Cool Ideas Fibre ISP - Feedback

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Quattro! said:
Thanks Paul.

I think part of the delay also was that he couldn't differentiate the Vuma Boundary Wall Box and CPE. Because of that confusion, he ticked that the CPE is installed on the application, which is not.
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Fair enough, these things happen.
 
ginggs said:
Hi [MENTION=394133]PBCool[/MENTION], another DNS issue in Cape Town tonight.
Code: 
$ nslookup eservices.capetown.gov.za 155.93.255.1
Server:155.93.255.1
Address:155.93.255.1#53

** server can't find eservices.capetown.gov.za: SERVFAIL

$ nslookup eservices.capetown.gov.za 154.0.1.1
Server:154.0.1.1
Address:154.0.1.1#53

** server can't find eservices.capetown.gov.za: SERVFAIL

$ nslookup eservices.capetown.gov.za 1.1.1.1
Server:1.1.1.1
Address:1.1.1.1#53

Non-authoritative answer:
Name:eservices.capetown.gov.za
Address: 66.8.44.102
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Thanks give me a few mins.

EDIT: Try again for me?
 
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PBCool said:
Thanks for the feedback, please try it again this evening and let me know? We will need to take it up with Vumatel if it continues.
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Gaming on Vumatel is inconsistent.

The entire weekend I was fine again (after you told me it might be my router, which I now know it is not.)

Last night back to crap latency and packet drops in game.

I don't know man, I can't keep on giving you tests and results that doesn't really show anything because it is so inconsistent....

Hopefully Openserve goes live soon, I never had any gaming issues with them.
 
dotdan said:
Gaming on Vumatel is inconsistent.

The entire weekend I was fine again (after you told me it might be my router, which I now know it is not.)

Last night back to crap latency and packet drops in game.

I don't know man, I can't keep on giving you tests and results that doesn't really show anything because it is so inconsistent....

Hopefully Openserve goes live soon, I never had any gaming issues with them.
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Then we need to log your line fault, can you PM me your IP and make sure I can ping it? Also PM some games or game server IPs if you have them.
 
[MENTION=394133]PBCool[/MENTION]

My line has been cancelled with AH. Could you please look at this.
#COOL-20180628-117797
 
vavyn said:
[MENTION=394133]PBCool[/MENTION]

My line has been cancelled with AH. Could you please look at this.
#COOL-20180628-117797
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Sure have you spoken to connect at all?
 
PBCool said:
No our connect department, they manage the whole process with line providers.
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No I haven't. I shall contact them now.

EDIT : [MENTION=394133]PBCool[/MENTION]

#COOL-20180801-129927
 
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vavyn said:
No I haven't. I shall contact them now.

EDIT : [MENTION=394133]PBCool[/MENTION]

#COOL-20180801-129927
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Please escalate via me if you don't come right with connect :).
 
Hi [MENTION=394133]PBCool[/MENTION]
from Octotel 100/100 in Cape Town

Am having issue accessing hosts on level-7 network :
traceroute to XXXXXXXXXXX (196.201.234.xxx), 30 hops max, 60 byte packets
1 155.93.250.1 (155.93.250.1) 3.485 ms 3.445 ms 3.427 ms
2 c1p-backbone.coolideas.co.za (154.0.1.61) 22.378 ms 22.362 ms 22.346 ms
3 unq-cust.coolideas.co.za (154.0.3.86) 25.314 ms 25.300 ms 25.285 ms
4 * * *
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blacklung said:
Hi [MENTION=394133]PBCool[/MENTION]
from Octotel 100/100 in Cape Town

Am having issue accessing hosts on level-7 network :
traceroute to XXXXXXXXXXX (196.201.234.xxx), 30 hops max, 60 byte packets
1 155.93.250.1 (155.93.250.1) 3.485 ms 3.445 ms 3.427 ms
2 c1p-backbone.coolideas.co.za (154.0.1.61) 22.378 ms 22.362 ms 22.346 ms
3 unq-cust.coolideas.co.za (154.0.3.86) 25.314 ms 25.300 ms 25.285 ms
4 * * *
5 * * *
6 * * *
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15 * * *
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20 * * *
21 * * *
22 * * *
23 * * *
Click to expand...

Can you PM me the IP?
 
Furbz said:
any feedback on the MFN network in Kyalami area?
Click to expand...

When the network went down for most of the day it was to address the capacity related issues, they rolled back the change because they couldn't resolve the fault. They are working on another plan, I have requested an update on what that is as they have simply kept us in the dark on all of this.
 
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