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Can you post some traces for me? And which fibre network?
Trace to where, and Frogfoot, read https://mybroadband.co.za/forum/threads/cool-ideas-fibre-isp-feedback.793061/post-23357268 where it states so in the quote.
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_D5 -    0 |   84 |   84 |    0 |    0 |    0 |    0 |
|                u6u-cust.coolideas.co.za -    0 |   83 |   83 |    2 |    2 |    3 |    2 |
|                uwy-cust.coolideas.co.za -    0 |   83 |   83 |    2 |    2 |    3 |    2 |
|                uvu-cust.coolideas.co.za -    0 |   83 |   83 |  141 |  141 |  142 |  142 |
|                 v1000.core1.lon3.he.net -    0 |   83 |   83 |  141 |  142 |  143 |  142 |
|             100ge14-1.core1.lon2.he.net -    0 |   83 |   83 |  141 |  144 |  162 |  142 |
|              100ge7-1.core1.fra1.he.net -    0 |   83 |   83 |  153 |  153 |  155 |  154 |
|                    decix2-gw.hetzner.de -    0 |   83 |   83 |  154 |  160 |  238 |  154 |
|                 core11.nbg1.hetzner.com -    0 |   83 |   83 |  156 |  157 |  161 |  157 |
|           juniper3.dc1.nbg1.hetzner.com -    0 |   83 |   83 |  157 |  158 |  188 |  157 |
|                speedtest.your-server.de -    0 |   83 |   83 |  157 |  157 |  160 |  157 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
Yeah, I plugged back my Archer D5 for now, I had the C20 running for over 2 hours, but needed to transfer files over the network and that shitty 100Mbps wastes my time.
 
That is the way the system currently works, not something that we are able to change with the platform. I responded to your other post :)
Well, that seems to have been the end of that. Probably because my cancellation letter got forwarded/CC'ed.
 
Trace to where, and Frogfoot, read https://mybroadband.co.za/forum/threads/cool-ideas-fibre-isp-feedback.793061/post-23357268 where it states so in the quote.
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_D5 -    0 |   84 |   84 |    0 |    0 |    0 |    0 |
|                u6u-cust.coolideas.co.za -    0 |   83 |   83 |    2 |    2 |    3 |    2 |
|                uwy-cust.coolideas.co.za -    0 |   83 |   83 |    2 |    2 |    3 |    2 |
|                uvu-cust.coolideas.co.za -    0 |   83 |   83 |  141 |  141 |  142 |  142 |
|                 v1000.core1.lon3.he.net -    0 |   83 |   83 |  141 |  142 |  143 |  142 |
|             100ge14-1.core1.lon2.he.net -    0 |   83 |   83 |  141 |  144 |  162 |  142 |
|              100ge7-1.core1.fra1.he.net -    0 |   83 |   83 |  153 |  153 |  155 |  154 |
|                    decix2-gw.hetzner.de -    0 |   83 |   83 |  154 |  160 |  238 |  154 |
|                 core11.nbg1.hetzner.com -    0 |   83 |   83 |  156 |  157 |  161 |  157 |
|           juniper3.dc1.nbg1.hetzner.com -    0 |   83 |   83 |  157 |  158 |  188 |  157 |
|                speedtest.your-server.de -    0 |   83 |   83 |  157 |  157 |  160 |  157 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
Yeah, I plugged back my Archer D5 for now, I had the C20 running for over 2 hours, but needed to transfer files over the network and that shitty 100Mbps wastes my time.
This latency is fine, being in Germany.
speedtest.your-server.de - 0 | 83 | 83 | 157 | 157 | 160 | 157

What server are you running the test to on Speedtest.net?
 
This latency is fine, being in Germany.
speedtest.your-server.de - 0 | 83 | 83 | 157 | 157 | 160 | 157

What server are you running the test to on Speedtest.net?
London, Coreix and Vox.
Vienna, UPC.
Cape Town, Vox and CI
 
By replying to the ticket before getting a response this would push you to the back of the queue, if you have an urgent request please phone in.

My ticket was 21 hours old when I replied again. By that time I would expect someone to at least acknowledge it. Simply commenting on how the system works does nothing for me as a customer. All I see is an unresponsive support team.
 
@PBCool Any idea why my PL to JHB is so high? It's 0% within CPT and around 0.7% to EU.

iperf3 -u -R -b 80M -p 17001 -c lnms.cisp.co.za -l 1400 -O 2
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.9 MBytes 80.5 Mbits/sec 0.030 ms 2921/71580 (4.1%)
[ 4] Sent 71580 datagrams
[SUM] 0.0-10.0 sec 1883 datagrams received out-of-order

1556551394692.png
 
seems i am only getting a fraction of what I pay for lately at Cool Ideas for my 200/200 line. seems that my R1500.00 that I spend a month with you guys will be rather suited somewhere else.


speed test 190429b.pngspeed test 190429a.png
 
My ticket was 21 hours old when I replied again. By that time I would expect someone to at least acknowledge it. Simply commenting on how the system works does nothing for me as a customer. All I see is an unresponsive support team.
I agree and it's why it's being changed, I am just explaining what happened. Did you manage to call in?
 
