Cool Ideas Fibre ISP - Feedback

PBCool · Jul 26, 2018

dotdan said:
I haven't no.

Surely can't be a Router issue if everything was working fine up until Sunday and then got a bit better as the week went on but still not 100%. So either Vuma, your side, international servers..

I will have to do an MTR tonight and revert back.

Well no, we need to rule out these things and not just assume, if it's Vuma we need to confirm it's not router before they will investigate for instance, we have no known issues on our side. So step for step. Are you also testing with multiple devices?

PBCool · Jul 26, 2018

Furbz said:
[MENTION=394133]PBCool[/MENTION]
Our internet went down sometime last night.
ONT lights are all on and Green.
Router setup looks fine.
However my router light is orange

Have restarted both. Still nothing

Please help

Have you logged this with support?

ginggs · Jul 26, 2018

PBCool said:
BrendanMc said:

Was there a DNS error? I was picking it up on my side then switched to google dns and it all came right.

Click to expand...

Not DNS more local transit issue, AWS specifically being marked as local traffic and not international.

I noticed a problem with DNS last night, and it's still like this now:

Code:

$ nslookup www.standardbank.co.za 155.93.255.1
Server:		155.93.255.1
Address:	155.93.255.1#53

** server can't find www.standardbank.co.za: SERVFAIL
$ nslookup www.standardbank.co.za 154.0.1.1
Server:		154.0.1.1
Address:	154.0.1.1#53

** server can't find www.standardbank.co.za: SERVFAIL

Other addresses e.g. mybroadband.co.za resolve fine, and switching to Google or Cloudflare's DNS let me go to Standark Bank.

BrendanMc · Jul 26, 2018

ginggs said:
I noticed a problem with DNS last night, and it's still like this now:

Code:

$ nslookup www.standardbank.co.za 155.93.255.1 Server: 155.93.255.1 Address: 155.93.255.1#53 ** server can't find www.standardbank.co.za: SERVFAIL $ nslookup www.standardbank.co.za 154.0.1.1 Server: 154.0.1.1 Address: 154.0.1.1#53 ** server can't find www.standardbank.co.za: SERVFAIL

Other addresses e.g. mybroadband.co.za resolve fine, and switching to Google or Cloudflare's DNS let me go to Standark Bank.

Yeah, I saw the dns error too. Was trying to download something onto my Son's Nintendo switch and it kept mentioning a DNS error. Switched to google DNS on the router and was fine after that.

randomgamer · Jul 26, 2018

Anyone else having issues in Century City?

jannier · Jul 26, 2018

PBCool said:
Cool, thanks for the feedback.

absa.co.za still routing international?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 50 | 50 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 50 | 50 | 1 | 2 | 51 | 1 |
| 154.0.1.125 - 0 | 50 | 50 | 0 | 0 | 1 | 1 |
| 154.0.1.13 - 0 | 50 | 50 | 1 | 2 | 70 | 1 |
| 196-10-140-105.ixp.capetown - 0 | 50 | 50 | 1 | 2 | 65 | 1 |
| 52.93.57.8 - 0 | 50 | 50 | 1 | 3 | 57 | 2 |
| 52.93.57.19 - 0 | 50 | 50 | 1 | 2 | 62 | 1 |
| 54.239.46.83 - 0 | 50 | 50 | 153 | 157 | 248 | 153 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| 54.239.44.138 - 3 | 46 | 45 | 153 | 154 | 208 | 153 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| 52.93.6.182 - 0 | 50 | 50 | 154 | 170 | 236 | 160 |
| 52.93.101.25 - 0 | 50 | 50 | 152 | 154 | 226 | 154 |
| 52.93.101.0 - 0 | 50 | 50 | 154 | 164 | 212 | 155 |
| 52.93.7.145 - 3 | 46 | 45 | 152 | 153 | 199 | 152 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

PBCool · Jul 26, 2018

jannier said:
absa.co.za still routing international?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 50 | 50 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 50 | 50 | 1 | 2 | 51 | 1 |
| 154.0.1.125 - 0 | 50 | 50 | 0 | 0 | 1 | 1 |
| 154.0.1.13 - 0 | 50 | 50 | 1 | 2 | 70 | 1 |
| 196-10-140-105.ixp.capetown - 0 | 50 | 50 | 1 | 2 | 65 | 1 |
| 52.93.57.8 - 0 | 50 | 50 | 1 | 3 | 57 | 2 |
| 52.93.57.19 - 0 | 50 | 50 | 1 | 2 | 62 | 1 |
| 54.239.46.83 - 0 | 50 | 50 | 153 | 157 | 248 | 153 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| 54.239.44.138 - 3 | 46 | 45 | 153 | 154 | 208 | 153 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| 52.93.6.182 - 0 | 50 | 50 | 154 | 170 | 236 | 160 |
| 52.93.101.25 - 0 | 50 | 50 | 152 | 154 | 226 | 154 |
| 52.93.101.0 - 0 | 50 | 50 | 154 | 164 | 212 | 155 |
| 52.93.7.145 - 3 | 46 | 45 | 152 | 153 | 199 | 152 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

It will route however AWS wants it to route.

