Cool Ideas Fibre ISP - Feedback

[PBCool]

What is the correct MTU size to set my router to on the aerial network?

Just auto, it will nominate or be given the correct MTU.

 

[PBCool]

Any feedback on what the issue is or when it will be resolved?

Packet loss on their network is the issue, we have escalated to management as its affecting most subscribers.

 

[PBCool]

Dear PBCool

I am also on Vuma Aerial/Fibrehoods 200/200 and I am also experiencing poor IPTV streaming since the weekend. If I change to an Openserve fibre line I experience no issues.

Any of you guys having the issue have a linux box at home we can get access to?

 

[mystic007]

Any of you guys having the issue have a linux box at home we can get access to?

I do

 

[PBCool]

I do

Great can you PM details?

 

[mystic007]

I have sent you a PM

 

[rph72]

Yeah we are seeing some erratic performance on the aerial network, we have engaged with Vumatel regarding it. There is a scheduled change in the next few days I believe.

Didn't know there would be differences between trenched and aerial networks except for the obvious. What are these differences and why? Vumatel is planning aerial deployment in my area, Goodwood.

 

[PBCool]

Didn't know there would be differences between trenched and aerial networks except for the obvious. What are these differences and why? Vumatel is planning aerial deployment in my area, Goodwood.

One is Aerial which works on a PON and layer2 handoff, the other is active ethernet which is layer3 handoff

 

[rph72]

One is Aerial which works on a PON and layer2 handoff, the other is active ethernet which is layer3 handoff

So, the trenched network is better?

 

[PBCool]

So, the trenched network is better?

Trenched is expensive and slow to deploy, cheap to maintain. Aerial cheap and fast to deploy, expensive to maintain. Difficulty on a PON string for instance is to troubleshoot with splitters OLTs and ONTs makes it complex. With active it's simple.

 

[rph72]

Trenched is expensive and slow to deploy, cheap to maintain. Aerial cheap and fast to deploy, expensive to maintain. Difficulty on a PON string for instance is to troubleshoot with splitters OLTs and ONTs makes it complex. With active it's simple.

Ok, thanks.

 

[Morte]

Nothing we're aware of, if you have multiple people please log a ticket with all of their details so we can take it up with the fibre provider.

Also is your Netflix device is cabled into the router? Have you tested imgur from multiple devices?

This is on COOL-20170918-37721.

I will do the tracert tonight. It seems to be intermittent since I did not experience issues yesterday evening when I was testing it a bit more.

Various people are still complaining in our neighbourhood. They have taken it up with their respective ISPs I believe.

My Netflix connections run over seperate Ubiquity Unify APs and I have not seems a buffering circle (or Non-HD) in months. It coincides perfectly with when my (and other people) started moaning about this.

I have tested imgur from multiple devices, yes. This is definitely intermittent so I am not sure how easy it will be to troubleshoot from my side.

 

[Hellhound]

Hi Cool Ideas

Just signed up for 100/100 with you guys and local is great actually. DBN traffic here is 103/104 to JHB however speed tests to London is around 85(which is fine really)/20(which is odd) so I just want to know what I can realistically expect from my 100/100 package internationally? I was hoping closer to 85/85 really.

Regards
Hellhound

 

[PBCool]

This is on COOL-20170918-37721.

I will do the tracert tonight. It seems to be intermittent since I did not experience issues yesterday evening when I was testing it a bit more.

Various people are still complaining in our neighbourhood. They have taken it up with their respective ISPs I believe.

My Netflix connections run over seperate Ubiquity Unify APs and I have not seems a buffering circle (or Non-HD) in months. It coincides perfectly with when my (and other people) started moaning about this.

I have tested imgur from multiple devices, yes. This is definitely intermittent so I am not sure how easy it will be to troubleshoot from my side.

And it's local Netflix you are talking about?

 

[PBCool]

Hi Cool Ideas

Just signed up for 100/100 with you guys and local is great actually. DBN traffic here is 103/104 to JHB however speed tests to London is around 85(which is fine really)/20(which is odd) so I just want to know what I can realistically expect from my 100/100 package internationally? I was hoping closer to 85/85 really.

Regards
Hellhound

Hi,

On a speedtest your upload isn't scaling correctly as the server "pulling" the traffic doesn't scale its TCP window the same way as your PC scales its. You would still realistically get the same result on upload to other services overseas.

 

[Morte]

And it's local Netflix you are talking about?

Yes, my family members are moaning about slow loading facebook feeds intermittently as well. This is on wired connections.

 

[PBCool]

Yes, my family members are moaning about slow loading facebook feeds intermittently as well. This is on wired connections.

Yeah something wrong there then, we have a Netflix pop on our network.

 

[milomak]

what can i do to improve streaming speeds from places like uktvnow?

 

[PBCool]

what can i do to improve streaming speeds from places like uktvnow?

Depends on multiple factors, what device are you streaming to? What OS does it run etc. Make sure everything is cabled.

 

[milomak]

Depends on multiple factors, what device are you streaming to? What OS does it run etc. Make sure everything is cabled.

samsung galaxy tab (sm-p555) almost sitting next to the router. running android 6.0.1
uktvnow watching sky sports

for a 100/100 line it hasn't been a great experience

edit - earlier i tried to stream from pc running debian sid on kodi (hdmania) also sky sports.it was also buffer buffer buffer.