And just as I give praise twitch is terrible tonight even with the proxy.

Octotel, Southern Suburbs. Sigh, I'm so tired of this.
 
Coaxing a bit at a time from my Vumatel/CISP line in Gardens, Cape Town .... support is not available ...
 
And traces to those servers, do you know where to find the hostnames?
No

EDIT:
Assume I can get it from this file: http://c.speedtest.net/speedtest-servers-static.php
takes a while to load, it is a 1.8MB XML.

So speedtest-ldn.voxtelecom.co.za
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_D5 -    0 |    7 |    7 |    0 |    0 |    0 |    0 |
|                u6u-cust.coolideas.co.za -    0 |    7 |    7 |    2 |    2 |    3 |    2 |
|                uwy-cust.coolideas.co.za -    0 |    7 |    7 |    2 |    2 |    2 |    2 |
|                uwx-cust.coolideas.co.za -    0 |    7 |    7 |    2 |    2 |    3 |    3 |
|                        vox.ixp.capetown -    0 |    7 |    7 |    2 |    2 |    3 |    2 |
|                           41.193.120.33 -    0 |    7 |    7 |    2 |    3 |    5 |    5 |
|         vox-ldn-telecity-wacs.vox.co.za -    0 |    7 |    7 |  143 |  150 |  195 |  143 |
|         speedtest-ldn4.voxtelecom.co.za -    0 |    7 |    7 |  143 |  146 |  164 |  143 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
London Coreix:
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_D5 -    0 |    6 |    6 |    0 |    0 |    0 |    0 |
|                u6u-cust.coolideas.co.za -    0 |    6 |    6 |    2 |    2 |    2 |    2 |
|                uwy-cust.coolideas.co.za -    0 |    6 |    6 |    2 |    2 |    3 |    2 |
|                uvu-cust.coolideas.co.za -    0 |    6 |    6 |  142 |  142 |  142 |  142 |
|ge-0-1-0-69.peering2.hex67.lon4.coreix.net -    0 |    6 |    6 |  143 |  144 |  149 |  143 |
|        xe-5-1.edge4.enf.lon5.coreix.net -    0 |    6 |    6 |  143 |  143 |  144 |  143 |
|        85.13.221.178.reverse.coreix.net -    0 |    6 |    6 |  143 |  143 |  145 |  143 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
And austria UPC: speedtest-2.upc.at
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_D5 -    0 |   14 |   14 |    0 |    0 |    0 |    0 |
|                u6u-cust.coolideas.co.za -    0 |   14 |   14 |    2 |    2 |    3 |    2 |
|                uwy-cust.coolideas.co.za -    0 |   14 |   14 |    2 |    2 |    3 |    2 |
|                uwu-cust.coolideas.co.za -    0 |   14 |   14 |  142 |  142 |  142 |  142 |
|                 v1000.core1.lon3.he.net -    0 |   14 |   14 |  142 |  142 |  144 |  143 |
|             100ge14-1.core1.lon2.he.net -    0 |   14 |   14 |  142 |  142 |  143 |  142 |
|lgi-upc-as6830.10gigabitethernet3-4.core1.lon2.he.net -    0 |   14 |   14 |  142 |  143 |  153 |  143 |
|                      Request timed out. -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|          at-vie05d-rc1-ae19-0.aorta.net -    0 |   14 |   14 |  171 |  172 |  186 |  172 |
|      at-vie01a-ra6.dc-ae1-307.aorta.net -    0 |   14 |   14 |  171 |  172 |  192 |  171 |
|                           84.116.34.253 -    0 |   14 |   14 |  171 |  171 |  172 |  171 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
 
Last edited:
@PBCool Any idea why my PL to JHB is so high? It's 0% within CPT and around 0.7% to EU.

iperf3 -u -R -b 80M -p 17001 -c lnms.cisp.co.za -l 1400 -O 2
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.9 MBytes 80.5 Mbits/sec 0.030 ms 2921/71580 (4.1%)
[ 4] Sent 71580 datagrams
[SUM] 0.0-10.0 sec 1883 datagrams received out-of-order

View attachment 651416

I have it too.

iperf to JHB.

- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.9 MBytes 80.5 Mbits/sec 0.183 ms 26547/71738 (37%)
[ 4] Sent 71738 datagrams
[SUM] 0.0-10.0 sec 24839 datagrams received out-of-order

iperf Done.

