Cool Ideas Fibre ISP - Feedback

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Tinuva said:
That trace looks fine. Absa is probably not using a service that is hosted on edge locations like CPT/JHB, but rather a service in a data center, which uses a region like eu-west-1 by the looks of the latency on that trace.

Edit: in fact a dns lookup confirms it:

Code: 
~ # dig www.absa.co.za

; <<>> DiG 9.12.1-P2 <<>> www.absa.co.za
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60263
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.absa.co.za.			IN	A

;; ANSWER SECTION:
www.absa.co.za.		522	IN	CNAME	absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com.
absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com. 44	IN A 54.246.209.253
absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com. 44	IN A 34.246.6.144
absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com. 44	IN A 54.171.19.102

;; Query time: 9 msec
;; SERVER: 172.18.7.33#53(172.18.7.33)
;; WHEN: Thu Jul 26 11:53:15 SAST 2018
;; MSG SIZE  rcvd: 153
Click to expand...

Thank you for the extra information.
 
[MENTION=394133]PBCool[/MENTION]

Please can you assist and get involved with this ticket number, so we try to get it reolsved its been going on since Jan 24 this year.
Ticket ID: #COOL-20180723-126607

Ideally if one of you guys comes out with notebook and do the speed test your self, directly off our ONT to see what we are complaining about.

TIA
 
[email protected] said:
[MENTION=394133]PBCool[/MENTION]

Please can you assist and get involved with this ticket number, so we try to get it reolsved its been going on since Jan 24 this year.
Ticket ID: #COOL-20180723-126607

Ideally if one of you guys comes out with notebook and do the speed test your self, directly off our ONT to see what we are complaining about.

TIA
Click to expand...
Sure will escalate for you, is this at your home?
 
PBCool said:
Thanks,
Click to expand...



Hi PBcool

Just to bring things a bit closer to getting to the route of my pedantic issue, I ran a speedtest directly from CPE and getting pretty much 20/20. Doing same test through router I am getting quite a bit lower especially on the upload side which hovers around between 12-14MB but download on Router shoots to about 20MB

Doing MTR through router to epic.com produces these results:

Start: Thu Jul 26 16:54:10 2018
HOST: wp100 Loss% Snt Last Avg Best Wrst StDev
1.|-- router2-nac.linode.com 0.0% 4 0.8 1.0 0.7 1.5 0.0
2.|-- 173.255.239.12 0.0% 4 0.8 1.7 0.6 4.8 2.0
3.|-- NYCMNYcor01.peering.tds.net 0.0% 4 3.2 2.7 2.5 3.2 0.0
4.|-- mdsnwigjhed11-lag106.network.tds.net 0.0% 4 27.1 28.9 24.0 34.4 4.4
5.|-- h216-165-139-6.mdtnwi.dedicated.static.tds.net 0.0% 4 23.9 24.4 23.7 26.3 1.0
6.|-- ??? 100.0 4 0.0 0.0 0.0 0.0 0.0


Here is one to Google.com

tart: Thu Jul 26 16:56:46 2018
HOST: wp100 Loss% Snt Last Avg Best Wrst StDev
1.|-- 2600:3c03::8678:acff:fe5a:b41 0.0% 4 1.0 1.0 0.9 1.1 0.0
2.|-- 2600:3c03:6666:15::1 0.0% 4 0.8 1.2 0.7 2.7 0.6
3.|-- ae-47.a02.nycmny01.us.bb.gin.ntt.net 0.0% 4 1.8 1.9 1.7 2.3 0.0
4.|-- ae-54.r08.nycmny01.us.bb.gin.ntt.net 0.0% 4 2.8 2.0 1.6 2.8 0.0
5.|-- ae-3.r25.nycmny01.us.bb.gin.ntt.net 0.0% 4 1.5 6.2 1.3 20.3 9.4
6.|-- ae-9.r22.asbnva02.us.bb.gin.ntt.net 0.0% 4 6.9 6.9 6.8 7.0 0.0
7.|-- ae-7.r06.asbnva02.us.bb.gin.ntt.net 0.0% 4 7.5 7.2 7.1 7.5 0.0
8.|-- ??? 100.0 4 0.0 0.0 0.0 0.0 0.0
9.|-- 2001:4860:0:eae::2 0.0% 4 6.9 6.8 6.7 7.0 0.0
10.|-- 2001:4860::c:4000:d387 0.0% 4 7.3 7.4 7.2 7.8 0.0
11.|-- 2001:4860::c:4001:29dd 0.0% 4 19.3 21.0 15.9 32.7 7.9
12.|-- 2001:4860::1:4000:ce8d 0.0% 4 8.2 8.3 8.2 8.4 0.0
13.|-- 2001:4860:0:1::1cf1 0.0% 4 7.5 7.4 7.4 7.5 0.0
14.|-- lga25s55-in-x0e.1e100.net 0.0% 4 7.3 7.3 7.1 7.3 0.0


I can't read this so I will leave it to you to tell me if you see something.

