Cool Ideas Fibre ISP - Feedback

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PBCool,

Can you please help, been trying to get my Cool Ideas service to work (Bheki doesn't get back to me 3x now !!!)

#COOL-20180803-131288
 
Sabre said:
PBCool,

Can you please help, been trying to get my Cool Ideas service to work (Bheki doesn't get back to me 3x now !!!)

#COOL-20180803-131288
Click to expand...

Sure looking into it.
 
How long does it normally take from placing an order to Openserve coming to install the line?
 
vaya said:
Just want to check how the other openserve people are doing. I still seem to be getting lag spikes in games quite often even though it is much much better. Anyone else?
Click to expand...
Only been with Cool Ideas for about 2 weeks but have noticed it happen a few times (not enough to be unusable but annoying when it happens). Happened in Fortnite (EU servers) where ping jumped from 170 to 900-1000ms for a few seconds and then comes back down. Also happened in FIFA yesterday (SA servers) where I could only get 1 bar latency. Left it and came back in a few hours when it went back to normal (full 5 bar latency)
 
Hi All

I am not sure if I am posting in the right area. Mods, please move and accept my apologies.

I had been on Webafrica with openserve for over a year and had no issues.

Having wanting to go uncapped and seeing the positives for Cool Ideas I decided to use them on MetroFibre Network as the cost seemed like good value.

Granted my delay with moving was linked to Webafrica and them wanting a 30 Calendar Day Notice.

The issue:
Line Noise was high at -30db and MetroFibre had to come in and bring it down to the acceptable -26db which they did and I then moved onto my 10Mb line.

I called in and asked to be upgraded to 25Mb as I needed a little more speed for my needs. I was told it should be done when I get home.

I get home, test and find that I am still on 10Mb.

I then Logged the same with MetroFibre and was asked to do some tests to elemental the router and WiFi ETC. Which I do and send back the findings.

They then say that they have logged it with the line provider and that before they look on their side they have the line checked.

Metrofiber sent a technician out who said the line is within acceptable range but said he will improve it. He then managed to bring it down to -20db after an hour of work.

I then spoke to his manager who said its setup on his side as 25Mb and also did some tests and said all is fine. He called me back to confirm that they did all they can and also checked everything and assured me that the problem is not the line.
I asked for a test account and he said he does not have one but I can ask MetroFibre for one as he is in technical only.

I then send this to Cool Ideas including screenshots from the tests I did following the changes but still getting just 10Mb.
I am then informed that Cool Ideas only resell Data and that MetroFibre and the like are in-charge of the line speed.

I am now in a position that I paid for 25Mb but getting less than half that with an ISP that is blaming the Line Provider and the Line Provider blaming the ISP.

In addition to this, I am getting packet loss to international sites, local seems acceptable but also note some loss.
 
Hi All, I copied my post from a tread a started here: LINK

I spoke to MetroFibre technical manager and he confirmed after taking another look that everything on thier side is correct and my speed issues is ISP related.

On the ISP side, I escalated my packet loss and was asked to do a trace to see were the delay is.
As this is with lots of international IP's and the fact that Local is fine, I feel its a global issue and not just related to me?
Technician tried to imply its because of the line but I brushed this of as Local is fine.
 
LevanM said:
Sorry, forgot to add the #Ref : #COOL-20180731-129803
Click to expand...

Hi, packet loss is due to congestion on the MFN network, as per a couple posts back, they are trying to implement a network change to address this.

With regards to the account the only queuing portion we do is on your PPP account, so if you are being billed for 25Mbps this means your account was upgraded, I have checked your profile as well and it's 25/25 on our side so the only thing that would throttle is your physical line. Have you tried bypassing your router and connecting that way to ensure it's not router related?
 
PBCool said:
Hi, packet loss is due to congestion on the MFN network, as per a couple posts back, they are trying to implement a network change to address this.

With regards to the account the only queuing portion we do is on your PPP account, so if you are being billed for 25Mbps this means your account was upgraded, I have checked your profile as well and it's 25/25 on our side so the only thing that would throttle is your physical line. Have you tried bypassing your router and connecting that way to ensure it's not router related?
Click to expand...

