Cool Ideas Fibre ISP - Feedback

SeaSickMama · May 2, 2019

craig1606 said:
Hello Cool Ideas,
I have a small problem with way you bill me. How is it possible to send me an invoice on 2 May 2019, but the invoice is due on 1 May 2019. Have a careful look at the attachment.

Logically you would send your invoices out at least a week before they are due. Just saying.
Assuming you did send your invoice on on time, giving a customer 1 day in which to pay the invoice is also not very nice. If I did not pay the invoice that same day you sent it, how long would it take for you to cut off my services or mark me as a habitual late payer on your system / ITC?

Maybe change your system so it will allow me to pay via credit card before the first of the month and without requiring an invoice to make a credit card payment.

Oh I have logged a call for this as well, REF: COOL-20190501-259709, when I did not get your invoice in time but it has not been answered. This is not a once off. It's a monthly thing now.

Tx Craig

You have got till the 7th or 9th i think to pay

PBCool · May 2, 2019

sand_man said:
For the last couple of days I'm getting connection refused errors trying to run iperf,
iperf3.exe -R -u -b 485M -l 1452 -p 17001 -c queen.cisp.co.za

What could the reason for this be?

TIA

Try again?

TheRoDent · May 2, 2019

craig1606 said:
Hello Cool Ideas,
I have a small problem with way you bill me. How is it possible to send me an invoice on 2 May 2019, but the invoice is due on 1 May 2019. Have a careful look at the attachment.

Logically you would send your invoices out at least a week before they are due. Just saying.
Assuming you did send your invoice on on time, giving a customer 1 day in which to pay the invoice is also not very nice. If I did not pay the invoice that same day you sent it, how long would it take for you to cut off my services or mark me as a habitual late payer on your system / ITC?

Maybe change your system so it will allow me to pay via credit card before the first of the month and without requiring an invoice to make a credit card payment.

Oh I have logged a call for this as well, REF: COOL-20190501-259709, when I did not get your invoice in time but it has not been answered. This is not a once off. It's a monthly thing now.

Tx Craig

You will get several warning messages when the invoice is > 15 days due, and a few days grace after that before we suspend a service.

jannier · May 2, 2019

PBCool said:
Try again?

@PBCool

Code:

C:\iperf>iperf3.exe -R -u -b 80M -l 1452 -p 17001 -c queen.cisp.co.za
iperf3: error - unable to connect to server: Connection timed out

MDE · May 2, 2019

jannier said:

All works fine myside - Octotel 100mb, CPT

mde@HPM:~$ iperf3 -V -R -u -b 19M -p 17001 -c queen.cisp.co.za -O 2
iperf 3.6
Linux HPM.home 5.0.0-13-generic #14-Ubuntu SMP Mon Apr 15 14:59:14 UTC 2019 x86_64
Control connection MSS 1428
Setting UDP block size to 1428
Time: Thu, 02 May 2019 12:48:45 GMT
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
Cookie: 5ogkgalyvnog6bvblvung2ruvmfbgkgi7zv5
[ 5] local 192.168.1.8 port 56452 connected to 62.233.65.195 port 17001
Starting Test: protocol: UDP, 1 streams, 1428 byte blocks, omitting 2 seconds, 10 second test, tos 0
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 2.30 MBytes 19.3 Mbits/sec 0.137 ms 0/1690 (0%) (omitted)
[ 5] 1.00-2.00 sec 2.27 MBytes 19.0 Mbits/sec 0.178 ms 0/1664 (0%) (omitted)
[ 5] 0.00-1.00 sec 2.26 MBytes 19.0 Mbits/sec 0.052 ms 0/1663 (0%)
[ 5] 1.00-2.00 sec 2.26 MBytes 19.0 Mbits/sec 0.098 ms 0/1663 (0%)
[ 5] 2.00-3.00 sec 2.26 MBytes 19.0 Mbits/sec 0.064 ms 0/1663 (0%)
[ 5] 3.00-4.00 sec 2.26 MBytes 19.0 Mbits/sec 0.038 ms 0/1663 (0%)
[ 5] 4.00-5.00 sec 2.26 MBytes 19.0 Mbits/sec 0.037 ms 0/1663 (0%)
[ 5] 5.00-6.00 sec 2.27 MBytes 19.0 Mbits/sec 0.033 ms 0/1664 (0%)
[ 5] 6.00-7.00 sec 2.26 MBytes 19.0 Mbits/sec 0.046 ms 0/1663 (0%)
[ 5] 7.00-8.00 sec 2.26 MBytes 19.0 Mbits/sec 0.026 ms 0/1663 (0%)
[ 5] 8.00-9.00 sec 2.26 MBytes 19.0 Mbits/sec 0.027 ms 0/1663 (0%)
[ 5] 9.00-10.00 sec 2.26 MBytes 19.0 Mbits/sec 0.197 ms 0/1663 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-10.16 sec 23.0 MBytes 19.0 Mbits/sec 0.000 ms 0/16872 (0%) sender
[SUM] 0.0-10.2 sec 35 datagrams received out-of-order
[ 5] 0.00-10.00 sec 22.6 MBytes 19.0 Mbits/sec 0.197 ms 0/16631 (0%) receiver
CPU Utilization: local/receiver 7.4% (0.5%u/6.9%s), remote/sender 1.2% (0.1%u/1.1%s)

