Cool Ideas Fibre ISP - Feedback

[PBCool]

Was there an internation issue just now? Could barely do screen share with MS Teams. Internation downloads was also struggling at 300Kb/s.
All of a sudden it's back to normal again.

No known issues from our side.

 

[PBCool]

If I choose Cool Ideas as ISP, how long does it take to have the fibre installed/activated/router delivered in a apartment complex where the fibre lines is pre-installed in each unit? Actually, I am not the sure if the fibre has been taken to each unit, but there is a duct at least, not too sure of the logistics. But it should just be hauling of the fibre worst case.

Which fibre provider? Timelines mostly depend on their workload.

 

[mrichard]

Which fibre provider? Timelines mostly depend on their workload.

Frogfoot

 

[PBCool]

Frogfoot

Usually a couple weeks.

 

[Senshi]

Not happy with the current sales service I'm getting to be honest.

I've sent PBCool a PM asking about my line upgrade, to which I've got no feedback just yet.

COOL-20180822-137376

Got an email saying my service has been upgraded to 200/200, however it clearly has not.

 

[Niner]

How do you upgrade you line speed? What's the process?

 

[PBCool]

Not happy with the current sales service I'm getting to be honest.

I've sent PBCool a PM asking about my line upgrade, to which I've got no feedback just yet.

COOL-20180822-137376

Got an email saying my service has been upgraded to 200/200, however it clearly has not.

Hi there, as mentioned in the PM I've escalated. Has anyone been in touch as yet?

 

[PBCool]

How do you upgrade you line speed? What's the process?

Depends on the fibre provider.

 

[Niner]

Depends on the fibre provider.

Thanks, I'm with Vumatel. I'm considering upgrading from 100/100 to 200/20.

 

[f2wohf]

CPE installed!

 

[SpiderGear]

CPE installed!

And? Does it work?

 

[f2wohf]

And? Does it work?

Flashing light for now, it should work at the latest tomorrow but I won’t be able to check as I’m traveling.

 

[PBCool]

Thanks, I'm with Vumatel. I'm considering upgrading from 100/100 to 200/20.

Aerial or Trenched?

 

[DrJohnZoidberg]

I my ISP

 

[Niner]

Aerial or Trenched?

Trenched.

 

[Senshi]

Hi there, as mentioned in the PM I've escalated. Has anyone been in touch as yet?

Hi,

Nope, only an update on the ticket saying my link has been upgraded but I'm still on 20/2.

I had to call in now and Keegan who helped me confirmed the upgrade has been done and should take place tonight at midnight.

I'll wait and see.

 

[PBCool]

Hi,

Nope, only an update on the ticket saying my link has been upgraded but I'm still on 20/2.

I had to call in now and Keegan who helped me confirmed the upgrade has been done and should take place tonight at midnight.

I'll wait and see.

I see your ticket was updated at 12:07 today after you messaged me, the line was upgraded and now so is your account so please reconnect and test.

 

[PBCool]

Trenched.

Then it's a case of logging into https://shop.vumatel.co.za and ordering your new package, make sure you don't cancel your old. You also need to make sure you have a gigabit router etc for the service to work as it should .

 

[conman77]

@PBCool Any reason origin downloads very slow? 1MB/s- 3MBs on a 200/200 vumatel Arial, its been like this for a while now?

 

[SeaSickMama]

@PBCool Any reason origin downloads very slow? 1MB/s- 3MBs on a 200/200 vumatel Arial, its been like this for a while now?

Yeah they probably getting rekt with everyone trying to download BFV