Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
zappyza said:
I had a credit due for the few days that I did not have Internet access when I first got cabled up - I was fully credited for those days - when it comes to billing and its not your fault - Cool Ideas will sort you out.
Have you perhaps tried calling them? That usually solves most of the problems.
Click to expand...

Ja it's weird - i guess i can prob call - but "usually" they are pretty quick to respond to tickets ( there's always someone to acknowledge at least ) , but today they have been dead quiet. I guess i'm just impatient.

It's not super urgent, so i'll hang in there till someone comes back to me.

Cheers !
 
PBCool said:
Sure will do but it can only be a line or IPC fault. So needs to be logged with OS.
Click to expand...

Then lets get it logged with OS. I had my line check by OS and at least from the exchange to my ONT everything is fine.

So if you know the problem is with OS then why do I not get any reply to my ticket stating as such. Instead I am left assuming you guys don't care because no one updates tickets or says "Hey, we are looking into it.".
 
ginggs said:
@PBCool : I've just received an email:


I haven't cancelled my service, and I don't intend to. What do I need to do to prevent being cut off?
Click to expand...
I called Vumatel, who confirmed the work order came from Cool Ideas this morning. I then logged a ticket with Cool Ideas, but after 3 hours without response, I was starting to get anxious about being cut off over the weekend, so called Cool Ideas and eventually managed to get the cancellation aborted. Apparently there was a mix up with another Cool Ideas customer.
 
EveDawg said:
Unfortunately most of us only come here with our problems. After initial problems with Vuma and the CPE that was sorted with the help of PBCool I have not had a single problem that was not on my side. Low latency and very good down and upload speeds internationally. Go Cool Ideas!
Click to expand...

I agree, this thread looks negative but it is actually very positive if that makes sense? Show me any other ISP that is as involved with customers on a forum than CISP?
 
@PBCool: I am still having issues with under performance on international TCP speeds. My ticket was opened 11 July. This is now nearly 3 months. Can we please get this fixed asap?Its starting to get more then just an inconvenience.

I am suppose to get close to line speed with speed tests but max to European servers is about 30 and steam downloads is only 10. This is on a 100mbps frogfoot line.

Local speeds are fine and latency is fine.

Been tested with my own router and the cisp router, different devices,ect...
 
stefan9 said:
@PBCool: I am still having issues with under performance on international TCP speeds. My ticket was opened 11 July. This is now nearly 3 months. Can we please get this fixed asap?Its starting to get more then just an inconvenience.

I am suppose to get close to line speed with speed tests but max to European servers is about 30 and steam downloads is only 10. This is on a 100mbps frogfoot line.

Local speeds are fine and latency is fine.

Been tested with my own router and the cisp router, different devices,ect...
Click to expand...
Sorry for the delay I will escalate again for you.
 
ginggs said:
I called Vumatel, who confirmed the work order came from Cool Ideas this morning. I then logged a ticket with Cool Ideas, but after 3 hours without response, I was starting to get anxious about being cut off over the weekend, so called Cool Ideas and eventually managed to get the cancellation aborted. Apparently there was a mix up with another Cool Ideas customer.
Click to expand...
Cool feel free to escalate via me if the normal channels aren't working.
 
Phinix said:
Then lets get it logged with OS. I had my line check by OS and at least from the exchange to my ONT everything is fine.

So if you know the problem is with OS then why do I not get any reply to my ticket stating as such. Instead I am left assuming you guys don't care because no one updates tickets or says "Hey, we are looking into it.".
Click to expand...
We would need to go through the regular troubleshooting first obviously, this then gets escalated to OS. I will follow up on the ticket for you.
 
PBCool said:
Unfortunately it's the nature of the forum, and we are on over 20 networks now. So often seems like only negative and no positive. Don't let it distract from the fact that we provide a great service.
Click to expand...

Okay have decided to use Cool Ideas when our Vuma Fibre goes live soon, one thing that does vote well for Cool Ideas is having PBCool on the forum and answering posts on Sunday. Big up for that kind of service.
 
@PBCool literally answers my Twitter DM's like they are whatsapp messages xD Best Service ever!
 
Please can someone assist me with cool ideas? I moved house literally in same complex but to another unit. Have been mailing back and forth for weeks including to Paul and now I'm in the new place and no connection. I called in earlier but rheynneeded me to get into the router no idea what that would help. I could not as i dodnt have my pc or laptop. Now you try call and they are closed. Seriously? And I have almost zero cell signal
 
marine1 said:
Please can someone assist me with cool ideas? I moved house literally in same complex but to another unit. Have been mailing back and forth for weeks including to Paul and now I'm in the new place and no connection. I called in earlier but rheynneeded me to get into the router no idea what that would help. I could not as i dodnt have my pc or laptop. Now you try call and they are closed. Seriously? And I have almost zero cell signal
Click to expand...
They would need to confirm that your router wasn't reset etc. PM me your account name and I'll confirm its still active. Who is the fibre line provider?
 
marine1 said:
Metrofiber but I mean I put this request in weeks ago. Not happy as I don't have cell signal
I also spoke to cool ideas last week confirming this also copied Paul in mail
Click to expand...
Unfortunately if the fibre line hasn't been provisioned or is down we would need to escalate with MFN. The line was applied for when you indicated the move, they also don't do provisions on weekends. So we can only get feedback tomorrow.
 
Radioboy said:
COOL-20180926-150573
Click to expand...

The random drops are still happening. Line just went down again. No indication on the router that the connection is down.

Edit: router now indicating no service.
 
Last edited:
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X