Cool Ideas Fibre ISP - Feedback

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Any idea why gumtree.co.za and banggood.com doesn't load? Can trace and ping these sites, but the connection is timing out when trying to access the site.

Tried different PC's/phones etc.

On Openserve.

C:\Users\Diabolix>tracert gumtree.com

Tracing route to gumtree.com [91.211.73.249]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms rb03.diabolix01.ctwug.za.net [172.26.151.157]
2 * * * Request timed out.
3 2 ms 3 ms 3 ms 192.168.11.6
4 27 ms 3 ms 3 ms c4i-backbone.coolideas.co.za [154.0.1.162]
5 142 ms 143 ms 142 ms uoa-cust.coolideas.co.za [154.0.3.106]
6 156 ms 160 ms 157 ms linx1.r2.gs.as41552.net [195.66.225.72]
7 161 ms 157 ms 157 ms te1-2.cr1.ams5.as41552.net [5.255.154.38]
8 160 ms 158 ms 158 ms po100.809.gt-vss002.as41552.net [91.211.74.209]
9 151 ms 151 ms 152 ms as.gumtree.com [91.211.73.249]

C:\Users\Diabolix>tracert banggood.com

Tracing route to banggood.com [169.48.161.43]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms rb03.diabolix01.ctwug.za.net [172.26.151.157]
2 * * * Request timed out.
3 5 ms 3 ms 3 ms 192.168.11.6
4 5 ms 2 ms 3 ms c4i-backbone.coolideas.co.za [154.0.1.162]
5 143 ms 142 ms 143 ms uwu-cust.coolideas.co.za [154.0.4.158]
6 145 ms 145 ms 143 ms bbr01.lon01.networklayer.com [195.66.225.183]
7 147 ms 146 ms * ae5.cbs01.tg01.lon01.networklayer.com [169.45.18.12]
8 * 210 ms * ae1.cbs02.tl01.nyc01.networklayer.com [169.45.19.46]
9 230 ms * 229 ms ae0.cbs01.eq01.chi01.networklayer.com [50.97.17.48]
10 * * * Request timed out.
11 256 ms 256 ms 254 ms 6b.12.2da9.ip4.static.sl-reverse.com [169.45.18.107]
12 253 ms 255 ms 254 ms ae0.ppr02.dal10.networklayer.com [169.46.118.131]
13 258 ms 255 ms 254 ms po2.fcr01b.dal10.networklayer.com [169.46.118.167]
14 255 ms 254 ms 257 ms 2b.a1.30a9.ip4.static.sl-reverse.com [169.48.161.43]
 
Diabolix said:
Any idea why gumtree.co.za and banggood.com doesn't load? Can trace and ping these sites, but the connection is timing out when trying to access the site.

Tried different PC's/phones etc.

On Openserve.

C:\Users\Diabolix>tracert gumtree.com

Tracing route to gumtree.com [91.211.73.249]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms rb03.diabolix01.ctwug.za.net [172.26.151.157]
2 * * * Request timed out.
3 2 ms 3 ms 3 ms 192.168.11.6
4 27 ms 3 ms 3 ms c4i-backbone.coolideas.co.za [154.0.1.162]
5 142 ms 143 ms 142 ms uoa-cust.coolideas.co.za [154.0.3.106]
6 156 ms 160 ms 157 ms linx1.r2.gs.as41552.net [195.66.225.72]
7 161 ms 157 ms 157 ms te1-2.cr1.ams5.as41552.net [5.255.154.38]
8 160 ms 158 ms 158 ms po100.809.gt-vss002.as41552.net [91.211.74.209]
9 151 ms 151 ms 152 ms as.gumtree.com [91.211.73.249]

C:\Users\Diabolix>tracert banggood.com

Tracing route to banggood.com [169.48.161.43]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms rb03.diabolix01.ctwug.za.net [172.26.151.157]
2 * * * Request timed out.
3 5 ms 3 ms 3 ms 192.168.11.6
4 5 ms 2 ms 3 ms c4i-backbone.coolideas.co.za [154.0.1.162]
5 143 ms 142 ms 143 ms uwu-cust.coolideas.co.za [154.0.4.158]
6 145 ms 145 ms 143 ms bbr01.lon01.networklayer.com [195.66.225.183]
7 147 ms 146 ms * ae5.cbs01.tg01.lon01.networklayer.com [169.45.18.12]
8 * 210 ms * ae1.cbs02.tl01.nyc01.networklayer.com [169.45.19.46]
9 230 ms * 229 ms ae0.cbs01.eq01.chi01.networklayer.com [50.97.17.48]
10 * * * Request timed out.
11 256 ms 256 ms 254 ms 6b.12.2da9.ip4.static.sl-reverse.com [169.45.18.107]
12 253 ms 255 ms 254 ms ae0.ppr02.dal10.networklayer.com [169.46.118.131]
13 258 ms 255 ms 254 ms po2.fcr01b.dal10.networklayer.com [169.46.118.167]
14 255 ms 254 ms 257 ms 2b.a1.30a9.ip4.static.sl-reverse.com [169.48.161.43]
Click to expand...
Maybe an MTU thing, which router are you using?
 
