Cool Ideas Fibre ISP - Feedback

PBCool · Apr 30, 2019

chrisGolf said:
onedrive.live.com for example. Uploading a 50MB file, expecting to take about 10seconds. It takes over a minute.

edit: or doing a speedtest.net to any international server gives QUOTE]OneDrive isn't technically international, as Microsoft peers locally. So we need to carry your traffic to the local peer from there it's up to them to ingest it and carry it to the international destinations. Usually in Ireland. Do you have any other examples for me?

blunt · Apr 30, 2019

PBCool said:
What are you using as a router? Looks like that is dropping your ICMP

Mikrotik and yes you are right

forgot about that rule..

chrisGolf · Apr 30, 2019

PBCool said:
OneDrive isn't technically international, as Microsoft peers locally. So we need to carry your traffic to the local peer from there it's up to them to ingest it and carry it to the
international destinations. Usually in Ireland. Do you have any other examples for me?

So it's just co-incidence MS upload is also around 15Mbps?

Another example is drop box. 50MB file taking over a minute to upload.

Kind regards,
chris

blunt · Apr 30, 2019

PBCool said:
Also just a heads up we have moved our local transit in Cape Town from eNetworks to IS, this shouldn't have any noticeable effect.

Who do you use in JHB as a matter of interest?

ISP cash cow · Apr 30, 2019

DrJohnZoidberg said:
Upload speed definitely looks suspect, which fibre provider is this?

It's with cool ideas

Cowboy619 · Apr 30, 2019

ISP cash cow said:
It's with cool ideas

Fibre Provider - Vumatel? Openserve?

DrJohnZoidberg · Apr 30, 2019

ISP cash cow said:
It's with cool ideas

I meant who provides the fibre, not the ISP.

ISP cash cow · Apr 30, 2019

PBCool said:
Have you done any IPerfs as yet? What troubleshooting has been done?

@PBCool , yes I have done some iperfs. I have attached them below but I have opened a ticket with you guys when i did the iperfs and nobody is seeming to get back to me on it.

C:\Users\Owner\Desktop\iperf-3.1.3-win64>iperf3.exe -R -u -b 20M -p 17001 -c ipe
rf.cisp.co.za
Connecting to host iperf.cisp.co.za, port 17001
Reverse mode, remote host iperf.cisp.co.za is sending
[ 4] local 192.28.6.202 port 62232 connected to 172.104.157.197 port 17001
iperf3: OUT OF ORDER - incoming packet = 295 and received packet = 297 AND SP =
4
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datag
rams
[ 4] 0.00-1.00 sec 2.59 MBytes 21.7 Mbits/sec 0.534 ms 33/363 (9.1%)
[ 4] 1.00-2.00 sec 2.38 MBytes 20.0 Mbits/sec 0.394 ms 0/305 (0%)
[ 4] 2.00-3.00 sec 2.38 MBytes 20.0 Mbits/sec 0.376 ms 0/305 (0%)
[ 4] 3.00-4.00 sec 2.38 MBytes 20.0 Mbits/sec 0.266 ms 0/305 (0%)
[ 4] 4.00-5.00 sec 2.39 MBytes 20.1 Mbits/sec 0.046 ms 0/306 (0%)
[ 4] 5.00-6.00 sec 2.38 MBytes 20.0 Mbits/sec 0.125 ms 0/305 (0%)
[ 4] 6.00-7.00 sec 2.38 MBytes 20.0 Mbits/sec 0.130 ms 0/305 (0%)
[ 4] 7.00-8.00 sec 2.38 MBytes 20.0 Mbits/sec 0.031 ms 0/305 (0%)
[ 4] 8.00-9.00 sec 2.38 MBytes 20.0 Mbits/sec 0.104 ms 0/305 (0%)
[ 4] 9.00-10.00 sec 2.39 MBytes 20.1 Mbits/sec 0.305 ms 0/306 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datag
rams
[ 4] 0.00-10.00 sec 24.7 MBytes 20.7 Mbits/sec 0.124 ms 33/3163 (1%)
[ 4] Sent 3163 datagrams
[SUM] 0.0-10.0 sec 1 datagrams received out-of-order

iperf Done.

