Cool Ideas Fibre ISP - Feedback

[nk1]

This is the latest from MFN:

Hi Paul
*
We are still busy working on a plan, but it is not yet confirmed. We are busy with engineers on this, and will be able to confirm on Wednesday.

Thanks PBCool.

 

[zx14]

TTC died for 6 minutes again now.

This is really getting frustrating.

Paul, what was the result of your meeting with them?

 

[The_Mowgs]

No connection for me in the Northern Suburbs of CPT. Line is with Octotel.

 

[Furbz]

This is the latest from MFN:

Hi Paul
*
We are still busy working on a plan, but it is not yet confirmed. We are busy with engineers on this, and will be able to confirm on Wednesday.

Thanks PBCool
Appreciate the help!

 

[PBCool]

TTC died for 6 minutes again now.

This is really getting frustrating.

Paul, what was the result of your meeting with them?

Not much, basically they are denying anything wrong with their network or processes. We are being forced to make some tough decisions with them.

 

[PBCool]

No connection for me in the Northern Suburbs of CPT. Line is with Octotel.

No reports from Octotel, please log the line down.

 

[The_Mowgs]

No reports from Octotel, please log the line down.

Log it with Cool Ideas or Octotel?

 

[PBCool]

Log it with Cool Ideas or Octotel?

Always with your ISP as first contact.

 

[zx14]

Not much, basically they are denying anything wrong with their network or processes. We are being forced to make some tough decisions with them.

Damn, not what I need to hear, we have no alternatives.

 

[ryanrich]

Damn, coming from 10Mb/1Mb ADSL to 100Mb/100Mb fibre has been amazing. Never had an issue with my ADSL, did its job, but a couple of 4K Netflix streams with plenty left over for all the other bandwidth requirements is amazing and takes some getting used to, especially if I think just 20 years ago I had 56k dial up.

10 out of 10 for CISP so far, extremely happy with performance and especially the personal level of support offered!

Very happy customer here!

 

[PBCool]

Damn, coming from 10Mb/1Mb ADSL to 100Mb/100Mb fibre has been amazing. Never had an issue with my ADSL, did its job, but a couple of 4K Netflix streams with plenty left over for all the other bandwidth requirements is amazing and takes some getting used to, especially if I think just 20 years ago I had 56k dial up.

10 out of 10 for CISP so far, extremely happy with performance and especially the personal level of support offered!

Very happy customer here!

Glad to hear it , thanks for the feedback!

 

[blunt]

[MENTION=394133]PBCool[/MENTION] I've noticed pings to users on IS (DSL/Fibre) networks are over 100ms...

eg:

traceroute to 196.210.13.xxx (196.210.13.xxx), 64 hops max, 52 byte packets
 1  router.ibox.xx.xxx (10.23.23.1)  1.172 ms  0.847 ms  0.763 ms
 2  u33m-cust.coolideas.co.za (154.0.15.178)  3.478 ms  3.480 ms  3.714 ms
 3  u33l-cust.coolideas.co.za (154.0.15.177)  3.885 ms  6.620 ms  3.793 ms
 4  wc-grwf-ars1-vl1701.enetworks.net (45.220.191.17)  5.331 ms  6.883 ms  6.859 ms
 5  wc-grwf-cr2-gi0-0-5-3203.enetworks.net (45.220.129.81)  4.356 ms  4.236 ms  3.364 ms
 6  wc-trce-cr2-gi0-0-4-3209.enetworks.net (45.220.129.65)  4.833 ms  4.909 ms  3.883 ms
 7  wc-trce-br1-gi0-3-3206.enetworks.net (154.72.97.213)  4.187 ms  4.241 ms  3.833 ms
 8  196.34.14.193 (196.34.14.193)  175.391 ms  174.110 ms  209.337 ms
 9  mi-za-cpt-p8-te0-7-0-0.ip.isnet.net (168.209.2.13)  144.277 ms
    mi-za-cpt-p8-te0-0-0-0.ip.isnet.net (168.209.6.13)  145.126 ms  144.315 ms
10  168.209.6.32 (168.209.6.32)  144.254 ms
    168.209.2.32 (168.209.2.32)  144.607 ms
    168.209.6.31 (168.209.6.31)  144.296 ms
11  196.38.77.83 (196.38.77.83)  149.164 ms  146.622 ms  144.265 ms
12  * * *
13  196-210-13-129.dynamic.isadsl.co.za (196.210.13.129)  177.982 ms  170.223 ms  168.695 ms
...

