Cool Ideas Fibre ISP - Feedback

[Fjorko]

For those complaint do a Speedtest on this site and post it please

http://speedtest.googlefiber.net/

The test should route to Atlanta

 

[jgoosen206]

Cool Ideas 100/50 Openserve



Afrihost 200/100 Openserve

 

[moms]

For those complaint do a Speedtest on this site and post it please

http://speedtest.googlefiber.net/

The test should route to Atlanta

this is on a 10mb openserve fiber package cool ideas

 

[Seeyou]

Seeing a whole lot of pretty useless speed tests, not much of any official response.

 

[sand_man]

No idea, it hasn’t always been this way at all, but if my line stays exactly as it has been for the last week, I’ll never complain about it again.

You lucky, almost a month since I logged a ticket and absolutely nothing has changed on my line re packet loss!!

 

[ryanrich]

For those complaint do a Speedtest on this site and post it please

http://speedtest.googlefiber.net/

The test should route to Atlanta

Can't say I'm really complaining as all of my streaming is always perfect. Last night I had a 4K Netflix stream, 2x 1080 YouTube streams and a 1080p Twitch stream going without any issues.

For some reason my SpeedTest downloads are just slow, single threaded in general...

100/100 on Frogfoot. My poor performance to Europe seems to be last mile related as I don't experience the same to the US.

 

[8tpg88]

You lucky, almost a month since I logged a ticket and absolutely nothing has changed on my line re packet loss!!

View attachment 579278

Yeah I’m pretty sick of doing tests that don’t tell me anything. An isp can just prioritize speed test and everything can look fine. I haven’t had any feedback to my cisp ticket or any feedback to the iperf test that I sent pbcool a week ago however as long as the things I use work then I don’t even run tests. Rd is working great as of last night( who knows about tonight) , PS4 playing great, browsing is fine . I’ll start moaning again if it stops working again. It’s been fine for a week.

 

[jgoosen206]

iperf3.exe -R -u -b 160M -p 17001 -c queen.cisp.co.za

You lucky, almost a month since I logged a ticket and absolutely nothing has changed on my line re packet loss!!

View attachment 579278

Same network Windows vs Centos

Only see massive packet los with Windows.

Windows


Centos

 

[StoneCold]

Openserve 100/50 line:




Iperf3 test (doesn't look good, perhaps just a windows error or windows OS related):

Can stream Twitch in 1080p right now without any issues. But come 19:30 / 20:00 chances are good it will be completely unwatchable in 1080p. Will report back. If it happens again tonight, then it's time I log a ticket and see if something can be done.

 

[PBCool]

You lucky, almost a month since I logged a ticket and absolutely nothing has changed on my line re packet loss!!

View attachment 579278

We are making some progress, unfortunately the usual response applies that levels are fine etc. But have escalated and AEx and Vumatel are trying to investigate further. I suspect an ONT replacement is next.

 

[PBCool]

Same network Windows vs Centos

Only see massive packet los with Windows.

Windows
View attachment 579316

Centos
View attachment 579320

Do you have a 200Mbps service?

 

[sand_man]

We are making some progress, unfortunately the usual response applies that levels are fine etc. But have escalated and AEx and Vumatel are trying to investigate further. I suspect an ONT replacement is next.

Just got this from support... What trace routes am I required to run?!! @PBCool

 

[jannier]

For those complaint do a Speedtest on this site and post it please

http://speedtest.googlefiber.net/

The test should route to Atlanta

200/200 Vuma Trenched

 

[jgoosen206]

Do you have a 200Mbps service?

