Cool Ideas Fibre ISP - Feedback

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jvrs said:
On this same subject, anybody that play CSGO on CI, do you also have packetloss ?

Just want to see if I am an isolated case, been keeping support busy over a month and they are stumped.
Click to expand...

Ok I just now also experienced the packet loss at 6:45pm it started. Packet loss would spike to 19% then go back to 0%.
Incredibly difficult to catch with an MTR, which doesn't show it as packet loss, but I do see latency spikes.

Code: 
 Host                                         Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.heaven.za.net                       0.0%    84    0.3   0.2   0.2   0.3   0.0
 2. 155.93.243.1                               0.0%    84    1.0   3.2   0.9  42.4   8.3
 3. 154.0.1.125                                0.0%    84    1.0   1.0   0.9   1.2   0.0
 4. 154.0.1.13                                 0.0%    84    1.2   4.3   1.1  68.2   9.0
 5. 154.0.1.61                                 0.0%    84   20.8  26.4  18.6  65.1   8.9
    154.0.1.245
 6. 154.0.3.86                                 0.0%    84   18.7  27.7  18.6  68.5   9.6
 7. 196-60-9-22.ixp.joburg                     0.0%    84   19.2  26.0  18.7  69.0  11.5
 8. 192.168.210.49                             1.2%    84   19.3  29.7  19.3 110.1  17.0
 9. 155.133.238.163                            2.4%    84   18.8  28.4  18.6 201.0  22.6
[MENTION=394133]PBCool[/MENTION]

Hop #4 , check the _worst_ column, that shows what I see. Lasts for 5 seconds, then go back to normal. All the hops 4-9 all at the same time.
 
Tinuva said:
Ok I just now also experienced the packet loss at 6:45pm it started. Packet loss would spike to 19% then go back to 0%.
Incredibly difficult to catch with an MTR, which doesn't show it as packet loss, but I do see latency spikes.

Code: 
 Host                                         Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.heaven.za.net                       0.0%    84    0.3   0.2   0.2   0.3   0.0
 2. 155.93.243.1                               0.0%    84    1.0   3.2   0.9  42.4   8.3
 3. 154.0.1.125                                0.0%    84    1.0   1.0   0.9   1.2   0.0
 4. 154.0.1.13                                 0.0%    84    1.2   4.3   1.1  68.2   9.0
 5. 154.0.1.61                                 0.0%    84   20.8  26.4  18.6  65.1   8.9
    154.0.1.245
 6. 154.0.3.86                                 0.0%    84   18.7  27.7  18.6  68.5   9.6
 7. 196-60-9-22.ixp.joburg                     0.0%    84   19.2  26.0  18.7  69.0  11.5
 8. 192.168.210.49                             1.2%    84   19.3  29.7  19.3 110.1  17.0
 9. 155.133.238.163                            2.4%    84   18.8  28.4  18.6 201.0  22.6
[MENTION=394133]PBCool[/MENTION]

Hop #4 , check the _worst_ column, that shows what I see. Lasts for 5 seconds, then go back to normal. All the hops 4-9 all at the same time.
Click to expand...
Yeah have seen the same on our graphs, unrelated to DDoS more longhaul related.
 
[MENTION=394133]PBCool[/MENTION] any progress with IS via CT?