Thanks for info regarding the packet loss. Will read up more on it and hope they resolve it soon.

I have done the testing with the technicians at Cool Ideas. I plugged into the MetroFibre device and created a PPPoE dial up and also changed fly leads ETC.

Profile is at 25Mb now however I had complained in a ticket that it reflected 10Mb when I was asked to test speed then changed a day later.

I suggested the PPPoE account be deleted and recreated by was told that is not the process and to do as told, which I had then done to no avail.

MetroFibre insist this is an ISP issues.

I honestly want my speed that I have paid for and not looking to play the blame game with anyone, hence me bringing this here for advise and help.
 
LevanM said:
Thanks for info regarding the packet loss. Will read up more on it and hope they resolve it soon.

I have done the testing with the technicians at Cool Ideas. I plugged into the MetroFibre device and created a PPPoE dial up and also changed fly leads ETC.

Profile is at 25Mb now however I had complained in a ticket that it reflected 10Mb when I was asked to test speed then changed a day later.

I suggested the PPPoE account be deleted and recreated by was told that is not the process and to do as told, which I had then done to no avail.

MetroFibre insist this is an ISP issues.

I honestly want my speed that I have paid for and not looking to play the blame game with anyone, hence me bringing this here for advise and help.
Click to expand...

No sure, I can drop you a PM with another account to test with, if you still get 10Mbps then it's the line which I can have my GM escalate for you. We will credit you for the period and get a credit from MFN.
 
Hi [MENTION=394133]PBCool[/MENTION]

I still think there is a problem from CPT to JHB. So I still get random packet loss in CSGO, but I dont think its related to the server its going to, but rather the national backhaul.

Prestine MTR while playing CSGO, 0% packet loss:
Code: 
Size Range: 28-4470, < 0:random.
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.heaven.za.net              0.0%   330    0.2   0.2   0.2   0.3   0.0
 2. 155.93.243.1                      0.0%   330   40.3   8.1   0.9 200.2  29.2
 3. c3h-backbone.coolideas.co.za      0.0%   329    1.0   0.9   0.9   1.1   0.0
 4. cd-backbone.coolideas.co.za       0.0%   329    1.2   1.2   1.1  11.5   0.6
 5. c6t-backbone.coolideas.co.za      0.0%   329   20.8  20.8  18.5  28.2   1.4
    c1p-backbone.coolideas.co.za
 6. unq-cust.coolideas.co.za          0.0%   329   20.7  21.8  18.5 183.8   9.3
 7. 196-60-9-22.ixp.joburg            0.0%   329   23.8  21.3  18.6  34.1   1.9
 8. 192.168.210.49                    0.0%   329   23.5  28.1  19.1  90.8  14.4
 9. 155.133.238.163                   0.0%   329   22.9  21.4  18.5  42.5   2.0

However, look at this strange graph to a CSGO server:
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=GAME-SERVERS.Valve-JNB

block up and down all the time. I guess thats because of the different paths it follow if you look back at the MTR.

The thing is, it happens to even CISPs own servers:
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-Vumatel-webserver
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-Vumatel-twitch-relay
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-Vumatel-jnb-r1

But in CPT it looks perfect:
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-Vumatel-ic
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-Vumatel-dns-1

Even to London looks great:
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-London

What kind of load balancing is used on the different routers on the national backhaul?
My packet loss sometimes jump up to 30% for 5 seconds then go back down to 0%. I think it even happens at the same time, as the blocks go up/down as the route changes. Very strange, but annoying in a game when you die.
 
Tinuva said:
Hi [MENTION=394133]PBCool[/MENTION]

I still think there is a problem from CPT to JHB. So I still get random packet loss in CSGO, but I dont think its related to the server its going to, but rather the national backhaul.