PBCool · Jul 26, 2018

ginggs said:
I noticed a problem with DNS last night, and it's still like this now:

Code:

$ nslookup www.standardbank.co.za 155.93.255.1 Server: 155.93.255.1 Address: 155.93.255.1#53 ** server can't find www.standardbank.co.za: SERVFAIL $ nslookup www.standardbank.co.za 154.0.1.1 Server: 154.0.1.1 Address: 154.0.1.1#53 ** server can't find www.standardbank.co.za: SERVFAIL

Other addresses e.g. mybroadband.co.za resolve fine, and switching to Google or Cloudflare's DNS let me go to Standark Bank.

Seems fine?

> server 155.93.255.1
Default Server: cdns1.cpt.cisp.co.za
Address: 155.93.255.1

> www.standardbank.co.za
Server: cdns1.cpt.cisp.co.za
Address: 155.93.255.1

Non-authoritative answer:
Name: www.standardbank.co.za.cdn.cloudflare.net
Addresses: 2400:cb00:2048:1::6811:566e
2400:cb00:2048:1::6811:556e
2400:cb00:2048:1::6811:536e
2400:cb00:2048:1::6811:546e
2400:cb00:2048:1::6811:526e
104.17.86.110
104.17.84.110
104.17.82.110
104.17.85.110
104.17.83.110
Aliases: www.standardbank.co.za

EDIT: Ok I can see the issue, we are checking into it.

PBCool · Jul 26, 2018

From MFN:

We are aware of the issue on our network that is affecting your clients. We
are investigating and will keep you updated regarding the resolution.

ginggs · Jul 26, 2018

PBCool said:
EDIT: Ok I can see the issue, we are checking into it.

Great, thanks!

PBCool · Jul 26, 2018

Furbz said:
Ah ok. Got it.
Thanks for the update.
I'm on MFN.

Would it kill them to let their clients know before hand?

Yeap, we have been asking and escalating all morning asking for feedback so we can at least send out communication.

PBCool · Jul 26, 2018

ginggs said:
Great, thanks!

Try again for me?

jannier · Jul 26, 2018

PBCool said:
Try again for me?

Yeah standardbank is back online.

standardbank.co.za

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 6 | 6 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 6 | 6 | 1 | 1 | 1 | 1 |
| 154.0.1.125 - 0 | 6 | 6 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 6 | 6 | 1 | 1 | 5 | 1 |
| cloudflare.ixp.capetown - 0 | 6 | 6 | 1 | 1 | 4 | 1 |
| 104.17.82.110 - 0 | 6 | 6 | 1 | 1 | 5 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

onlinebanking.standardbank.co.za

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 3 | 3 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| 154.0.1.125 - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| wc-grwf-ars1-vl1701.enetworks.net - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| wc-grwf-cr2-gi0-0-5-3203.enetworks.net - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| wc-trce-cr2-gi0-0-4-3209.enetworks.net - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| wc-trce-br1-gi0-3-3206.enetworks.net - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| 196.34.14.194 - 0 | 3 | 3 | 2 | 2 | 3 | 2 |
| css2-ctn-gi0-1.ip.isnet.net - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
|mi-za-cpt-br3-ten-0-0-2-2-2.ip.isnet.net - 0 | 3 | 3 | 2 | 3 | 5 | 5 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 196.38.96.237 - 0 | 3 | 3 | 18 | 18 | 18 | 18 |
| 196.8.140.142 - 0 | 3 | 3 | 18 | 18 | 18 | 18 |
| 196.8.111.2 - 0 | 3 | 3 | 19 | 19 | 20 | 19 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Tinuva · Jul 26, 2018

jannier said:
absa.co.za still routing international?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 50 | 50 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 50 | 50 | 1 | 2 | 51 | 1 |
| 154.0.1.125 - 0 | 50 | 50 | 0 | 0 | 1 | 1 |
| 154.0.1.13 - 0 | 50 | 50 | 1 | 2 | 70 | 1 |
| 196-10-140-105.ixp.capetown - 0 | 50 | 50 | 1 | 2 | 65 | 1 |
| 52.93.57.8 - 0 | 50 | 50 | 1 | 3 | 57 | 2 |
| 52.93.57.19 - 0 | 50 | 50 | 1 | 2 | 62 | 1 |
| 54.239.46.83 - 0 | 50 | 50 | 153 | 157 | 248 | 153 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| 54.239.44.138 - 3 | 46 | 45 | 153 | 154 | 208 | 153 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| 52.93.6.182 - 0 | 50 | 50 | 154 | 170 | 236 | 160 |
| 52.93.101.25 - 0 | 50 | 50 | 152 | 154 | 226 | 154 |
| 52.93.101.0 - 0 | 50 | 50 | 154 | 164 | 212 | 155 |
| 52.93.7.145 - 3 | 46 | 45 | 152 | 153 | 199 | 152 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

That trace looks fine. Absa is probably not using a service that is hosted on edge locations like CPT/JHB, but rather a service in a data center, which uses a region like eu-west-1 by the looks of the latency on that trace.

