Cool Ideas Fibre ISP - Feedback

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Is there a known problem on DStv Catch Up? When downloading movies to watch now, the down rate is so slow that the movie sits in a buffer. Never had this happen with previous ISP, but then again, Multichoice could've changed things on their side, so just checking.

Other connections seem fine - and my decoder has a ethernet cable running straight to the router, none of that connecta or whatever nonsense.
 
GhostSixFour said:
Is there a known problem on DStv Catch Up? When downloading movies to watch now, the down rate is so slow that the movie sits in a buffer. Never had this happen with previous ISP, but then again, Multichoice could've changed things on their side, so just checking.

Other connections seem fine - and my decoder has a ethernet cable running straight to the router, none of that connecta or whatever nonsense.
Click to expand...
It looks like DSTV is battling with the demand so performance comes and goes.
 
GhostSixFour said:
Is there a known problem on DStv Catch Up? When downloading movies to watch now, the down rate is so slow that the movie sits in a buffer. Never had this happen with previous ISP, but then again, Multichoice could've changed things on their side, so just checking.

Other connections seem fine - and my decoder has a ethernet cable running straight to the router, none of that connecta or whatever nonsense.
Click to expand...


Yes, everybody suffers every now and then. Seems they have capacity issues on their content servers/network.
 
[MENTION=84276]GhostSixFour[/MENTION] [MENTION=89861]dieterlubbe[/MENTION]
For me it depends on the DNS servers I use.
If I use CISP DNS servers, the DSTV Now streams go through CISP Akamai in JHB, and buffers at times.
If I use CloudFlare dns 1.1.1.1 my DSTV Now streams are routed to Akamai servers on Mwebs network in Cape Town (I am in Cape Town 100/100) and my streams never ever buffer.

Why that is, I don't know. Worth testing out yourselves as well, because I think the Akamai cluster in use will make a difference.
 
Tinuva said:
[MENTION=84276]GhostSixFour[/MENTION] [MENTION=89861]dieterlubbe[/MENTION]
For me it depends on the DNS servers I use.
If I use CISP DNS servers, the DSTV Now streams go through CISP Akamai in JHB, and buffers at times.
If I use CloudFlare dns 1.1.1.1 my DSTV Now streams are routed to Akamai servers on Mwebs network in Cape Town (I am in Cape Town 100/100) and my streams never ever buffer.

Why that is, I don't know. Worth testing out yourselves as well, because I think the Akamai cluster in use will make a difference.
Click to expand...
Well that's interesting as we have been getting random reports from all over, I will do some further diagnosis on where the streams source from. I doubt it's all from a single cluster.
 
Can we have a solution or anything as at night speed to paris etc is 1-4mbps but then after 10pm its back at 90mbps. Just messes with streaming from overseas or twitch ?

Speeds conducted
Screen Shot 2018-07-27 at 14.21.18.jpg
 
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PBCool said:
Well that's interesting as we have been getting random reports from all over, I will do some further diagnosis on where the streams source from. I doubt it's all from a single cluster.
Click to expand...

I dont think the origin is Akamai, Akamai is just the CDN distributing the streams. Its quite possible, there are more users using the Mweb akamai cluster, and so the chances are bigger that the data is cached faster or something, I am not sure. What surprises me, is that CISP peers with MWeb, so I am not sure why the CISP cluster would cause buffering. I expect the opposite.

Edit: update adding screenshots showing my dstv now streaming from akamai

Looking at traffic on the CPE side of my router:
dstvnow-grabbing-stream.jpg

Because the above is so busy, lets look on the LAN side, and filter to the IP address of my Telkom LIT box streaming DSTV Now, SS1 channel:
dstvnow-grabbing-stream-lanside.jpg

What I found interesting, is the bursts at which the packets come in. Which would explain the delay in the stream, as in it can be a few minutes late vs the same channel on DSTV dish.

Anyways, that IP is on the MWEB Akamai cluster in Cape Town.