Yeah so maybe there might be something on my router causing degrading in my upload...
 
Hell sorry, tried to align those tables.. Will post screen shots if you battle to read it.
 
trying to watch twitch tonight and its impossible to stream whats going on im routing to france

Tracing route to live-fra.twitch.tv [185.42.205.246]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.5.1
2 4 ms 3 ms 3 ms 154.0.0.121
3 3 ms 3 ms 3 ms 154.0.4.210
4 176 ms 176 ms 176 ms 154.0.4.254
5 * * * Request timed out.
6 * * lhr01-br01.justin.tv [195.66.225.174] reports: Destination net unreachable.

http://www.speedtest.net/result/7502520242
 
Last edited:
PBCool said:
Last update is they are still investigating, I have escalated daily with MFN. We are super frustrated as well. As soon as I have anything relative as feedback I will share it. I will try and push for something on Monday again.
Click to expand...

Okay, we are now 3 weeks down the line, support indicated they will have an answer this Morning. Do you have an answer? Or should I consider other options?
 
Hi guys/ gals

New Vumatel-Cool Ideas Fibre customer here.
Glad to be a part of the community.

Quick question:
I'm trying to self install a WAN wireless router that I had lying around, whilst I wait for delivery of the "Free" ISP router.
I just can't seem to connect to the internet, though.
Should the WAN use a PPPoE or Dynamic IP connection?

I've re-set this router so many times but no success.
Please help?

Kind regards
 
tracertFortnite.jpg

Tracert to Amazon server in EU which hosts Fortnite for SA players. Doesn't look very stable.

Difficult to say if it is just coincidental since I moved to CISP/Vuma last week and if there isn't currently issues with Amazon

Already so difficult to game online in SA and now sitting with this .. :(
 
under_sky said:
trying to watch twitch tonight and its impossible to stream whats going on im routing to france

Tracing route to live-fra.twitch.tv [185.42.205.246]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.5.1
2 4 ms 3 ms 3 ms 154.0.0.121
3 3 ms 3 ms 3 ms 154.0.4.210
4 176 ms 176 ms 176 ms 154.0.4.254
5 * * * Request timed out.
6 * * lhr01-br01.justin.tv [195.66.225.174] reports: Destination net unreachable.

http://www.speedtest.net/result/7502520242
Click to expand...

Hmmm.

$ ping live-fra.twitch.tv
PING live-fra.twitch.tv (185.42.205.247) 56(84) bytes of data.
From lhr01-br01.justin.tv (195.66.225.174) icmp_seq=1 Packet filtered
^C
--- live-fra.twitch.tv ping statistics ---
9 packets transmitted, 0 received, +1 errors, 100% packet loss, time 8173ms

I think the issue is the twitch peering at LINX. Would be great if that can be filtered out to follow a different path, may fix everyone's Twitch streaming experience.
 
dotdan said:
Hi PBcool

Just to bring things a bit closer to getting to the route of my pedantic issue, I ran a speedtest directly from CPE and getting pretty much 20/20. Doing same test through router I am getting quite a bit lower especially on the upload side which hovers around between 12-14MB but download on Router shoots to about 20MB

Doing MTR through router to epic.com produces these results:

Start: Thu Jul 26 16:54:10 2018
HOST: wp100 Loss% Snt Last Avg Best Wrst StDev
1.|-- router2-nac.linode.com 0.0% 4 0.8 1.0 0.7 1.5 0.0
2.|-- 173.255.239.12 0.0% 4 0.8 1.7 0.6 4.8 2.0
3.|-- NYCMNYcor01.peering.tds.net 0.0% 4 3.2 2.7 2.5 3.2 0.0
4.|-- mdsnwigjhed11-lag106.network.tds.net 0.0% 4 27.1 28.9 24.0 34.4 4.4
5.|-- h216-165-139-6.mdtnwi.dedicated.static.tds.net 0.0% 4 23.9 24.4 23.7 26.3 1.0
6.|-- ??? 100.0 4 0.0 0.0 0.0 0.0 0.0


