Cool Ideas Fibre ISP - Feedback

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@PBCool I just replied to this ticket, but can you perhaps look into it or put a priority on it?
Getting one reply a day or non at all over a weekend is not a good outlook for trying to get things solved.

#COOL-20180829-139987
 
Phinix said:
@PBCool I just replied to this ticket, but can you perhaps look into it or put a priority on it?
Getting one reply a day or non at all over a weekend is not a good outlook for trying to get things solved.

#COOL-20180829-139987
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Sure on it.
 
PBCool said:
Then it's a case of logging into https://shop.vumatel.co.za and ordering your new package, make sure you don't cancel your old. You also need to make sure you have a gigabit router etc for the service to work as it should :).
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Thank you very much - I somehow thought I could do it from your side. Excellent service, keep up the good work and I'll keep on telling everyone how happy I am with Cool ideas!
 
CPE box all good and ready since last week. PON light solid green. Got my own dual band fibre-ready router. Still waiting for account to be "activated", though. And here I thought this was the easy part wrt getting fibre internet. ;p
 
Vernon said:
CPE box all good and ready since last week. PON light solid green. Got my own dual band fibre-ready router. Still waiting for account to be "activated", though. And here I thought this was the easy part wrt getting fibre internet. ;p
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Do you have a ticket number for me to look into? Usually this means the line hasn't been handed to us as yet.
 
PBCool said:
Do you have a ticket number for me to look into? Usually this means the line hasn't been handed to us as yet.
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Last I've heard now is that I finally should be receiving the PPPoE details before 5pm. So hopefully that turns out to be the case.
 
PBCool said:
Cool.
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So now I received a call from one of your agents asking me to register on Cool Ideas so they can send me a router.
I explained I am already registered and have an account with you guys. How can they not see that. lol

In any case, kindly check out for me ticket no: -20180903-141675

Thanks.
 
Have to commend @PBCool and the CISP team.

I ordered my 100/50mb line via them last week Tuesday and it was installed Friday last week. Had an issue with my line only running 40/50mb on download but when troubleshooting on my side with a different router it ran full tilt. My old router was anyway on the fritz, and ordered a new one already.

Throughout the process CISP agents phoned me on various occasions and spoke with me in my native tongue (Afrikaans) which really surprised me and also told me what they're doing from their side.

Overall I'm more than satisfied with my choice of service provider, well done Cool Ideas, keep up the good work!:cool:
 
Vernon said:
So now I received a call from one of your agents asking me to register on Cool Ideas so they can send me a router.
I explained I am already registered and have an account with you guys. How can they not see that. lol

In any case, kindly check out for me ticket no: -20180903-141675

Thanks.
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I see your details were issued in this ticket?
 
StoneCold said:
Have to commend @PBCool and the CISP team.

I ordered my 100/50mb line via them last week Tuesday and it was installed Friday last week. Had an issue with my line only running 40/50mb on download but when troubleshooting on my side with a different router it ran full tilt. My old router was anyway on the fritz, and ordered a new one already.

Throughout the process CISP agents phoned me on various occasions and spoke with me in my native tongue (Afrikaans) which really surprised me and also told me what they're doing from their side.

Overall I'm more than satisfied with my choice of service provider, well done Cool Ideas, keep up the good work!:cool:
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Thanks, glad you're sorted.
 
I just got the keys to my newly built apartment. There is a frogfoot box with the yellow wires already installed.
Will it be best to sign up through the frogfoot website or via the cool ideas website?
And how long does activation take when the line is already installed and only has to be activated?
 
mrichard said:
I just got the keys to my newly built apartment. There is a frogfoot box with the yellow wires already installed.
Will it be best to sign up through the frogfoot website or via the cool ideas website?
And how long does activation take when the line is already installed and only has to be activated?
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First through us, lead time is unfortunately the same from the provider (a week or two) but this is usually a worst case scenario.
 
@PBCool : Can you have a look at ticket #COOL-20180711-122832 ? I am still having below par international tcp speeds.
 
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