Cool Ideas Fibre ISP - Feedback

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Speedtests register fine whether in CPE or Router.
 

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Here is two Trace routes. One to Netflix.com, the other to Fornites amazon server in EU
 

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Anyone else getting poor Twitch performance tonight?

In fact can't even break 2MB/s even with a nvidia driver download which normally caps at 12MB/s. Something up tonight?
 
Last edited:
@PBCool Something up tonight?

7573120236.png


Local is line speed, and earlier today international was also line speed.
Cape Town, Openserve.
 
I was having problems accessing www.absa.co.za earlier (hosted on AWS), then got told by support to change my DNS configuration to point to 8.8.8.8, then it worked, but now it is working on and off. I also cannot access Netflix at all - I just get ERR_TIMED_OUT in Chrome. Not a great first day with Cool Ideas :(

Traceroute to Netflix:
Code: 
$ traceroute www.netflix.com
traceroute: Warning: www.netflix.com has multiple addresses; using 52.18.41.127
traceroute to www.eu-west-1.prodaa.netflix.com (52.18.41.127), 64 hops max, 52 byte packets
 1  router.asus.com (10.0.1.1)  1.812 ms  1.021 ms  0.996 ms
 2  u3d-cust.coolideas.co.za (154.0.0.121)  3.444 ms  3.268 ms  3.447 ms
 3  uya-cust.coolideas.co.za (154.0.4.210)  3.552 ms  3.449 ms  4.535 ms
 4  uuq-cust.coolideas.co.za (154.0.4.82)  3.970 ms  3.652 ms  6.931 ms
 5  196-60-9-105.ixp.joburg (196.60.9.105)  22.652 ms  22.652 ms  22.427 ms
 6  52.93.56.24 (52.93.56.24)  27.664 ms
    52.93.56.56 (52.93.56.56)  25.674 ms  24.590 ms
 7  52.93.56.23 (52.93.56.23)  24.759 ms
    52.93.56.119 (52.93.56.119)  25.043 ms
    52.93.56.69 (52.93.56.69)  24.615 ms
 8  54.239.46.78 (54.239.46.78)  175.913 ms  178.303 ms
    54.239.46.76 (54.239.46.76)  177.745 ms
 9  54.239.46.87 (54.239.46.87)  175.746 ms
    54.239.46.81 (54.239.46.81)  174.691 ms  175.691 ms
10  * * *
11  54.239.44.144 (54.239.44.144)  178.931 ms
    54.239.44.138 (54.239.44.138)  182.442 ms
    54.239.44.148 (54.239.44.148)  181.680 ms
12  * * *
13  52.93.6.138 (52.93.6.138)  177.269 ms
    52.93.6.168 (52.93.6.168)  176.089 ms
    52.93.6.182 (52.93.6.182)  202.919 ms
14  52.93.101.61 (52.93.101.61)  176.691 ms
    52.93.101.25 (52.93.101.25)  176.069 ms
    52.93.101.33 (52.93.101.33)  175.642 ms
15  52.93.101.42 (52.93.101.42)  186.008 ms
    52.93.101.56 (52.93.101.56)  179.754 ms
    52.93.101.8 (52.93.101.8)  183.513 ms
16  52.93.7.71 (52.93.7.71)  175.262 ms
    52.93.7.59 (52.93.7.59)  179.894 ms
    52.93.7.73 (52.93.7.73)  175.109 ms
17  * * *
18  * * *
19  * * *
20  * * *
 
newb5000 said:
I was having problems accessing www.absa.co.za earlier (hosted on AWS), then got told by support to change my DNS configuration to point to 8.8.8.8, then it worked, but now it is working on and off. I also cannot access Netflix at all - I just get ERR_TIMED_OUT in Chrome. Not a great first day with Cool Ideas :(

Traceroute to Netflix:
Code: 
$ traceroute www.netflix.com
traceroute: Warning: www.netflix.com has multiple addresses; using 52.18.41.127
traceroute to www.eu-west-1.prodaa.netflix.com (52.18.41.127), 64 hops max, 52 byte packets
1  router.asus.com (10.0.1.1)  1.812 ms  1.021 ms  0.996 ms
2  u3d-cust.coolideas.co.za (154.0.0.121)  3.444 ms  3.268 ms  3.447 ms
3  uya-cust.coolideas.co.za (154.0.4.210)  3.552 ms  3.449 ms  4.535 ms
4  uuq-cust.coolideas.co.za (154.0.4.82)  3.970 ms  3.652 ms  6.931 ms
5  196-60-9-105.ixp.joburg (196.60.9.105)  22.652 ms  22.652 ms  22.427 ms
6  52.93.56.24 (52.93.56.24)  27.664 ms
    52.93.56.56 (52.93.56.56)  25.674 ms  24.590 ms
7  52.93.56.23 (52.93.56.23)  24.759 ms
    52.93.56.119 (52.93.56.119)  25.043 ms
    52.93.56.69 (52.93.56.69)  24.615 ms
8  54.239.46.78 (54.239.46.78)  175.913 ms  178.303 ms
    54.239.46.76 (54.239.46.76)  177.745 ms
9  54.239.46.87 (54.239.46.87)  175.746 ms
    54.239.46.81 (54.239.46.81)  174.691 ms  175.691 ms
10  * * *
11  54.239.44.144 (54.239.44.144)  178.931 ms
    54.239.44.138 (54.239.44.138)  182.442 ms
    54.239.44.148 (54.239.44.148)  181.680 ms
12  * * *
13  52.93.6.138 (52.93.6.138)  177.269 ms
    52.93.6.168 (52.93.6.168)  176.089 ms
    52.93.6.182 (52.93.6.182)  202.919 ms
14  52.93.101.61 (52.93.101.61)  176.691 ms
    52.93.101.25 (52.93.101.25)  176.069 ms
    52.93.101.33 (52.93.101.33)  175.642 ms
15  52.93.101.42 (52.93.101.42)  186.008 ms
    52.93.101.56 (52.93.101.56)  179.754 ms
    52.93.101.8 (52.93.101.8)  183.513 ms
16  52.93.7.71 (52.93.7.71)  175.262 ms
    52.93.7.59 (52.93.7.59)  179.894 ms
    52.93.7.73 (52.93.7.73)  175.109 ms
17  * * *
18  * * *
19  * * *
20  * * *
Click to expand...

Can you PM me your IP?
 
Yeah, it's not just international, local speeds latency is terrible as well:

7573209773.png
 
Glad to see it's not just me. Everything is normal when testing other isp accounts so what ever is happening in Cape Town is on CI.
 
Phinix said:
Glad to see it's not just me. Everything is normal when testing other isp accounts so what ever is happening in Cape Town is on CI.
Click to expand...

We are seeing something weird with the IPC in Cape Town, it's been logged and Openserve are investigating.
 
Was looking for a news update on the CISP site but knew if something happened it would be reported here. Also on OpenServe, also noticing heavily reduced speeds. Going to have an early night and check back in the morning.

Have a good one PBCool.
 
My current speed to London on CISP with Frogfoot, with some other streaming also going on in the house...

So definitely an Openserve and Octotel issue lately.

58350ebeb9f345cafb6d3bfec3bc0326.png
 
Just to update, everything looking peachy as of this morning again!
 
It turns out that my Netflix, Speedtest and ABSA access issues were due to my router. After having received the Cool Ideas router today, access to those sites works (i.e. they do not time out). I cannot understand why that is, as both routers have exactly the same WAN settings. My current router is an RT-AC87U which wasn't cheap! I am going to try to diagnose this over the weekend but for now I am using the Cool Ideas router as a modem until I figure this out.
 
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