Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
DJZassie said:
Sjoe... With all the hype on Twitter today about the Twitch Relay Server i hope it will be able to take the beating thats coming it's way tonight! haha :P
Click to expand...

It should be fine :).
 
PBCool said:
Just looking at this are you a CISP customer? That isnt our network.
Click to expand...

I am, not sure why it flipped me onto that vlan though. But I'm on cisp now. Perhaps edge stuffing up the configuration again.
 
[MENTION=394133]PBCool[/MENTION]

Please assist #COOL-20180801-129927
 
PBCool said:
MFN update:
We have finalised plans today to implement a change to address this issue. This change has been scheduled for implementation Tue 7th Aug, 2:00am – 4:00am. Due to complexity of change, we request a technical contact from your side, to verify implementation is successful, once the implementation is completed.
Click to expand...

Many thanks, what all will this upgrade or maintenance do in terms of changes for users.
 
under_sky said:
Many thanks, what all will this upgrade or maintenance do in terms of changes for users.
Click to expand...

Hi, Some of us MFN users have had speeds degradation on international during peak hours for the past 4 weeks.
Thanks PBCool for the update. Hoping this will resolve our issues.
 
Sabre said:
Hi PBCool, I'd like to join Cool Ideas but would like to reuse the MTN ONT/Router instead of having 2 routers .. is this possible?
Click to expand...
Unfortunately not, only MTN as an ISP can use the ONT as a router not 3rd parties.
 
PBCool said:
Nope not normal have you logged it with support?
Click to expand...

Hi [MENTION=394133]PBCool[/MENTION] I logged ticket with support regarding the PPPoE downtime that our complex had, still waiting for meaningful feedback as to what happened. #COOL-20180731-129535

Also been waiting over two weeks for a speed upgrade on SADV, supposedly was escalated to management but if you could assist I would appreciate it. #COOL-20180718-125128

Thank you.
 
sn0rbaard said:
Hi [MENTION=394133]PBCool[/MENTION] I logged ticket with support regarding the PPPoE downtime that our complex had, still waiting for meaningful feedback as to what happened. #COOL-20180731-129535

Also been waiting over two weeks for a speed upgrade on SADV, supposedly was escalated to management but if you could assist I would appreciate it. #COOL-20180718-125128

Thank you.
Click to expand...
Sure will check it out, PPP being down would mean the layer2 was down from SADVs side.

I will follow up on both for you.
 
Tinuva said:
Ok I just now also experienced the packet loss at 6:45pm it started. Packet loss would spike to 19% then go back to 0%.
Incredibly difficult to catch with an MTR, which doesn't show it as packet loss, but I do see latency spikes.

Code: 
 Host                                         Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.heaven.za.net                       0.0%    84    0.3   0.2   0.2   0.3   0.0
 2. 155.93.243.1                               0.0%    84    1.0   3.2   0.9  42.4   8.3
 3. 154.0.1.125                                0.0%    84    1.0   1.0   0.9   1.2   0.0
 4. 154.0.1.13                                 0.0%    84    1.2   4.3   1.1  68.2   9.0
 5. 154.0.1.61                                 0.0%    84   20.8  26.4  18.6  65.1   8.9
    154.0.1.245
 6. 154.0.3.86                                 0.0%    84   18.7  27.7  18.6  68.5   9.6
 7. 196-60-9-22.ixp.joburg                     0.0%    84   19.2  26.0  18.7  69.0  11.5
 8. 192.168.210.49                             1.2%    84   19.3  29.7  19.3 110.1  17.0
 9. 155.133.238.163                            2.4%    84   18.8  28.4  18.6 201.0  22.6
[MENTION=394133]PBCool[/MENTION]

Hop #4 , check the _worst_ column, that shows what I see. Lasts for 5 seconds, then go back to normal. All the hops 4-9 all at the same time.
Click to expand...

Packetloss in CSGO going rampant tonight, I have given up, going to watch TV rather.

Support also now very very quiet :cry:
 
jvrs said:
Packetloss in CSGO going rampant tonight, I have given up, going to watch TV rather.

Support also now very very quiet :cry:
Click to expand...
Does it get worst at peak times? There's no loss on the longhaul.
 
PBCool said:
Does it get worst at peak times? There's no loss on the longhaul.
Click to expand...

I get it any time of day, not just peak times. I also do not see icmp packetloss but UDP loss is present.

I did Iperf's to and from CT and JHB servers and all of them had UDP loss,

Here is a test done 1 minute ago, 19% loss to trcvmh01.cisp.co.za

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 47.2 MBytes 39.6 Mbits/sec 0.536 ms 1127/6033 (19%)
[ 4] Sent 6033 datagrams
 
I am happy to say that whatever you said to TTConnect seems to have worked!

A lot less dropouts in the last few days.
 
jvrs said:
I get it any time of day, not just peak times. I also do not see icmp packetloss but UDP loss is present.

I did Iperf's to and from CT and JHB servers and all of them had UDP loss,

Here is a test done 1 minute ago, 19% loss to trcvmh01.cisp.co.za

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 47.2 MBytes 39.6 Mbits/sec 0.536 ms 1127/6033 (19%)
[ 4] Sent 6033 datagrams
Click to expand...
Which is from your PC to the handover point on our network.
 
zx14 said:
I am happy to say that whatever you said to TTConnect seems to have worked!

A lot less dropouts in the last few days.
Click to expand...
Honestly I don't believe what we have said to them has made any difference. If there is any improvements it's not because they are listening to us. Either they are aware of their network in shambles and don't know how to fix it or they are aware and are busy trying to fix it.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X