C:\Users\Owner\Desktop\iperf-3.1.3-win64>iperf3.exe -u -b 20M -p 17001 -c iperf.
cisp.co.za
Connecting to host iperf.cisp.co.za, port 17001
[ 4] local 192.28.6.202 port 62233 connected to 172.104.157.197 port 17001
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.00 sec 2.19 MBytes 18.3 Mbits/sec 280
[ 4] 1.00-2.00 sec 2.40 MBytes 20.1 Mbits/sec 307
[ 4] 2.00-3.00 sec 2.38 MBytes 19.9 Mbits/sec 304
[ 4] 3.00-4.00 sec 2.39 MBytes 20.1 Mbits/sec 306
[ 4] 4.00-5.00 sec 2.38 MBytes 20.0 Mbits/sec 305
[ 4] 5.00-6.00 sec 2.41 MBytes 20.2 Mbits/sec 309
[ 4] 6.00-7.00 sec 2.38 MBytes 20.0 Mbits/sec 305
[ 4] 7.00-8.00 sec 2.38 MBytes 19.9 Mbits/sec 304
[ 4] 8.00-9.00 sec 2.39 MBytes 20.1 Mbits/sec 306
[ 4] 9.00-10.00 sec 2.38 MBytes 20.0 Mbits/sec 305
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datag
rams
[ 4] 0.00-10.00 sec 23.7 MBytes 19.9 Mbits/sec 0.915 ms 20/3029 (0.66%)

[ 4] Sent 3029 datagrams

iperf Done.

C:\Users\Owner\Desktop\iperf-3.1.3-win64>iperf3.exe -R -u -b 80M -p 17001 -c lnm
s.cisp.co.za
Connecting to host lnms.cisp.co.za, port 17001
Reverse mode, remote host lnms.cisp.co.za is sending
[ 4] local 192.28.6.202 port 57850 connected to 154.0.1.254 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datag
rams
[ 4] 0.00-1.00 sec 9.71 MBytes 81.5 Mbits/sec 0.026 ms 205/1448 (14%)

[ 4] 1.00-2.00 sec 9.52 MBytes 79.8 Mbits/sec 0.026 ms 3/1221 (0.25%)

[ 4] 2.00-3.00 sec 9.54 MBytes 80.0 Mbits/sec 0.236 ms 0/1221 (0%)
[ 4] 3.00-4.00 sec 9.52 MBytes 79.9 Mbits/sec 0.036 ms 1/1220 (0.082%)

[ 4] 4.00-5.00 sec 9.53 MBytes 79.9 Mbits/sec 0.029 ms 1/1221 (0.082%)

[ 4] 5.00-6.00 sec 9.52 MBytes 79.8 Mbits/sec 0.025 ms 3/1221 (0.25%)

[ 4] 6.00-7.00 sec 9.52 MBytes 79.8 Mbits/sec 0.501 ms 4/1222 (0.33%)

[ 4] 7.00-8.00 sec 9.52 MBytes 79.8 Mbits/sec 0.427 ms 1/1219 (0.082%)

[ 4] 8.00-9.00 sec 9.54 MBytes 80.0 Mbits/sec 0.394 ms 1/1222 (0.082%)

[ 4] 9.00-10.00 sec 9.52 MBytes 79.8 Mbits/sec 0.384 ms 3/1221 (0.25%)

- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datag
rams
[ 4] 0.00-10.00 sec 97.2 MBytes 81.5 Mbits/sec 0.319 ms 222/12439 (1.8%)

[ 4] Sent 12439 datagrams

iperf Done.