Notice the number of out of order packets too. I'm not going to try post the rest of the iperf.
 
Multi international upload looking decent, multi download and single up and down not so much

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.168 ms 52/71463 (0.073%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.186 ms 50/71598 (0.07%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.200 ms 14/71605 (0.02%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za
[ 4] 0.00-10.00 sec 97.4 MBytes 81.7 Mbits/sec 0.169 ms 340/72620 (0.47%)


############## Randburg - Cool Ideas Multi
speedtest-cli --simple --server 6591 --secure
Ping: 7.015 ms
Download: 91.86 Mbit/s
Upload: 51.42 Mbit/s
############## Randburg - Cool Ideas Single
speedtest-cli --simple --server 6591 --secure --single
Ping: 6.098 ms
Download: 90.53 Mbit/s
Upload: 45.21 Mbit/s

############## Cape Town - Cool Ideas Multi
speedtest-cli --simple --server 20912 --secure
Ping: 25.512 ms
Download: 89.72 Mbit/s
Upload: 51.52 Mbit/s
############## Cape Town - Cool Ideas Single
speedtest-cli --simple --server 20912 --secure --single
Ping: 25.377 ms
Download: 74.96 Mbit/s
Upload: 45.68 Mbit/s

############## London - Coreix Multi
speedtest-cli --simple --server 8066 --secure
Ping: 190.291 ms
Download: 62.05 Mbit/s
Upload: 37.21 Mbit/s
############## London - Coreix Single
speedtest-cli --simple --server 8066 --secure --single
Ping: 163.212 ms
Download: 18.21 Mbit/s
Upload: 10.72 Mbit/s

############## London - Vodafone UK Multi
speedtest-cli --simple --server 2789 --secure
Ping: 192.025 ms
Download: 32.89 Mbit/s
Upload: 40.99 Mbit/s
############## London - Vodafone UK Single
speedtest-cli --simple --server 2789 --secure --single
Ping: 164.965 ms
Download: 16.51 Mbit/s
Upload: 10.24 Mbit/s
 
Found out how to use the proxy for speedtest-cli. Near line speed on international when using the JHB proxy, not entirely sure what it shows though

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za
[ 4] 0.00-10.00 sec 95.8 MBytes 80.3 Mbits/sec 0.176 ms 14/71428 (0.02%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.191 ms 0/71602 (0%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.184 ms 19/71601 (0.027%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za
[ 4] 0.00-10.00 sec 97.3 MBytes 81.6 Mbits/sec 0.174 ms 600/72614 (0.83%)


############## Randburg - Cool Ideas Multi
speedtest-cli --simple --server 6591 --secure
Ping: 6.343 ms
Download: 91.21 Mbit/s
Upload: 50.72 Mbit/s
############## Randburg - Cool Ideas Single
speedtest-cli --simple --server 6591 --secure --single
Ping: 5.709 ms
Download: 90.46 Mbit/s
Upload: 48.82 Mbit/s

############## Randburg - Cool Ideas Multi With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 6591 --secure
Ping: 6.346 ms
Download: 91.80 Mbit/s
Upload: 51.31 Mbit/s
############## Randburg - Cool Ideas Single With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 6591 --secure --single
Ping: 5.317 ms
Download: 91.38 Mbit/s
Upload: 46.91 Mbit/s

############## Cape Town - Cool Ideas Multi
speedtest-cli --simple --server 20912 --secure
Ping: 25.072 ms
Download: 90.38 Mbit/s
Upload: 50.26 Mbit/s
############## Cape Town - Cool Ideas Single
speedtest-cli --simple --server 20912 --secure --single
Ping: 25.036 ms
Download: 78.44 Mbit/s
Upload: 44.58 Mbit/s

############## Cape Town - Cool Ideas Multi With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 20912 --secure
Ping: 24.525 ms
Download: 88.99 Mbit/s
Upload: 49.43 Mbit/s
############## Cape Town - Cool Ideas Single With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 20912 --secure --single
Ping: 54.87 ms
Download: 88.22 Mbit/s
Upload: 49.11 Mbit/s

############## London - Coreix Multi
speedtest-cli --simple --server 8066 --secure
Ping: 191.117 ms
Download: 48.33 Mbit/s
Upload: 20.75 Mbit/s
############## London - Coreix Single
speedtest-cli --simple --server 8066 --secure --single
Ping: 162.932 ms
Download: 11.93 Mbit/s
Upload: 5.90 Mbit/s

############## London - Coreix Multi With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 8066 --secure
Ping: 162.898 ms
Download: 82.99 Mbit/s
Upload: 48.95 Mbit/s
############## London - Coreix Single With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 8066 --secure --single
Ping: 162.565 ms
Download: 71.84 Mbit/s
Upload: 12.18 Mbit/s

