we will be live).. Complex wired en April. Streets seems done about month ago.. Just nobody knows when we can sign up.

 

[gidzekse]

Thanks will check it out, which router are you using and this is on cable yes?

Using a TP-Link Archer C1200 and yes this is via cable.

 

[Nicholas Marzio]

Think I know what it is, should be resolved in a few mins.

Everything is looking good now! What needed to be changed?

Also thank you for the help!

[admin@MARZIO-CORE] > tool traceroute 1.1.1.1    
 # ADDRESS                          LOSS SENT    LAST     AVG    BEST   WORST
 1 155.93.243.1                       0%    7   0.4ms     0.4     0.4     0.6
 2 154.0.1.125                        0%    7   0.3ms     0.3     0.3     0.4
 3 154.0.1.13                         0%    7   0.5ms     0.5     0.5     0.6
 4 196.10.140.198                     0%    7   0.6ms     0.6     0.6     0.7
 5 1.1.1.1                            0%    7   0.6ms     0.6     0.5     0.8
-- [Q quit|D dump|C-z pause]

 

[PBCool]

Everything is looking good now! What needed to be changed?

Also thank you for the help!

[admin@MARZIO-CORE] > tool traceroute 1.1.1.1    
 # ADDRESS                          LOSS SENT    LAST     AVG    BEST   WORST
 1 155.93.243.1                       0%    7   0.4ms     0.4     0.4     0.6
 2 154.0.1.125                        0%    7   0.3ms     0.3     0.3     0.4
 3 154.0.1.13                         0%    7   0.5ms     0.5     0.5     0.6
 4 196.10.140.198                     0%    7   0.6ms     0.6     0.6     0.7
 5 1.1.1.1                            0%    7   0.6ms     0.6     0.5     0.8
-- [Q quit|D dump|C-z pause]

Just some routing tweak, glad it's sorted.

 

[nk1]

And you have bypassed your router for the same tests? All we can do is chase MFN which usually doesn't happen quickly. But will try get some feedback tomorrow.

Hello PBCool, any feedback for me please?

 

[PBCool]

Hello PBCool, any feedback for me please?

I chased up, and followed up with whatapps to the respective people without feedback as yet. I am expecting it tomorrow morning.

 

[gidzekse]

Thanks will check it out, which router are you using and this is on cable yes?

[MENTION=394133]PBCool[/MENTION] Who is your primary upstream provider? Looking deeper into the routing it seems like it's going through IS? I can see you peer with IS, Liquid, Seacom, and WACS so traffic internationally has to go through one of those.

 

[PBCool]

[MENTION=394133]PBCool[/MENTION] Who is your primary upstream provider? Looking deeper into the routing it seems like it's going through IS? I can see you peer with IS, Liquid, Seacom, and WACS so traffic internationally has to go through one of those.

It's a couple, we get our own Layer2 to London where we Peer at LINX, our layer2 is via multiple carriers using WACS as a primary carrier and SAT3/Eassy as alternatives. We use IS for local transit in JHB and eNetworks in CPT.

Other than that we peer everywhere nationally, which would then include Liquid Seacom etc.

Our upstream in London is HE.

 

[nk1]

I chased up, and followed up with whatapps to the respective people without feedback as yet. I am expecting it tomorrow morning.

Thank you. Much appreciated.