C:\Users\Owner\Desktop\iperf-3.1.3-win64>iperf3.exe -u -b 80M -p 17001 -c lnms.c
isp.co.za
Connecting to host lnms.cisp.co.za, port 17001
[ 4] local 192.28.6.202 port 62480 connected to 154.0.1.254 port 17001
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.00 sec 8.71 MBytes 73.1 Mbits/sec 1115
[ 4] 1.00-2.00 sec 9.53 MBytes 79.9 Mbits/sec 1220
[ 4] 2.00-3.00 sec 9.55 MBytes 80.1 Mbits/sec 1223
[ 4] 3.00-4.00 sec 9.53 MBytes 79.9 Mbits/sec 1220
[ 4] 4.00-5.00 sec 9.54 MBytes 80.0 Mbits/sec 1221
[ 4] 5.00-6.00 sec 9.53 MBytes 79.9 Mbits/sec 1220
[ 4] 6.00-7.00 sec 9.53 MBytes 79.9 Mbits/sec 1220
[ 4] 7.00-8.00 sec 9.54 MBytes 80.0 Mbits/sec 1221
[ 4] 8.00-9.00 sec 9.56 MBytes 80.2 Mbits/sec 1224
[ 4] 9.00-10.00 sec 9.58 MBytes 80.3 Mbits/sec 1226
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datag
rams
[ 4] 0.00-10.00 sec 94.6 MBytes 79.4 Mbits/sec 1.085 ms 0/12110 (0%)
[ 4] Sent 12110 datagrams

iperf Done.

C:\Users\Owner\Desktop\iperf-3.1.3-win64>iperf3.exe -R -b 80M -p 17001 -c lnms.c
isp.co.za
Connecting to host lnms.cisp.co.za, port 17001
Reverse mode, remote host lnms.cisp.co.za is sending
[ 4] local 192.28.6.202 port 50033 connected to 154.0.1.254 port 17001
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 11.1 MBytes 93.3 Mbits/sec
[ 4] 1.00-2.00 sec 9.55 MBytes 80.1 Mbits/sec
[ 4] 2.00-3.00 sec 9.57 MBytes 80.3 Mbits/sec
[ 4] 3.00-4.00 sec 9.50 MBytes 79.7 Mbits/sec
[ 4] 4.00-5.00 sec 9.50 MBytes 79.7 Mbits/sec
[ 4] 5.00-6.00 sec 9.62 MBytes 80.7 Mbits/sec
[ 4] 6.00-7.00 sec 9.50 MBytes 79.7 Mbits/sec
[ 4] 7.00-8.00 sec 9.50 MBytes 79.7 Mbits/sec
[ 4] 8.00-9.00 sec 9.62 MBytes 80.7 Mbits/sec
[ 4] 9.00-10.00 sec 9.50 MBytes 79.7 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 97.0 MBytes 81.4 Mbits/sec 47 sender
[ 4] 0.00-10.00 sec 97.0 MBytes 81.4 Mbits/sec receiver

iperf Done.

C:\Users\Owner\Desktop\iperf-3.1.3-win64>iperf3.exe -b 80M -p 17001 -c lnms.cisp
.co.za
Connecting to host lnms.cisp.co.za, port 17001
[ 4] local 192.28.6.202 port 50035 connected to 154.0.1.254 port 17001
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 9.00 MBytes 75.5 Mbits/sec
[ 4] 1.00-2.00 sec 9.50 MBytes 79.7 Mbits/sec
[ 4] 2.00-3.00 sec 9.62 MBytes 80.7 Mbits/sec
[ 4] 3.00-4.00 sec 9.50 MBytes 79.7 Mbits/sec
[ 4] 4.00-5.00 sec 9.50 MBytes 79.7 Mbits/sec
[ 4] 5.00-6.00 sec 9.62 MBytes 80.7 Mbits/sec
[ 4] 6.00-7.00 sec 9.50 MBytes 79.7 Mbits/sec
[ 4] 7.00-8.00 sec 9.50 MBytes 79.7 Mbits/sec
[ 4] 8.00-9.00 sec 9.50 MBytes 79.7 Mbits/sec
[ 4] 9.00-10.00 sec 9.62 MBytes 80.7 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-10.00 sec 94.9 MBytes 79.6 Mbits/sec sender
[ 4] 0.00-10.00 sec 94.9 MBytes 79.6 Mbits/sec receiver

iperf Done.