############## London - Vodafone UK Multi
speedtest-cli --simple --server 2789 --secure
Ping: 192.958 ms
Download: 25.46 Mbit/s
Upload: 17.16 Mbit/s
############## London - Vodafone UK Single
speedtest-cli --simple --server 2789 --secure --single
Ping: 164.366 ms
Download: 8.87 Mbit/s
Upload: 5.83 Mbit/s

############## London - Vodafone UK Multi With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 2789 --secure
Ping: 164.553 ms
Download: 68.95 Mbit/s
Upload: 47.12 Mbit/s
############## London - Vodafone UK Single With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 2789 --secure --single
Ping: 164.177 ms
Download: 31.16 Mbit/s
Upload: 9.62 Mbit/s
 
No

EDIT:
Assume I can get it from this file: http://c.speedtest.net/speedtest-servers-static.php
takes a while to load, it is a 1.8MB XML.

So speedtest-ldn.voxtelecom.co.za
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_D5 -    0 |    7 |    7 |    0 |    0 |    0 |    0 |
|                u6u-cust.coolideas.co.za -    0 |    7 |    7 |    2 |    2 |    3 |    2 |
|                uwy-cust.coolideas.co.za -    0 |    7 |    7 |    2 |    2 |    2 |    2 |
|                uwx-cust.coolideas.co.za -    0 |    7 |    7 |    2 |    2 |    3 |    3 |
|                        vox.ixp.capetown -    0 |    7 |    7 |    2 |    2 |    3 |    2 |
|                           41.193.120.33 -    0 |    7 |    7 |    2 |    3 |    5 |    5 |
|         vox-ldn-telecity-wacs.vox.co.za -    0 |    7 |    7 |  143 |  150 |  195 |  143 |
|         speedtest-ldn4.voxtelecom.co.za -    0 |    7 |    7 |  143 |  146 |  164 |  143 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
London Coreix:
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_D5 -    0 |    6 |    6 |    0 |    0 |    0 |    0 |
|                u6u-cust.coolideas.co.za -    0 |    6 |    6 |    2 |    2 |    2 |    2 |
|                uwy-cust.coolideas.co.za -    0 |    6 |    6 |    2 |    2 |    3 |    2 |
|                uvu-cust.coolideas.co.za -    0 |    6 |    6 |  142 |  142 |  142 |  142 |
|ge-0-1-0-69.peering2.hex67.lon4.coreix.net -    0 |    6 |    6 |  143 |  144 |  149 |  143 |
|        xe-5-1.edge4.enf.lon5.coreix.net -    0 |    6 |    6 |  143 |  143 |  144 |  143 |
|        85.13.221.178.reverse.coreix.net -    0 |    6 |    6 |  143 |  143 |  145 |  143 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
And austria UPC: speedtest-2.upc.at
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_D5 -    0 |   14 |   14 |    0 |    0 |    0 |    0 |
|                u6u-cust.coolideas.co.za -    0 |   14 |   14 |    2 |    2 |    3 |    2 |
|                uwy-cust.coolideas.co.za -    0 |   14 |   14 |    2 |    2 |    3 |    2 |
|                uwu-cust.coolideas.co.za -    0 |   14 |   14 |  142 |  142 |  142 |  142 |
|                 v1000.core1.lon3.he.net -    0 |   14 |   14 |  142 |  142 |  144 |  143 |
|             100ge14-1.core1.lon2.he.net -    0 |   14 |   14 |  142 |  142 |  143 |  142 |
|lgi-upc-as6830.10gigabitethernet3-4.core1.lon2.he.net -    0 |   14 |   14 |  142 |  143 |  153 |  143 |
|                      Request timed out. -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|          at-vie05d-rc1-ae19-0.aorta.net -    0 |   14 |   14 |  171 |  172 |  186 |  172 |
|      at-vie01a-ra6.dc-ae1-307.aorta.net -    0 |   14 |   14 |  171 |  172 |  192 |  171 |
|                           84.116.34.253 -    0 |   14 |   14 |  171 |  171 |  172 |  171 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
These look normal as well, Vox will obviously not use our transport to get to UK. But the rest seem fine, latency from London to Austria seems to be ~30ms from London, and I see packet loss on their network from my traces.
 
@PBCool Any idea why my PL to JHB is so high? It's 0% within CPT and around 0.7% to EU.

iperf3 -u -R -b 80M -p 17001 -c lnms.cisp.co.za -l 1400 -O 2
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.9 MBytes 80.5 Mbits/sec 0.030 ms 2921/71580 (4.1%)
[ 4] Sent 71580 datagrams
[SUM] 0.0-10.0 sec 1883 datagrams received out-of-order

View attachment 651416
Not sure really, our monitoring shows a maximum of 2% packet loss from JHB to CPT over the past 30 days. What happens if you drop the throughput to 50M?
 
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