Tests are on 100Mbps openserve

 

[jannier]

Windows 10 v1803

Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 155.93.251.149 port 63995 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 19.3 MBytes 162 Mbits/sec 0.095 ms 69/2534 (2.7%)
[ 4] 1.00-2.00 sec 18.9 MBytes 159 Mbits/sec 0.055 ms 19/2440 (0.78%)
[ 4] 2.00-3.00 sec 19.1 MBytes 160 Mbits/sec 0.086 ms 3/2443 (0.12%)
[ 4] 3.00-4.00 sec 19.1 MBytes 160 Mbits/sec 0.076 ms 0/2441 (0%)
[ 4] 4.00-5.00 sec 19.0 MBytes 159 Mbits/sec 0.074 ms 11/2442 (0.45%)
[ 4] 5.00-6.00 sec 19.1 MBytes 160 Mbits/sec 0.088 ms 0/2442 (0%)
[ 4] 6.00-7.00 sec 19.1 MBytes 160 Mbits/sec 0.061 ms 0/2441 (0%)
[ 4] 7.00-8.00 sec 18.9 MBytes 159 Mbits/sec 0.153 ms 15/2440 (0.61%)
[ 4] 8.00-9.00 sec 18.9 MBytes 159 Mbits/sec 0.061 ms 18/2442 (0.74%)
[ 4] 9.00-10.00 sec 18.8 MBytes 158 Mbits/sec 0.079 ms 29/2441 (1.2%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 194 MBytes 163 Mbits/sec 0.062 ms 165/24858 (0.66%)
[ 4] Sent 24858 datagrams

iperf Done.

200/200 Vuma trenched

 

[SeaSickMama]

so far everyone speeds to the USA for the google fibre seem to be rather good. Just see what they show tonight. Im seeing similar if not better upload to most.

 

[PBCool]

Just got this from support... What trace routes am I required to run?!! @PBCool

View attachment 579366

A trace to lnms.cisp.co.za and iperf.cisp.co.za same servers. For some reason Vumatel think it's routing related.

 

[PBCool]

Tests are on 100Mbps openserve

Then you need to set to 80M not 160M

 

[stefan9]

@PBCool How far are we from resolving my frogfoot international issue? Been going since July. So really want this resolved in 2018....

 

[sand_man]

A trace to lnms.cisp.co.za and iperf.cisp.co.za same servers. For some reason Vumatel think it's routing related.

Done and sent. They look perfectly normal to me.... @PBCool

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| ARCHER_D9 - 0 | 115 | 115 | 0 | 0 | 0 | 0 |
| 154.0.0.113 - 0 | 115 | 115 | 0 | 0 | 2 | 0 |
| 154.0.4.194 - 0 | 115 | 115 | 0 | 0 | 2 | 1 |
| 154.0.1.17 - 0 | 115 | 115 | 0 | 0 | 22 | 0 |
| 154.0.5.151 - 0 | 115 | 115 | 1 | 1 | 22 | 1 |
| 154.0.5.198 - 0 | 115 | 115 | 157 | 157 | 166 | 158 |
| v1000.core1.lon3.he.net - 1 | 111 | 110 | 157 | 158 | 179 | 158 |
| 100ge14-1.core1.lon2.he.net - 0 | 115 | 115 | 158 | 158 | 182 | 158 |
| 100ge7-1.core1.fra1.he.net - 0 | 115 | 115 | 169 | 173 | 645 | 170 |
| gw1.fra1.de.linode.com - 0 | 115 | 115 | 170 | 170 | 205 | 170 |
| 139.162.129.11 - 0 | 115 | 115 | 170 | 170 | 180 | 170 |
| li1673-197.members.linode.com - 0 | 115 | 115 | 170 | 170 | 188 | 170 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| ARCHER_D9 - 0 | 115 | 115 | 0 | 0 | 1 | 0 |
| 154.0.0.113 - 0 | 115 | 115 | 0 | 0 | 2 | 1 |
| 154.0.4.194 - 0 | 115 | 115 | 0 | 0 | 2 | 1 |
| 154.0.1.17 - 0 | 115 | 115 | 0 | 0 | 4 | 1 |
| 154.0.2.118 - 1 | 111 | 110 | 0 | 0 | 6 | 1 |
| 154.0.1.254 - 0 | 115 | 115 | 0 | 1 | 6 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider