Cool Ideas Fibre ISP - Feedback

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Radioboy said:
The random drops are still happening. Line just went down again. No indication on the router that the connection is down.

Edit: router now indicating no service.
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Checked with the neighbours. They are running SADV / Rocketnet and they are online.
 
Radioboy said:
Sorry, SADV.

Strangly, I can't log into the router either.
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Which router is it? Have you done a firmware update as yet? Traffic levels on SADV are fine so probably limited to your line or router.
 
PBCool said:
Which router is it? Have you done a firmware update as yet? Traffic levels on SADV are fine so probably limited to your line or router.
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Still down.

Where do I start trying to figure this out? This started after I moved to CISP and installed your router.
 
Radioboy said:
Still down.

Where do I start trying to figure this out? This started after I moved to CISP and installed your router.
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Sounds like it could be router related, which router is it?
 
marine1 said:
@PBCool Please can u remember to find out what's happening been on phone waiting for help for 22 minutes and nobody is helping
Really terrible service
Thanks
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I have already escalated as mentioned, is that hold time for the connect department?
 
So now they tell me that they did a new order instead of change of address. Will take min24 hours. So now no cellphine coverage and no internet. Absolutely blood shocking. I shouldbhavr known kasrbweek when some junior tech called me and didn't know what the hell was going on
And yea I'm pissed off have to go down road to make calls and do work
 
Guys seriously some free advice part our your useless customer service. I don't know what's happened to your company but I have never been screwed around so much.
Now another 20 minutes waiting online for someone to answer
 
I have a question for the fibre experts on here. SADV is busy splicing the fibre in our complex and the network should go live in about a month I guess. If I have a firewall capable of establishing a pppoe connection, do you still need a router to connect to the fibre network? From what I can tell, I should be able to plug the network cable straight into the firewall (PFsense) and let that do the pppoe connection with my cool ideas account details, or is there something I am missing?
 
marine1 said:
So now they tell me that they did a new order instead of change of address. Will take min24 hours. So now no cellphine coverage and no internet. Absolutely blood shocking. I shouldbhavr known kasrbweek when some junior tech called me and didn't know what the hell was going on
And yea I'm pissed off have to go down road to make calls and do work
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MFN apparently implemented a change of address function after the fact we cancelled and re-applied, this is something they implemented without any notice. I am escalating as much as I can to get it sorted out for you.
 
So I called Cool Ideas now - apparently for us impatient customers that loves to reply to our own tickets , as soon as you write a reply to your ticket, it goes to the top of the list as one of the "newest" tickets. They apparently only deal with them oldest to newest, and so my ticket keeps getting bumped to the top and not dealt with.

I asked the representative how we are supposed to know this as customers.

They must mention this somewhere on their ticket logging system so we know.

Hopefully someone learn from this.

Cheers
 
Fjorko said:
So I called Cool Ideas now - apparently for us impatient customers that loves to reply to our own tickets , as soon as you write a reply to your ticket, it goes to the top of the list as one of the "newest" tickets. They apparently only deal with them oldest to newest, and so my ticket keeps getting bumped to the top and not dealt with.

I asked the representative how we are supposed to know this as customers.

They must mention this somewhere on their ticket logging system so we know.

Hopefully someone learn from this.

Cheers
Click to expand...
that's just great
 
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