Still jumps from < 10ms on enetworks to 145+ on IS

Code: 
 3  u33l-cust.coolideas.co.za (154.0.15.177)  5.294 ms  15.616 ms  3.767 ms
 4  wc-grwf-ars1-vl1701.enetworks.net (45.220.191.17)  4.292 ms  8.844 ms  4.795 ms
 5  wc-grwf-cr2-gi0-0-5-3203.enetworks.net (45.220.129.81)  4.656 ms  6.204 ms  11.468 ms
 6  wc-trce-cr2-gi0-0-4-3209.enetworks.net (45.220.129.65)  26.925 ms  5.116 ms  4.262 ms
 7  wc-trce-br1-gi0-3-3206.enetworks.net (154.72.97.213)  5.473 ms  9.033 ms  5.626 ms
 8  196.34.14.193 (196.34.14.193)  151.059 ms  148.911 ms  145.515 ms
 9  mi-za-cpt-p8-te0-7-0-0.ip.isnet.net (168.209.2.13)  144.383 ms
    mi-za-cpt-p8-te0-0-0-0.ip.isnet.net (168.209.6.13)  146.249 ms
    mi-za-cpt-p7-te0-7-0-0.ip.isnet.net (168.209.2.12)  146.841 ms
10  168.209.2.31 (168.209.2.31)  144.428 ms  144.217 ms  159.704 ms
11  196.38.77.83 (196.38.77.83)  145.263 ms  146.667 ms  145.719 ms
 
blunt said:
[MENTION=394133]PBCool[/MENTION] any progress with IS via CT?

Still jumps from < 10ms on enetworks to 145+ on IS

Code: 
 3  u33l-cust.coolideas.co.za (154.0.15.177)  5.294 ms  15.616 ms  3.767 ms
 4  wc-grwf-ars1-vl1701.enetworks.net (45.220.191.17)  4.292 ms  8.844 ms  4.795 ms
 5  wc-grwf-cr2-gi0-0-5-3203.enetworks.net (45.220.129.81)  4.656 ms  6.204 ms  11.468 ms
 6  wc-trce-cr2-gi0-0-4-3209.enetworks.net (45.220.129.65)  26.925 ms  5.116 ms  4.262 ms
 7  wc-trce-br1-gi0-3-3206.enetworks.net (154.72.97.213)  5.473 ms  9.033 ms  5.626 ms
 8  196.34.14.193 (196.34.14.193)  151.059 ms  148.911 ms  145.515 ms
 9  mi-za-cpt-p8-te0-7-0-0.ip.isnet.net (168.209.2.13)  144.383 ms
    mi-za-cpt-p8-te0-0-0-0.ip.isnet.net (168.209.6.13)  146.249 ms
    mi-za-cpt-p7-te0-7-0-0.ip.isnet.net (168.209.2.12)  146.841 ms
10  168.209.2.31 (168.209.2.31)  144.428 ms  144.217 ms  159.704 ms
11  196.38.77.83 (196.38.77.83)  145.263 ms  146.667 ms  145.719 ms
Click to expand...
It's been logged with IS to update their filters, should be resolved soon enough.
 
Tinuva said:
Ok I just now also experienced the packet loss at 6:45pm it started. Packet loss would spike to 19% then go back to 0%.
Incredibly difficult to catch with an MTR, which doesn't show it as packet loss, but I do see latency spikes.

Code: 
 Host                                         Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.heaven.za.net                       0.0%    84    0.3   0.2   0.2   0.3   0.0
 2. 155.93.243.1                               0.0%    84    1.0   3.2   0.9  42.4   8.3
 3. 154.0.1.125                                0.0%    84    1.0   1.0   0.9   1.2   0.0
 4. 154.0.1.13                                 0.0%    84    1.2   4.3   1.1  68.2   9.0
 5. 154.0.1.61                                 0.0%    84   20.8  26.4  18.6  65.1   8.9
    154.0.1.245
 6. 154.0.3.86                                 0.0%    84   18.7  27.7  18.6  68.5   9.6
 7. 196-60-9-22.ixp.joburg                     0.0%    84   19.2  26.0  18.7  69.0  11.5
 8. 192.168.210.49                             1.2%    84   19.3  29.7  19.3 110.1  17.0
 9. 155.133.238.163                            2.4%    84   18.8  28.4  18.6 201.0  22.6
[MENTION=394133]PBCool[/MENTION]

Hop #4 , check the _worst_ column, that shows what I see. Lasts for 5 seconds, then go back to normal. All the hops 4-9 all at the same time.
Click to expand...