ISP cash cow · Apr 30, 2019

DrJohnZoidberg said:
I meant who provides the fibre, not the ISP.

lol sorry it is vumatel aerial

leppie · Apr 30, 2019

Looks like the Octotel CBD circuit is failing again. Intermittent periods of heavy packetloss /cc @TheRoDent @PBCool

Code:

iperf3 --port 17001 --bandwidth 80M --omit 2 -u -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[  4] local 192.168.0.2 port 64412 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.29 MBytes  77.9 Mbits/sec  1189  (omitted)
[  4]   1.00-2.00   sec  9.27 MBytes  77.5 Mbits/sec  1186  (omitted)
[  4]   0.00-1.00   sec  9.61 MBytes  80.6 Mbits/sec  1230
[  4]   1.00-2.00   sec  9.26 MBytes  77.3 Mbits/sec  1185
[  4]   2.00-3.00   sec  9.79 MBytes  82.4 Mbits/sec  1253
[  4]   3.00-4.00   sec  9.47 MBytes  79.6 Mbits/sec  1212
[  4]   4.00-5.00   sec  9.79 MBytes  82.1 Mbits/sec  1253
[  4]   5.00-6.00   sec  9.20 MBytes  77.2 Mbits/sec  1177
[  4]   6.00-7.00   sec  10.1 MBytes  84.5 Mbits/sec  1295
[  4]   7.00-8.00   sec  9.59 MBytes  80.4 Mbits/sec  1227
[  4]   8.00-9.00   sec  9.31 MBytes  78.3 Mbits/sec  1192
[  4]   9.00-10.00  sec  9.38 MBytes  79.1 Mbits/sec  1201
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.5 MBytes  80.1 Mbits/sec  1.485 ms  3285/12225 (27%)
[  4] Sent 12225 datagrams

iperf Done.

image132 · Apr 30, 2019

leppie said:

Looks like the Octotel CBD circuit is failing again. Intermittent periods of heavy packetloss /cc @TheRoDent @PBCool

Code:

iperf3 --port 17001 --bandwidth 80M --omit 2 -u -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[  4] local 192.168.0.2 port 64412 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.29 MBytes  77.9 Mbits/sec  1189  (omitted)
[  4]   1.00-2.00   sec  9.27 MBytes  77.5 Mbits/sec  1186  (omitted)
[  4]   0.00-1.00   sec  9.61 MBytes  80.6 Mbits/sec  1230
[  4]   1.00-2.00   sec  9.26 MBytes  77.3 Mbits/sec  1185
[  4]   2.00-3.00   sec  9.79 MBytes  82.4 Mbits/sec  1253
[  4]   3.00-4.00   sec  9.47 MBytes  79.6 Mbits/sec  1212
[  4]   4.00-5.00   sec  9.79 MBytes  82.1 Mbits/sec  1253
[  4]   5.00-6.00   sec  9.20 MBytes  77.2 Mbits/sec  1177
[  4]   6.00-7.00   sec  10.1 MBytes  84.5 Mbits/sec  1295
[  4]   7.00-8.00   sec  9.59 MBytes  80.4 Mbits/sec  1227
[  4]   8.00-9.00   sec  9.31 MBytes  78.3 Mbits/sec  1192
[  4]   9.00-10.00  sec  9.38 MBytes  79.1 Mbits/sec  1201
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.5 MBytes  80.1 Mbits/sec  1.485 ms  3285/12225 (27%)
[  4] Sent 12225 datagrams

iperf Done.

Yup I got it too. Pray their network upgrade/fix/macaroni art project comes sooner rather than later.

leppie · Apr 30, 2019

image132 said:
Yup I got it too. Pray their network upgrade/fix/macaroni art project comes sooner rather than later.

