Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
kripstoe said:
Have been getting really slow file downloads the last couple (2?) days. 100Mbps fiber. Streaming seems ok.

View attachment 535937

Not just this download, but this is a typical speed. :(
Click to expand...
Which fibre network? Please all specify this kind of thing when posting. If we had a network related issue or capacity on our side we would know about it.
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
nk1 said:
[MENTION=394133]PBCool[/MENTION] - Really not good. here is some speedtest results:

http://www.speedtest.net/result/7462613288.png before 6pm http://www.speedtest.net/result/7462979806.png at 8.20pm

Traceroute has started…

traceroute to www.amazon.com (104.223.13.61), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.974 ms 0.352 ms 0.237 ms
2 154.0.0.120 (154.0.0.120) 3.672 ms 3.491 ms 3.337 ms
3 uy9-cust.coolideas.co.za (154.0.4.209) 3.931 ms 4.911 ms 4.294 ms
4 c66-backbone.coolideas.co.za (154.0.1.222) 164.632 ms 162.942 ms 164.034 ms
5 v1000.core1.lon3.he.net (216.66.80.169) 163.841 ms 163.378 ms 164.406 ms
6 100ge14-1.core1.lon2.he.net (184.105.64.237) 193.803 ms 163.677 ms 163.755 ms
7 100ge13-2.core1.nyc4.he.net (72.52.92.166) 231.326 ms 232.772 ms 231.400 ms
8 100ge16-1.core1.ash1.he.net (184.105.223.165) 338.448 ms 235.143 ms 238.581 ms
9 100ge13-1.core1.lax1.he.net (184.105.80.202) 288.639 ms 290.138 ms 289.751 ms
10 peering.eqnx.la.quadranet.com (206.223.123.101) 295.538 ms 293.782 ms 291.520 ms
11 colo-lax6.as8100.net (96.44.180.102) 291.230 ms 289.936 ms 290.667 ms
12 104.223.13.61.static.quadranet.com (104.223.13.61) 289.067 ms 289.780 ms 289.697 ms

Traceroute has started…

traceroute to nytimes.map.fastly.net (151.101.61.164), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 0.675 ms 0.320 ms 0.283 ms
2 u3c-cust.coolideas.co.za (154.0.0.120) 4.448 ms 3.543 ms 3.085 ms
3 uya-cust.coolideas.co.za (154.0.4.210) 3.093 ms 3.727 ms 3.937 ms
4 c66-backbone.coolideas.co.za (154.0.1.222) 166.936 ms * 163.382 ms
5 v1000.core1.lon3.he.net (216.66.80.169) 167.373 ms 162.087 ms 161.060 ms
6 100ge14-1.core1.lon2.he.net (184.105.64.237) 162.041 ms 162.037 ms 161.765 ms
7 level3-as3356.10gigabitethernet2-1.core1.lon2.he.net (216.66.88.238) 163.638 ms 162.328 ms 161.568 ms
8 ae-1-3112.edge6.london1.level3.net (4.69.141.246) 164.636 ms 161.621 ms 162.157 ms
9 149.11.166.202 (149.11.166.202) 162.077 ms 161.989 ms *
10 151.101.61.164 (151.101.61.164) 163.498 ms 162.685 ms 163.820 ms
Click to expand...
And you have bypassed your router for the same tests? All we can do is chase MFN which usually doesn't happen quickly. But will try get some feedback tomorrow.
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
ginggs said:
dynamodb.eu-central-1.amazonaws.com
Click to expand...
Looks like IS is announcing AWS stuff as "local" services, but if I filter that out the latency is even higher via Amazon's own network. So will dig a bit deeper.
 
ginggs

ginggs

༼ つ ◕_◕ ༽つ
Super Moderator
Joined
Jun 26, 2006
Messages
12,151
PBCool said:
Looks like IS is announcing AWS stuff as "local" services, but if I filter that out the latency is even higher via Amazon's own network. So will dig a bit deeper.
Click to expand...
Thanks! This is affecting Fortnite, so is of major importance. ;)

Edit: well it's back down to 160ms now.
 
Last edited:
N

nk1

Well-Known Member
Joined
Aug 3, 2005
Messages
319
PBCool said:
And you have bypassed your router for the same tests? All we can do is chase MFN which usually doesn't happen quickly. But will try get some feedback tomorrow.
Click to expand...