Trace from Vox Fibre to the same IP:

traceroute to 196.210.13.xxx (196.210.13.xxx), 30 hops max, 60 byte packets
 1  10.10.0.1 (10.10.0.1)  0.278 ms  0.237 ms  0.210 ms
 2  41.193.220.89 (41.193.220.89)  0.502 ms  0.502 ms  0.489 ms
 3  41.193.120.121 (41.193.120.121)  1.084 ms  1.037 ms  1.075 ms
 4  41.193.120.120 (41.193.120.120)  2.656 ms  1.420 ms  2.695 ms
 5  41.193.120.115 (41.193.120.115)  2.670 ms 41.193.120.113 (41.193.120.113)  2.647 ms 41.193.120.115 (41.193.120.115)  2.588 ms
 6  41.193.120.42 (41.193.120.42)  2.623 ms  3.652 ms  4.058 ms
 7  is.cinx.net.za (196.223.22.10)  4.478 ms  2.661 ms  2.971 ms
 8  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net (168.209.2.12)  3.784 ms  3.751 ms  4.193 ms
 9  168.209.2.31 (168.209.2.31)  2.403 ms 168.209.6.31 (168.209.6.31)  2.422 ms 168.209.6.32 (168.209.6.32)  2.334 ms
10  196.38.77.91 (196.38.77.91)  2.757 ms  4.058 ms  3.982 ms
11  * * *
12  196-210-13-129.dynamic.isadsl.co.za (196.210.13.129)  32.649 ms  5.271 ms  32.230 ms
...

 

[PBCool]

[MENTION=394133]PBCool[/MENTION] I've noticed pings to users on IS (DSL/Fibre) networks are over 100ms...

eg:

traceroute to 196.210.13.xxx (196.210.13.xxx), 64 hops max, 52 byte packets
 1  router.ibox.xx.xxx (10.23.23.1)  1.172 ms  0.847 ms  0.763 ms
 2  u33m-cust.coolideas.co.za (154.0.15.178)  3.478 ms  3.480 ms  3.714 ms
 3  u33l-cust.coolideas.co.za (154.0.15.177)  3.885 ms  6.620 ms  3.793 ms
 4  wc-grwf-ars1-vl1701.enetworks.net (45.220.191.17)  5.331 ms  6.883 ms  6.859 ms
 5  wc-grwf-cr2-gi0-0-5-3203.enetworks.net (45.220.129.81)  4.356 ms  4.236 ms  3.364 ms
 6  wc-trce-cr2-gi0-0-4-3209.enetworks.net (45.220.129.65)  4.833 ms  4.909 ms  3.883 ms
 7  wc-trce-br1-gi0-3-3206.enetworks.net (154.72.97.213)  4.187 ms  4.241 ms  3.833 ms
 8  196.34.14.193 (196.34.14.193)  175.391 ms  174.110 ms  209.337 ms
 9  mi-za-cpt-p8-te0-7-0-0.ip.isnet.net (168.209.2.13)  144.277 ms
    mi-za-cpt-p8-te0-0-0-0.ip.isnet.net (168.209.6.13)  145.126 ms  144.315 ms
10  168.209.6.32 (168.209.6.32)  144.254 ms
    168.209.2.32 (168.209.2.32)  144.607 ms
    168.209.6.31 (168.209.6.31)  144.296 ms
11  196.38.77.83 (196.38.77.83)  149.164 ms  146.622 ms  144.265 ms
12  * * *
13  196-210-13-129.dynamic.isadsl.co.za (196.210.13.129)  177.982 ms  170.223 ms  168.695 ms
...