Code: 
~$ mtr 197.84.130.25 --report-wide
Start: 2018-07-27T15:48:08+0200
HOST: outlawstar                          Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.heaven.za.net                 0.0%    10    0.4   0.4   0.3   0.5   0.1
  2.|-- 155.93.243.1                         0.0%    10    1.2   3.5   1.1  21.0   6.2
  3.|-- 154.0.1.125                          0.0%    10    1.2   1.2   1.1   1.3   0.1
  4.|-- 154.0.1.13                           0.0%    10    1.3   2.4   1.3   9.2   2.5
  5.|-- optinet.ixp.capetown                 0.0%    10    2.4   2.8   2.4   3.5   0.3
  6.|-- 201.te0-0-2-2.cpt-pe-14.optinet.net  0.0%    10    4.3   4.1   2.6  10.1   2.3
  7.|-- 197-84-130-25.cpt.mweb.co.za         0.0%    10    2.0   2.6   1.9   7.6   1.8
 
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Hi guys, so after yesterdays outage my netflix streaming was all over the show, going up to 15mb and dropping back to 1mb/s. anyone else had issues after the outage? I will do proper testing tonight if it happens again.
 
Tinuva said:
I dont think the origin is Akamai, Akamai is just the CDN distributing the streams. Its quite possible, there are more users using the Mweb akamai cluster, and so the chances are bigger that the data is cached faster or something, I am not sure. What surprises me, is that CISP peers with MWeb, so I am not sure why the CISP cluster would cause buffering. I expect the opposite.

Edit: update adding screenshots showing my dstv now streaming from akamai

Looking at traffic on the CPE side of my router:
View attachment 540445

Because the above is so busy, lets look on the LAN side, and filter to the IP address of my Telkom LIT box streaming DSTV Now, SS1 channel:
View attachment 540447

What I found interesting, is the bursts at which the packets come in. Which would explain the delay in the stream, as in it can be a few minutes late vs the same channel on DSTV dish.

Anyways, that IP is on the MWEB Akamai cluster in Cape Town.

Code: 
~$ mtr 197.84.130.25 --report-wide
Start: 2018-07-27T15:48:08+0200
HOST: outlawstar                          Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.heaven.za.net                 0.0%    10    0.4   0.4   0.3   0.5   0.1
  2.|-- 155.93.243.1                         0.0%    10    1.2   3.5   1.1  21.0   6.2
  3.|-- 154.0.1.125                          0.0%    10    1.2   1.2   1.1   1.3   0.1
  4.|-- 154.0.1.13                           0.0%    10    1.3   2.4   1.3   9.2   2.5
  5.|-- optinet.ixp.capetown                 0.0%    10    2.4   2.8   2.4   3.5   0.3
  6.|-- 201.te0-0-2-2.cpt-pe-14.optinet.net  0.0%    10    4.3   4.1   2.6  10.1   2.3
  7.|-- 197-84-130-25.cpt.mweb.co.za         0.0%    10    2.0   2.6   1.9   7.6   1.8
Click to expand...

Updated my post.
 
under_sky said:
Indeed it’s MFN although all my local speeds are tops. 100/100 anytime local just international at those hours
Click to expand...
Yes like many customers we are seeing congestion on their network at peak times. This is an ongoing thing unfortunately.
 
Midrand SADV technical difficulties
Dear Valued SADV Customer,

The DFA Technicians already onsite tested a disconnection of 47.429 km, from Aggr_Royal_Palms.

The DFA Technicians are busy localizing to the point of break. More updates to follow.

Please do not reply to this email.
Click to expand...

Shirlandi
Boulders Mall
San Ridge Village
Silver Stream Estate
Dekko Heights

No ETR
 
PBCool said:
Yes like many customers we are seeing congestion on their network at peak times. This is an ongoing thing unfortunately.
Click to expand...

What’s the solution to it as it’s only with international traffic ? Do we need to complain more or are they in the process of upgrading it ?
 
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