Been a lot better over the last hour. Let's hope the failover backup actually worked like it should and reverted the setup after the primary recovered.

DaveDave2013 · Apr 30, 2019

I've had this issue since late yesterday evening - most international sites struggle. Helluva annoying!

I'm with Cool Ideas/Vuma Aerial in JHB.

Phinix · Apr 30, 2019

Anyone else's net completely dc for a minute now?

DaveDave2013 · Apr 30, 2019

Yup. Something's up.

DaveDave2013 · Apr 30, 2019

Spoke too soon

Code:

Connecting to host lnms.cisp.co.za, port 17001
Reverse mode, remote host lnms.cisp.co.za is sending
[  7] local 192.168.0.121 port 61559 connected to 154.0.1.254 port 17001
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  7]   0.00-1.00   sec  2.80 MBytes  23.5 Mbits/sec  0.482 ms  5000/7095 (70%)  (omitted)
[  7]   1.00-2.00   sec  2.54 MBytes  21.3 Mbits/sec  0.378 ms  5247/7153 (73%)  (omitted)
[  7]   0.00-1.00   sec  2.54 MBytes  21.3 Mbits/sec  0.622 ms  5239/7142 (73%) 
[  7]   1.00-2.00   sec  2.48 MBytes  20.8 Mbits/sec  0.554 ms  5272/7129 (74%) 
[  7]   2.00-3.00   sec  2.54 MBytes  21.3 Mbits/sec  0.405 ms  5264/7163 (73%) 
[  7]   3.00-4.00   sec  2.54 MBytes  21.3 Mbits/sec  0.710 ms  5240/7143 (73%) 
[  7]   4.00-5.00   sec  2.54 MBytes  21.3 Mbits/sec  0.579 ms  5242/7143 (73%) 
[  7]   5.00-6.00   sec  2.52 MBytes  21.1 Mbits/sec  0.546 ms  5258/7142 (74%) 
[  7]   6.00-7.00   sec  2.52 MBytes  21.1 Mbits/sec  0.631 ms  5259/7143 (74%) 
[  7]   7.00-8.00   sec  2.52 MBytes  21.2 Mbits/sec  0.502 ms  5213/7102 (73%) 
[  7]   8.00-9.00   sec  2.55 MBytes  21.4 Mbits/sec  0.740 ms  5275/7185 (73%) 
[  7]   9.00-10.00  sec  2.46 MBytes  20.6 Mbits/sec  0.578 ms  5294/7134 (74%) 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  7]   0.00-10.00  sec  95.4 MBytes  80.0 Mbits/sec  0.000 ms  0/71497 (0%)  sender
[SUM]  0.0-10.0 sec  1 datagrams received out-of-order
[  7]   0.00-10.00  sec  25.2 MBytes  21.1 Mbits/sec  0.578 ms  52556/71426 (74%)  receiver

Speed23 · Apr 30, 2019

pings on MTN really bad again

SmartKit · May 1, 2019

Trying to move my fibre to CISP, as of today. Nobody has bothered to request my object number prior to the line cancellation. Additionally I've been on hold for technical for over 15 minutes. I've left a message - but so far no call.

I need the line up and running ASAP. If CISP isn't able to help I will be looking elsewhere, I'm losing faith and patience in your support @PBCool.

PBCool · May 1, 2019

phaktza said:
Trying to move my fibre to CISP, as of today. Nobody has bothered to request my object number prior to the line cancellation. Additionally I've been on hold for technical for over 15 minutes. I've left a message - but so far no call.

I need the line up and running ASAP. If CISP isn't able to help I will be looking elsewhere, I'm losing faith and patience in your support @PBCool.

Sorry to hear, that which fibre network? If Trenched and your line is released you can do this via the Vumatel Shopfront.

PBCool · May 1, 2019

Speed23 said:
pings on MTN really bad again

MTR?

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