Trace from Vox Fibre to the same IP:

traceroute to 196.210.13.xxx (196.210.13.xxx), 30 hops max, 60 byte packets
 1  10.10.0.1 (10.10.0.1)  0.278 ms  0.237 ms  0.210 ms
 2  41.193.220.89 (41.193.220.89)  0.502 ms  0.502 ms  0.489 ms
 3  41.193.120.121 (41.193.120.121)  1.084 ms  1.037 ms  1.075 ms
 4  41.193.120.120 (41.193.120.120)  2.656 ms  1.420 ms  2.695 ms
 5  41.193.120.115 (41.193.120.115)  2.670 ms 41.193.120.113 (41.193.120.113)  2.647 ms 41.193.120.115 (41.193.120.115)  2.588 ms
 6  41.193.120.42 (41.193.120.42)  2.623 ms  3.652 ms  4.058 ms
 7  is.cinx.net.za (196.223.22.10)  4.478 ms  2.661 ms  2.971 ms
 8  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net (168.209.2.12)  3.784 ms  3.751 ms  4.193 ms
 9  168.209.2.31 (168.209.2.31)  2.403 ms 168.209.6.31 (168.209.6.31)  2.422 ms 168.209.6.32 (168.209.6.32)  2.334 ms
10  196.38.77.91 (196.38.77.91)  2.757 ms  4.058 ms  3.982 ms
11  * * *
12  196-210-13-129.dynamic.isadsl.co.za (196.210.13.129)  32.649 ms  5.271 ms  32.230 ms
...

I'll check it out for you, we have been tweaking the local transit in CT the past few days.

 

[blunt]

I'll check it out for you, we have been tweaking the local transit in CT the past few days.

cool shot

 

[sn0rbaard]

Is it normal for PPPoE to be randomly disconnected? And I mean, not just disconnected, offline for 10+ minutes

Jul 31 00:14:57 ubnt pppd[1931]: Serial link appears to be disconnected.
Jul 31 00:15:03 ubnt pppd[1931]: Connection terminated: no multilink.
Jul 31 00:15:03 ubnt pppd[1931]: Modem hangup
Jul 31 00:16:08 ubnt pppd[1931]: Timeout waiting for PADO packets

edit: Same crap happened at 1:10 am.
[MENTION=394133]PBCool[/MENTION] this is on SADV please advise.

 

[PBCool]

Is it normal for PPPoE to be randomly disconnected? And I mean, not just disconnected, offline for 10+ minutes

Jul 31 00:14:57 ubnt pppd[1931]: Serial link appears to be disconnected.
Jul 31 00:15:03 ubnt pppd[1931]: Connection terminated: no multilink.
Jul 31 00:15:03 ubnt pppd[1931]: Modem hangup
Jul 31 00:16:08 ubnt pppd[1931]: Timeout waiting for PADO packets

edit: Same crap happened at 1:10 am.
[MENTION=394133]PBCool[/MENTION] this is on SADV please advise.

Nope not normal have you logged it with support?

 

[The_Mowgs]

No connection for me in the Northern Suburbs of CPT. Line is with Octotel.

Still no internet. Logged a call so will see later today when I return home.

 

[Diabolix]

Try bypass the tik and see if it still happens?

Just a update on this, didn't get time yet to swop out my Mikrotik, but tested this last night when I got home after work and both these sites were working again.

That rules out my Mikrotik.. Will log a ticket if it happens again.

 

[PBCool]

Just a update on this, didn't get time yet to swop out my Mikrotik, but tested this last night when I got home after work and both these sites were working again.

That rules out my Mikrotik.. Will log a ticket if it happens again.

Cool thanks for letting me know.

 

[DJZassie]

Just want to put it out there WRT guys having issues with streaming and what what...

Showmax - No issues, instant full quality
Amazon Video - No issues, Instant 1080p quality
Downloads from my server in Leaseweb datacentres in the Netherlands - between 6MB/s and Full speed.
Windows update - Full Speed
Watching Twitch - Multiple Source Quality streams with no buffering
Twitch Relay - Lately been dropping a few frames to and from the server (Trying to get more info from other users to rule out just me)
DSTV - Sometimes i get failure to load - So thinking it's a DSTV issue.

All in all I have to say, SO HAPPY with Cool Ideas! Absolutely great!

100mbps up/down Vumatel Trenched, CPT, Northern Suburbs.