Yip so difficult to catch to show it to support, if I get the 20+ % packetloss I press F12 ingame for screenshot of the net graph.
 
[MENTION=394133]PBCool[/MENTION]: PB can you have a look at ticket COOL-20180711-122832 for me. Issue is slow international tcp speeds on frogfoot. Local speeds, latency and udp speeds both local and international are good but tcp is below par. Local speeds and international udp is 93-96 mbps while international tcp is getting at max 40mbps.
 
stefan9 said:
[MENTION=394133]PBCool[/MENTION]: PB can you have a look at ticket COOL-20180711-122832 for me. Issue is slow international tcp speeds on frogfoot. Local speeds, latency and udp speeds both local and international are good but tcp is below par. Local speeds and international udp is 93-96 mbps while international tcp is getting at max 40mbps.
Click to expand...
Sure are you in Cape Town? We have received lots of reports with poor performance on Frogfoots network in Cape Town.
 
PBCool said:
The outage today was unrelated, their feedback is as follows:

"We were working to have finalised the plan to migrate your routes within our core routes today. However a few outstanding items remain, still to be resolved. We have a 10:00am session with our engineers tomorrow to settle and resolve the outstanding items, and we can confirm the plan to implement the changes afterwards."

Unfortunately we get charged in full as well, frustration for all parties involved trust me.
Click to expand...

thanks,
really enjoy the support and feedback that Coolideas give!
 
PBCool said:
Yeah have seen the same on our graphs, unrelated to DDoS more longhaul related.
Click to expand...

But isn't this what I have been complaining about? What exactly does longhaul mean?

If other people who have also complained in the last couple of days in regards to latency issues and in game packet drops, then how can you say it is a fault on my line?
 
dotdan said:
But isn't this what I have been complaining about? What exactly does longhaul mean?

If other people who have also complained in the last couple of days in regards to latency issues and in game packet drops, then how can you say it is a fault on my line?
Click to expand...

Sorry for being pedantic over this little issue PBCool. I want to bump my package up to a 50/50 at the end of Aug when my DSTV gets canceled but I just want to make sure all the little niggles are out the way as Fibre will be our main source of entertainment in the house as most people are currently doing. Right now, I am super happy with Netflix and general stability of the line, just the gaming side of things irritate me a little bit and I want to try get that stable.
 
dotdan said:
But isn't this what I have been complaining about? What exactly does longhaul mean?

If other people who have also complained in the last couple of days in regards to latency issues and in game packet drops, then how can you say it is a fault on my line?
Click to expand...

So you are accessing servers in Johannesburg from Cape Town, so it uses our "longhaul" network between metros, IE JHB-CPT or JHB-KZN, when Tinuva mentioned it there was a brief spike and packet loss on this portion of the network. This was for a few mins, and would affect all users using that path.

In your case it's a permanent thing which is why I mentioned we would like to run the same graphing to your IP, we would then take this to Frogfoot to investigate, because when we log this kind of thing with them they simply check the optical levels of the link and state it's fine.

If it was an issue affecting all users in Cape Town we would be well aware of it, but it's limited to yours and a few other cases which points to last mile loss.
 
MFN update:
We have finalised plans today to implement a change to address this issue. This change has been scheduled for implementation Tue 7th Aug, 2:00am – 4:00am. Due to complexity of change, we request a technical contact from your side, to verify implementation is successful, once the implementation is completed.
 
Ahhhhhh ok, I understand.

I am not with Frogfoot though, with Vuma.

I will pm you the IP details so that they can check it out.
 
dotdan said:
Ahhhhhh ok, I understand.

I am not with Frogfoot though, with Vuma.

I will pm you the IP details so that they can check it out.
Click to expand...

Yeah sorry just using an example :). We have a few customers on Frogfoot having the issue.
 
Sjoe... With all the hype on Twitter today about the Twitch Relay Server i hope it will be able to take the beating thats coming it's way tonight! haha :P
 
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