Cool Ideas Fibre ISP - Feedback

[Speed23]

MTN back to normal now, pings stable again. Thanks guys

 

[stefan9]

So you're also having the same issue as me. I used to get my 100Mbps down on OpenServe, Frogfoot CI I don't.

@PBCool and I have set up my router, still do not have speed improvements.

Still having the same international issues on ff as well. My steam downloads max out at 11mbps.

Currently have the CI blockbox running tests. Hopefully we can finally convince FF there is an issue.

 

[blunt]

Yeah we had some weird asymmetry with Joburg traffic going via Cape Town to MTN's network.
This should now be sorted out.

Looking good now thanks

 

[John Tempus]

vumatel, durbanville just died, whats going on?

 

[Bighit]

vumatel, durbanville just died, whats going on?

Still down my side too

 

[Loppas]

vumatel, durbanville just died, whats going on?

"Stellenberg

Vumatel have advised of technical difficulties, affecting the connectivity of residents

Vumatel technicians are on-site and localising the fault

Currently no ETR"

 

[Bighit]

"Stellenberg

Vumatel have advised of technical difficulties, affecting the connectivity of residents

Vumatel technicians are on-site and localising the fault

Currently no ETR"

And its working again

 

[John Tempus]

yup back up

 

[blunt]

MTN off again

 

[nivek]

Sadv down again too

 

[nivek]

And back

 

[Speed23]

Yup MTN down again

 

[Sabre]

MTN/cool ideas down again in lonehill, second time today and 6th time this month. (#COOL-20190428-258399)

My mate in lonehill using MTN as both ISP and fiber provider is up, so something definitely wrong with the handover. CISP not offering anything to recompense us for these outages and just going on as though nothing happened... time to go back to MTN as the ISP

 

[blunt]

@PBCool / @TheRoDent don't see any announcements about MTN but my ticket is in status NOC - Client Line Down from before it went up again earlier today, what's the story?

 

[PBCool]

MTN/cool ideas down again in lonehill, second time today and 6th time this month. (#COOL-20190428-258399)

My mate in lonehill using MTN as both ISP and fiber provider is up, so something definitely wrong with the handover. CISP not offering anything to recompense us for these outages and just going on as though nothing happened... time to go back to MTN as the ISP

There are no issues on our side, as you can imagine other ISPs on their own network doesnt really get the priority their own provider does. We are investigating.

 

[PBCool]

We have cycled the ports, please check if it has recovered?

 

[blunt]

We have cycled the ports, please check if it has recovered?

Back

 

[blunt]

We have cycled the ports, please check if it has recovered?

Issue with the router at CI?

 

[Slinetpixel]

International still sitting at > 0%, Local seems fine for the most part

Spoiler: PTA East, OS 100/50

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.169 ms 0/71464 (0%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.190 ms 42/71604 (0.059%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.182 ms 0/71600 (0%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za
[ 4] 0.00-10.00 sec 102 MBytes 85.3 Mbits/sec 0.164 ms 173/72621 (0.24%)


############## Randburg - Cool Ideas Multi
speedtest-cli --simple --server 6591 --secure
Ping: 48.904 ms
Download: 90.93 Mbit/s
Upload: 51.37 Mbit/s
############## Randburg - Cool Ideas Single
speedtest-cli --simple --server 6591 --secure --single
Ping: 5.676 ms
Download: 90.86 Mbit/s
Upload: 49.44 Mbit/s

############## Cape Town - Cool Ideas Multi
speedtest-cli --simple --server 20912 --secure
Ping: 26.246 ms
Download: 84.37 Mbit/s
Upload: 51.11 Mbit/s
############## Cape Town - Cool Ideas Single
speedtest-cli --simple --server 20912 --secure --single
Ping: 25.443 ms
Download: 75.85 Mbit/s
Upload: 45.98 Mbit/s

############## London - Coreix Multi
speedtest-cli --simple --server 8066 --secure
Ping: 217.702 ms
Download: 24.12 Mbit/s
Upload: 30.86 Mbit/s
############## London - Coreix Single
speedtest-cli --simple --server 8066 --secure --single
Ping: 163.987 ms
Download: 14.44 Mbit/s
Upload: 6.26 Mbit/s

############## London - Vodafone UK Multi
speedtest-cli --simple --server 2789 --secure
Ping: 193.702 ms
Download: 27.86 Mbit/s
Upload: 42.19 Mbit/s
############## London - Vodafone UK Single
speedtest-cli --simple --server 2789 --secure --single
Ping: 164.427 ms
Download: 13.45 Mbit/s
Upload: 10.27 Mbit/s

 

[PBCool]

Issue with the router at CI?

If there was an issue with a router then it wouldnt affect both regions, Johannesburg/Cape Town. This has happened a few times in the past which we have escalated with MTN, basically we never get any further feedback around it. Then it's fine for months... So quite frustrating for us as well.