Edit: in fact a dns lookup confirms it:

Code:

~ # dig www.absa.co.za

; <<>> DiG 9.12.1-P2 <<>> www.absa.co.za
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60263
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.absa.co.za.			IN	A

;; ANSWER SECTION:
www.absa.co.za.		522	IN	CNAME	absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com.
absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com. 44	IN A 54.246.209.253
absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com. 44	IN A 34.246.6.144
absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com. 44	IN A 54.171.19.102

;; Query time: 9 msec
;; SERVER: 172.18.7.33#53(172.18.7.33)
;; WHEN: Thu Jul 26 11:53:15 SAST 2018
;; MSG SIZE  rcvd: 153

PBCool · Jul 26, 2018

jannier said:
Yeah standardbank is back online.

standardbank.co.za

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 6 | 6 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 6 | 6 | 1 | 1 | 1 | 1 |
| 154.0.1.125 - 0 | 6 | 6 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 6 | 6 | 1 | 1 | 5 | 1 |
| cloudflare.ixp.capetown - 0 | 6 | 6 | 1 | 1 | 4 | 1 |
| 104.17.82.110 - 0 | 6 | 6 | 1 | 1 | 5 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

onlinebanking.standardbank.co.za

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 3 | 3 | 0 | 0 | 0 | 0 |
| 155.93.243.1 - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| 154.0.1.125 - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| 154.0.1.13 - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| wc-grwf-ars1-vl1701.enetworks.net - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| wc-grwf-cr2-gi0-0-5-3203.enetworks.net - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| wc-trce-cr2-gi0-0-4-3209.enetworks.net - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| wc-trce-br1-gi0-3-3206.enetworks.net - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
| 196.34.14.194 - 0 | 3 | 3 | 2 | 2 | 3 | 2 |
| css2-ctn-gi0-1.ip.isnet.net - 0 | 3 | 3 | 2 | 2 | 2 | 2 |
|mi-za-cpt-br3-ten-0-0-2-2-2.ip.isnet.net - 0 | 3 | 3 | 2 | 3 | 5 | 5 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 196.38.96.237 - 0 | 3 | 3 | 18 | 18 | 18 | 18 |
| 196.8.140.142 - 0 | 3 | 3 | 18 | 18 | 18 | 18 |
| 196.8.111.2 - 0 | 3 | 3 | 19 | 19 | 20 | 19 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Cool, sorry for the interruption, we are trying to fix some local routing which is taking lots of engineering on the transit side.

PBCool · Jul 26, 2018

Tinuva said:

That trace looks fine. Absa is probably not using a service that is hosted on edge locations like CPT/JHB, but rather a service in a data center, which uses a region like eu-west-1 by the looks of the latency on that trace.

Edit: in fact a dns lookup confirms it:

Code:

~ # dig www.absa.co.za

; <<>> DiG 9.12.1-P2 <<>> www.absa.co.za
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60263
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.absa.co.za.			IN	A

;; ANSWER SECTION:
www.absa.co.za.		522	IN	CNAME	absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com.
absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com. 44	IN A 54.246.209.253
absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com. 44	IN A 34.246.6.144
absa-prod-front-alb2-1785404226.eu-west-1.elb.amazonaws.com. 44	IN A 54.171.19.102

;; Query time: 9 msec
;; SERVER: 172.18.7.33#53(172.18.7.33)
;; WHEN: Thu Jul 26 11:53:15 SAST 2018
;; MSG SIZE  rcvd: 153

Yeah looks like it, you would think the landing page would be an edge service.

SeaSickMama · Jul 26, 2018

PBCool said:
From MFN:

We are aware of the issue on our network that is affecting your clients. We
are investigating and will keep you updated regarding the resolution.

Is it just the cisp client base on your mfn that are affected or everyone on the entire network as Afrihost etc have got nothing on their page.

PBCool · Jul 26, 2018

under_sky said:
Is it just the cisp client base on your mfn that are affected or everyone on the entire network as Afrihost etc have got nothing on their page.

MFN cant confirm who is affected, but they say it's the open access ISPs so more than likely not their direct or re-seller customers, which is super convenient for them.

dotdan · Jul 26, 2018

PBCool said:
Well no, we need to rule out these things and not just assume, if it's Vuma we need to confirm it's not router before they will investigate for instance, we have no known issues on our side. So step for step. Are you also testing with multiple devices?

Gotcha, I will run a MTR tonight and post it.

Yes tried from Wired PC connection and various wireless connections (phones).

PBCool · Jul 26, 2018

dotdan said:
Gotcha, I will run a MTR tonight and post it.

Yes tried from Wired PC connection and various wireless connections (phones).

Thanks,

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