Prestine MTR while playing CSGO, 0% packet loss:
Code: 
Size Range: 28-4470, < 0:random.
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.heaven.za.net              0.0%   330    0.2   0.2   0.2   0.3   0.0
 2. 155.93.243.1                      0.0%   330   40.3   8.1   0.9 200.2  29.2
 3. c3h-backbone.coolideas.co.za      0.0%   329    1.0   0.9   0.9   1.1   0.0
 4. cd-backbone.coolideas.co.za       0.0%   329    1.2   1.2   1.1  11.5   0.6
 5. c6t-backbone.coolideas.co.za      0.0%   329   20.8  20.8  18.5  28.2   1.4
    c1p-backbone.coolideas.co.za
 6. unq-cust.coolideas.co.za          0.0%   329   20.7  21.8  18.5 183.8   9.3
 7. 196-60-9-22.ixp.joburg            0.0%   329   23.8  21.3  18.6  34.1   1.9
 8. 192.168.210.49                    0.0%   329   23.5  28.1  19.1  90.8  14.4
 9. 155.133.238.163                   0.0%   329   22.9  21.4  18.5  42.5   2.0

However, look at this strange graph to a CSGO server:
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=GAME-SERVERS.Valve-JNB

block up and down all the time. I guess thats because of the different paths it follow if you look back at the MTR.

The thing is, it happens to even CISPs own servers:
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-Vumatel-webserver
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-Vumatel-twitch-relay
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-Vumatel-jnb-r1

But in CPT it looks perfect:
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-Vumatel-ic
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-Vumatel-dns-1

Even to London looks great:
https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP.CISP-London

What kind of load balancing is used on the different routers on the national backhaul?
My packet loss sometimes jump up to 30% for 5 seconds then go back down to 0%. I think it even happens at the same time, as the blocks go up/down as the route changes. Very strange, but annoying in a game when you die.
Click to expand...

Curious, the load balancing is just ECMP based, one path via Fibreco and the other via Liquid, I can statically route the CSGO IP over one of the paths and see if it improves?
 
PBCool said:
Curious, the load balancing is just ECMP based, one path via Fibreco and the other via Liquid, I can statically route the CSGO IP over one of the paths and see if it improves?
Click to expand...

The server floats over IPs in that /24, so might need to test with the whole /24.
 
Tinuva said:
The server floats over IPs in that /24, so might need to test with the whole /24.
Click to expand...

Can do that, will see if I can implement the change later this evening.

EDIT, ok have implemented for your /24 and the CSGO /24 to use the Liquid path which has slightly lower latency.
 
Last edited:
PBCool said:
Can do that, will see if I can implement the change later this evening.

EDIT, ok have implemented for your /24 and the CSGO /24 to use the Liquid path which has slightly lower latency.
Click to expand...

Going international atm:
Code: 
Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.heaven.za.net              0.0%     7    0.2   0.2   0.2   0.2   0.0
 2. 155.93.243.1                      0.0%     7    3.5   1.3   1.0   3.5   0.9
 3. c3h-backbone.coolideas.co.za      0.0%     7    0.9   1.0   0.9   1.0   0.0
 4. cd-backbone.coolideas.co.za       0.0%     7    1.2   1.2   1.1   1.2   0.0
 5. c1p-backbone.coolideas.co.za      0.0%     7   20.7  20.1  18.5  20.9   1.1
    c6t-backbone.coolideas.co.za
 6. uoa-cust.coolideas.co.za          0.0%     7  160.2 160.6 160.2 161.4   0.4
 7. 195.66.227.22                     0.0%     7  162.3 161.6 161.3 162.3   0.3
 8. 105.16.11.5                       0.0%     7  181.1 180.6 178.4 181.8   1.1
 9. 105.16.9.29                       0.0%     7  178.2 181.0 178.2 184.0   1.8
10. 105.16.13.33                      0.0%     7  180.5 180.4 178.2 183.3   1.7
11. 105.16.9.157                      0.0%     7  182.2 181.9 178.7 185.2   2.1
12. 105.16.28.10                      0.0%     7  179.8 179.7 177.7 180.6   1.0
13. 105.22.42.58                      0.0%     7  178.4 178.6 177.8 179.8   0.8
14. 192.168.210.49                    0.0%     6  178.3 179.7 178.2 181.8   1.5
15. 155.133.238.163                   0.0%     6  177.6 178.2 177.6 179.8   0.9
But at least no packet loss in game yet.
 
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