Diabolix said:
Any idea why gumtree.co.za and banggood.com doesn't load? Can trace and ping these sites, but the connection is timing out when trying to access the site.

Tried different PC's/phones etc.

On Openserve.

C:\Users\Diabolix>tracert gumtree.com

Tracing route to gumtree.com [91.211.73.249]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms rb03.diabolix01.ctwug.za.net [172.26.151.157]
2 * * * Request timed out.
3 2 ms 3 ms 3 ms 192.168.11.6
4 27 ms 3 ms 3 ms c4i-backbone.coolideas.co.za [154.0.1.162]
5 142 ms 143 ms 142 ms uoa-cust.coolideas.co.za [154.0.3.106]
6 156 ms 160 ms 157 ms linx1.r2.gs.as41552.net [195.66.225.72]
7 161 ms 157 ms 157 ms te1-2.cr1.ams5.as41552.net [5.255.154.38]
8 160 ms 158 ms 158 ms po100.809.gt-vss002.as41552.net [91.211.74.209]
9 151 ms 151 ms 152 ms as.gumtree.com [91.211.73.249]

C:\Users\Diabolix>tracert banggood.com

Tracing route to banggood.com [169.48.161.43]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms rb03.diabolix01.ctwug.za.net [172.26.151.157]
2 * * * Request timed out.
3 5 ms 3 ms 3 ms 192.168.11.6
4 5 ms 2 ms 3 ms c4i-backbone.coolideas.co.za [154.0.1.162]
5 143 ms 142 ms 143 ms uwu-cust.coolideas.co.za [154.0.4.158]
6 145 ms 145 ms 143 ms bbr01.lon01.networklayer.com [195.66.225.183]
7 147 ms 146 ms * ae5.cbs01.tg01.lon01.networklayer.com [169.45.18.12]
8 * 210 ms * ae1.cbs02.tl01.nyc01.networklayer.com [169.45.19.46]
9 230 ms * 229 ms ae0.cbs01.eq01.chi01.networklayer.com [50.97.17.48]
10 * * * Request timed out.
11 256 ms 256 ms 254 ms 6b.12.2da9.ip4.static.sl-reverse.com [169.45.18.107]
12 253 ms 255 ms 254 ms ae0.ppr02.dal10.networklayer.com [169.46.118.131]
13 258 ms 255 ms 254 ms po2.fcr01b.dal10.networklayer.com [169.46.118.167]
14 255 ms 254 ms 257 ms 2b.a1.30a9.ip4.static.sl-reverse.com [169.48.161.43]
Click to expand...

Both sites load for me just fine!
 
Hi everyone, is anybody else experiencing loss of connectivity on vumatel aerial near northgate/sharonlea/Northwold (I'm in the middle)
 
Greg27 said:
Hi everyone, is anybody else experiencing loss of connectivity on vumatel aerial near northgate/sharonlea/Northwold (I'm in the middle)
Click to expand...

Thank goodness I'm not alone. ONT has all 3 lights green, but no IP received from Cool Ideas. [MENTION=394133]PBCool[/MENTION] - any ideas of known issues? I'm on Vuma Aerial + CISP 200/200 - Northriding
 
Exact same issue here!
djsadie said:
Thank goodness I'm not alone. ONT has all 3 lights green, but no IP received from Cool Ideas. [MENTION=394133]PBCool[/MENTION] - any ideas of known issues? I'm on Vuma Aerial + CISP 200/200 - Northriding
Click to expand...
 
Something happened overnight ... I was still happily streaming Netflix unit about 22:30 last night. This morning; all dead.
 
Vumatel outage, we are awaiting feedback.
 
Thanks [MENTION=394133]PBCool[/MENTION]. Posted screenshot below from ONT status for reference.
 
I’v just signed up to Netflix again and I can’t stream anything in 4K. Anything I play the video freezes but I can hear the sound. If I watch something in 1080p then everything is fine. I’m on 200/200 Vuma aerial. Speedtest on device is 200/200.

Basically getting a lot of buffering...

PBCool?
 
Looney said:
I’v just signed up to Netflix again and I can’t stream anything in 4K. Anything I play the video freezes but I can hear the sound. If I watch something in 1080p then everything is fine. I’m on 200/200 Vuma aerial. Speedtest on device is 200/200.

Basically getting a lot of buffering...

PBCool?
Click to expand...
Hi I have replied to your email, can we try stick to one form of communication :)
 
You guys should contact NordVPN to host a VPN server. Im using them to access US Netlfix content through a server hosted by afrihost. Just a thought.
 
Spartaniz said:
You guys should contact NordVPN to host a VPN server. Im using them to access US Netlfix content through a server hosted by afrihost. Just a thought.
Click to expand...
This has nothing to do with accessing Netflix in the US :).
 
[MENTION=394133]PBCool[/MENTION]

Have shocking speeds again in my area.
getting 5mbps down and 8mbps up.
should be 25/25.

please help!
this instability is killing me
 
Furbz said:
[MENTION=394133]PBCool[/MENTION]

Have shocking speeds again in my area.
getting 5mbps down and 8mbps up.
should be 25/25.

please help!
this instability is killing me
Click to expand...
Which fibre network? MFN?
 
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