Cool Ideas Fibre ISP - Feedback

PBCool · Sep 17, 2017

lexor said:
Vumatel installed today and after a 30 second call to Cool Ideas I was online.

100/10 - so far VERY happy

Glad to hear it

.

Mike Hoxbig · Sep 17, 2017

Nick_K said:
Having a strange issue playing The Division. There is a group of four of us who play, three on Cool Ideas through Vumatel and one on Telkom DSL. For the past three days all of those on Cool Ideas have been having disconnects every thirty minutes or so and when it happens it happens to everybody at the same time. Geographically we are spread out over around 30KM (Johannesburg area).

The guy on DSL has no disconnects whatsoever.

Anybody else having anything like this on Cool Ideas?

Had this last night as well, on Xbox. Lots of disconnects followed by the Delta error. Eventually had enough and went to bed...

PBCool · Sep 17, 2017

Mike Hoxbig said:
Had this last night as well, on Xbox. Lots of disconnects followed by the Delta error. Eventually had enough and went to bed...

We made a change today so give it another go.

SandMan · Sep 17, 2017

I'm experiencing slow network down here in CPT today.

Code:

Tracing route to cisp.co.za [154.0.13.95]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  billion.mydomain.local [192.168.77.254]
  2     *        *        *     Request timed out.
  3     3 ms     2 ms     2 ms  192.168.11.6
  4   105 ms   116 ms   131 ms  154.0.1.142
  5   206 ms   151 ms   129 ms  154.0.2.37
  6   167 ms   164 ms   148 ms  154.0.1.65
  7   165 ms   197 ms   227 ms  154.0.2.162
  8    25 ms    24 ms    23 ms  154.0.13.95

Trace complete.

MTR:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                  billion.mydomain.local -    0 |   65 |   65 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   13 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.11.6 -    0 |   65 |   65 |    1 |    2 |    4 |    3 |
|                             154.0.1.142 -   17 |   41 |   35 |   21 |   58 |  134 |   32 |
|                              154.0.2.37 -    0 |   65 |   65 |   22 |   58 |  117 |   23 |
|                              154.0.1.65 -    0 |   65 |   65 |   24 |   60 |  120 |   27 |
|                             154.0.2.162 -    0 |   65 |   65 |   22 |   58 |  118 |   25 |
|                             154.0.13.95 -    0 |   65 |   65 |   22 |   43 |  104 |   39 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

PBCool · Sep 17, 2017

SandMan said:

I'm experiencing slow network down here in CPT today.

Code:

Tracing route to cisp.co.za [154.0.13.95]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  billion.mydomain.local [192.168.77.254]
  2     *        *        *     Request timed out.
  3     3 ms     2 ms     2 ms  192.168.11.6
  4   105 ms   116 ms   131 ms  154.0.1.142
  5   206 ms   151 ms   129 ms  154.0.2.37
  6   167 ms   164 ms   148 ms  154.0.1.65
  7   165 ms   197 ms   227 ms  154.0.2.162
  8    25 ms    24 ms    23 ms  154.0.13.95

Trace complete.

MTR:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                  billion.mydomain.local -    0 |   65 |   65 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   13 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.11.6 -    0 |   65 |   65 |    1 |    2 |    4 |    3 |
|                             154.0.1.142 -   17 |   41 |   35 |   21 |   58 |  134 |   32 |
|                              154.0.2.37 -    0 |   65 |   65 |   22 |   58 |  117 |   23 |
|                              154.0.1.65 -    0 |   65 |   65 |   24 |   60 |  120 |   27 |
|                             154.0.2.162 -    0 |   65 |   65 |   22 |   58 |  118 |   25 |
|                             154.0.13.95 -    0 |   65 |   65 |   22 |   43 |  104 |   39 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Yeah we're seeing this on the OS network, they are investigating.

Loppas · Sep 17, 2017

Why does the pubg menu load so damn slowly. It runs between 20-50kb\s.

PBCool · Sep 17, 2017

Loppas said:
Why does the pubg menu load so damn slowly. It runs between 20-50kb\s.

What is the pubg menu

.

Loppas · Sep 17, 2017

PBCool said:
What is the pubg menu .

haha. Player unknowns battle grounds.

ajan · Sep 17, 2017

PBCool said:
What is the pubg menu .

He is talking about the game. https://www.playbattlegrounds.com/main.pu

Loppas, they run on AWS servers, you could test your latency to the servers. Other than that, it's most likely player overload on their servers which occurs almost every day.

Here's a list of AWS IPs to test http://ec2-reachability.amazonaws.com/

Loppas · Sep 17, 2017

ajan said:
He is talking about the game. https://www.playbattlegrounds.com/main.pu

Loppas, they run on AWS servers, you could test your latency to the servers. Other than that, it's most likely player overload on their servers which occurs almost every day.

Here's a list of AWS IPs to test http://ec2-reachability.amazonaws.com/

Oh ok. Its just the menu has never run so slow before for me but whatever. Thanks for the list of ips!

John Tempus · Sep 17, 2017

Loppas said:
Oh ok. Its just the menu has never run so slow before for me but whatever. Thanks for the list of ips!

Massive issues on all pubg today, its not ISP specific, even american/european friends get the multiple refresh on main prelogin screen.

Just another average day of pubg server issues.

Enzo Matrix · Sep 18, 2017

I still have very slow international.

Local speedtest is 80mb - 80mb/s

International is 10mb/s

PBCool · Sep 18, 2017

rakabos3 said:
I still have very slow international.

Local speedtest is 80mb - 80mb/s

International is 10mb/s

Hi rakabos, as mentioned please log it as potential packetloss on the PON network.

Enzo Matrix · Sep 18, 2017

PBCool said:
Hi rakabos, as mentioned please log it as potential packetloss on the PON network.

Something just changed. From crawling torrents, it has rocketed back up to normal speed in the last 5min and i didnt change anything?

ajan · Sep 18, 2017

rakabos3 said:
Something just changed. From crawling torrents, it has rocketed back up to normal speed in the last 5min and i didnt change anything?

Which city you in and network? If Cape Town probably network changes by openserve that were scheduled for today.

Enzo Matrix · Sep 18, 2017

ajan said:
Which city you in and network? If Cape Town probably network changes by openserve that were scheduled for today.

JHB - Vumatel/Fibrehoods

PBCool · Sep 18, 2017

rakabos3 said:
Something just changed. From crawling torrents, it has rocketed back up to normal speed in the last 5min and i didnt change anything?

Vumatel could have made a change on their network, we haven't made any changes either. But glad to hear it.

BadBoyGP · Sep 18, 2017

Hi.
Cool ideas ordered.
Sent mesg for site survey...
How long does it take now?

PBCool · Sep 18, 2017

BadBoyGP said:
Hi.
Cool ideas ordered.
Sent mesg for site survey...
How long does it take now?

Depends on the operator and their backlog of installations. They will give you a call and schedule an installation date.

Morte · Sep 18, 2017

Myself and various other residents in the Eversdal area have been experiencing issues over the weekend which still persists.
On international sites, some content is slow to load (40-200kbps). I have experienced this with Imgur particularly. Netflix sometimes struggles to not buffer or display in HD. This is on a 100mb line.

When I do speedtests to EU and USA my speed is 100%.
Are you experiencing any issues, this is getting very annoying.

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