Thanks for the response, sorry but I don't understand the first question?

I have set the DNS now to 1.1.1.1 ; restarted router and here is the speedtest result:
http://www.speedtest.net/result/7463071086.png
- nothing changed, at 5Mbps


Traceroute has started… (amazon.com)

traceroute to d3ag4hukkh62yn.cloudfront.net (143.204.22.205), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.132 ms 0.572 ms 0.489 ms
2 154.0.0.120 (154.0.0.120) 5.230 ms 5.142 ms 5.967 ms
3 154.0.4.210 (154.0.4.210) 5.052 ms 4.145 ms 4.051 ms
4 154.0.3.86 (154.0.3.86) 4.236 ms 4.149 ms 4.133 ms
5 154.0.3.26 (154.0.3.26) 4.028 ms 4.030 ms 4.318 ms
6 52.95.106.74 (52.95.106.74) 4.158 ms 3.859 ms 2.897 ms
7 52.93.56.88 (52.93.56.88) 3.850 ms 4.926 ms 5.060 ms
8 52.93.56.103 (52.93.56.103) 5.037 ms 4.933 ms 4.590 ms
9 52.93.56.255 (52.93.56.255) 4.098 ms 4.265 ms 3.825 ms
10 * * *
11 * * *
12 * * *
13 143.204.22.205 (143.204.22.205) 4.462 ms 4.776 ms 4.665 ms


Traceroute has started…

traceroute to nytimes.map.fastly.net (151.101.173.164), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 0.703 ms 0.248 ms 0.264 ms
2 154.0.0.120 (154.0.0.120) 3.231 ms 3.441 ms 3.234 ms
3 154.0.4.210 (154.0.4.210) 3.877 ms 4.142 ms 4.555 ms
4 154.0.4.82 (154.0.4.82) 4.480 ms 4.012 ms 4.156 ms
5 196-46-25-13.ixp.joburg (196.60.8.13) 3.905 ms 4.701 ms 4.640 ms
6 151.101.173.164 (151.101.173.164) 4.825 ms 4.057 ms 4.511 ms
 
Last edited:
N

nk1

Well-Known Member
Joined
Aug 3, 2005
Messages
319
Tinuva said:
What DNS are you using?
NYtimes and fastly cdn stuff goes to JHB for me. Yours goes to London for some reason.
Click to expand...

Hello.
Was and have been using SmartDNS jhb server for months without issue since last week, have changed just now to 1.1.1.1 and shared result.
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
nk1 said:
Hello.
Was and have been using SmartDNS jhb server for months without issue since last week, have changed just now to 1.1.1.1 and shared result.
Click to expand...
Why not just use default DNS servers?
 
R

Ripstorm

Well-Known Member
Joined
Apr 2, 2007
Messages
381
Anybody having issues with HTTP downloads? Just had to reinstall windows and although my windows is updating at full speed, any HTTP downloads (latest Nvidia drivers, mobo drivers, etc etc) is at a crawl. Just me?
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
nk1 said:
1. SmartDNS to access SlingTV - was working fine for months without issues.

I changed settings to obtain DNS from ISP, reboot - here is speedtest:
http://www.speedtest.net/result/7463151103.png @9.44pm

will keep the settings, and send results for off-peak.
Click to expand...
DNS won't do much to Speedtest results, posts are getting crossed here. Your issue seems to be congestion related somewhere.
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
Zodiak said:
PS my latency issue is still not resolved since last week and nobody is getting back to me on that either to be honest....
Click to expand...
Evotel say there are no issues to report, you are testing over cable in those results to confirm?
 
kripstoe

kripstoe

Expert Member
Joined
Sep 15, 2012
Messages
3,820
Ripstorm said:
Anybody having issues with HTTP downloads? Just had to reinstall windows and although my windows is updating at full speed, any HTTP downloads (latest Nvidia drivers, mobo drivers, etc etc) is at a crawl. Just me?
Click to expand...

Have the same problem.
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
Ripstorm said:
Anybody having issues with HTTP downloads? Just had to reinstall windows and although my windows is updating at full speed, any HTTP downloads (latest Nvidia drivers, mobo drivers, etc etc) is at a crawl. Just me?
Click to expand...
Which fibre network? All http or international only.
 
Status
Not open for further replies.
Top