Here is one to Google.com

tart: Thu Jul 26 16:56:46 2018
HOST: wp100 Loss% Snt Last Avg Best Wrst StDev
1.|-- 2600:3c03::8678:acff:fe5a:b41 0.0% 4 1.0 1.0 0.9 1.1 0.0
2.|-- 2600:3c03:6666:15::1 0.0% 4 0.8 1.2 0.7 2.7 0.6
3.|-- ae-47.a02.nycmny01.us.bb.gin.ntt.net 0.0% 4 1.8 1.9 1.7 2.3 0.0
4.|-- ae-54.r08.nycmny01.us.bb.gin.ntt.net 0.0% 4 2.8 2.0 1.6 2.8 0.0
5.|-- ae-3.r25.nycmny01.us.bb.gin.ntt.net 0.0% 4 1.5 6.2 1.3 20.3 9.4
6.|-- ae-9.r22.asbnva02.us.bb.gin.ntt.net 0.0% 4 6.9 6.9 6.8 7.0 0.0
7.|-- ae-7.r06.asbnva02.us.bb.gin.ntt.net 0.0% 4 7.5 7.2 7.1 7.5 0.0
8.|-- ??? 100.0 4 0.0 0.0 0.0 0.0 0.0
9.|-- 2001:4860:0:eae::2 0.0% 4 6.9 6.8 6.7 7.0 0.0
10.|-- 2001:4860::c:4000:d387 0.0% 4 7.3 7.4 7.2 7.8 0.0
11.|-- 2001:4860::c:4001:29dd 0.0% 4 19.3 21.0 15.9 32.7 7.9
12.|-- 2001:4860::1:4000:ce8d 0.0% 4 8.2 8.3 8.2 8.4 0.0
13.|-- 2001:4860:0:1::1cf1 0.0% 4 7.5 7.4 7.4 7.5 0.0
14.|-- lga25s55-in-x0e.1e100.net 0.0% 4 7.3 7.3 7.1 7.3 0.0


I can't read this so I will leave it to you to tell me if you see something.

Yeah so maybe there might be something on my router causing degrading in my upload...
Click to expand...
Yeah so possibly a firmware update first or a replacement.
 
nk1 said:
Okay, we are now 3 weeks down the line, support indicated they will have an answer this Morning. Do you have an answer? Or should I consider other options?
Click to expand...
MFN were waiting for a change approval, apparently the logical 10Gbps ring we were on was the issue. This would be affecting all "open access providers" as MFN call it. But now with nearly a day worth of downtime due to their last change this has been pushed back.
 
Tinuva said:
Hmmm.

$ ping live-fra.twitch.tv
PING live-fra.twitch.tv (185.42.205.247) 56(84) bytes of data.
From lhr01-br01.justin.tv (195.66.225.174) icmp_seq=1 Packet filtered
^C
--- live-fra.twitch.tv ping statistics ---
9 packets transmitted, 0 received, +1 errors, 100% packet loss, time 8173ms

I think the issue is the twitch peering at LINX. Would be great if that can be filtered out to follow a different path, may fix everyone's Twitch streaming experience.
Click to expand...
We can filter it out without issue but it would then route via HEs peer at LINX anyway. Not sure how else to manipulate their network to improve our experience. They would be aware of any issues as it obviously affects tons of people.
 
PBCool said:
MFN were waiting for a change approval, apparently the logical 10Gbps ring we were on was the issue. This would be affecting all "open access providers" as MFN call it. But now with nearly a day worth of downtime due to their last change this has been pushed back.
Click to expand...

PBCool, thank you. This is the first substantive feedback thus far. It’s appreciated. I assume no ETA. What’s strange though as I recorded on the support call, this past Monday night speeds returned to normal during peak, but Tuesday it was degraded again.
 
nk1 said:
PBCool, thank you. This is the first substantive feedback thus far. It’s appreciated. I assume no ETA. What’s strange though as I recorded on the support call, this past Monday night speeds returned to normal during peak, but Tuesday it was degraded again.
Click to expand...
I agree we have been begging for updates daily, and with the current outage they had we had to beg for feedback constantly being told it's been escalated to the CTO etc. Thanks for the feedback regarding Monday this is new info for us as well that we can try and relay.
 
PBCool said:
Yeah so possibly a firmware update first or a replacement.
Click to expand...

Thanks, I will see if there is any firmware updates and I will try another WAN router tonight. If this does not solve anything I will try using the CPE directly to test if I still get variable ping and packet drops on my Upload.

It all just seems very strange that there wasn't anything wrong up until last Sunday. I can't just believe that a router will stop working overnight without any changes or updates made to it.

Anyway, I will give this the benefit of the doubt and see if the issue is on my side.
 
dotdan said:
Thanks, I will see if there is any firmware updates and I will try another WAN router tonight. If this does not solve anything I will try using the CPE directly to test if I still get variable ping and packet drops on my Upload.

It all just seems very strange that there wasn't anything wrong up until last Sunday. I can't just believe that a router will stop working overnight without any changes or updates made to it.

Anyway, I will give this the benefit of the doubt and see if the issue is on my side.
Click to expand...
Electronics can do these kinds of things :)
 
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