iperf Done.

Napalm · May 2, 2019

Cool ideas good ?

DeatheCore said:
Vumatel trenched 100/100 on Cool Ideas, Panorama CPT

Pinging 104.160.141.3 with 32 bytes of data:
Reply from 104.160.141.3: bytes=32 time=148ms TTL=54
Reply from 104.160.141.3: bytes=32 time=148ms TTL=54
Reply from 104.160.141.3: bytes=32 time=148ms TTL=54
Reply from 104.160.141.3: bytes=32 time=147ms TTL=54
Reply from 104.160.141.3: bytes=32 time=147ms TTL=54
Reply from 104.160.141.3: bytes=32 time=147ms TTL=54
Reply from 104.160.141.3: bytes=32 time=147ms TTL=54
Reply from 104.160.141.3: bytes=32 time=148ms TTL=54
Reply from 104.160.141.3: bytes=32 time=148ms TTL=54
Reply from 104.160.141.3: bytes=32 time=147ms TTL=54
Reply from 104.160.141.3: bytes=32 time=147ms TTL=54
Reply from 104.160.141.3: bytes=32 time=147ms TTL=54

zll · May 2, 2019

From the Octotel FB group:

Hi everyone. We will be conducting structured network infrastructure maintenance in the Rondebosch area from 2300hrs tonight (May the 2nd) to 0700hrs tomorrow morning (May the 3rd). Clients will experience intermittent connectivity during this time. It is pivotal that this infrastructure maintenance gets carried out to optimize network performance. The following streets will be affected:

Rouwkoop Ave.
Rouwkoop Rd.
Forest Rd.
Teddington Rd.
Lulworth Rd.
Edison Rd.
Groenveld Rd.
Harrow Rd.
St. Pauls Cres.

jannier · May 2, 2019

MDE said:
All works fine myside - Octotel 100mb, CPT

mde@HPM:~$ iperf3 -V -R -u -b 19M -p 17001 -c queen.cisp.co.za -O 2
iperf 3.6
Linux HPM.home 5.0.0-13-generic #14-Ubuntu SMP Mon Apr 15 14:59:14 UTC 2019 x86_64
Control connection MSS 1428
Setting UDP block size to 1428
Time: Thu, 02 May 2019 12:48:45 GMT
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
Cookie: 5ogkgalyvnog6bvblvung2ruvmfbgkgi7zv5
[ 5] local 192.168.1.8 port 56452 connected to 62.233.65.195 port 17001
Starting Test: protocol: UDP, 1 streams, 1428 byte blocks, omitting 2 seconds, 10 second test, tos 0
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 2.30 MBytes 19.3 Mbits/sec 0.137 ms 0/1690 (0%) (omitted)
[ 5] 1.00-2.00 sec 2.27 MBytes 19.0 Mbits/sec 0.178 ms 0/1664 (0%) (omitted)
[ 5] 0.00-1.00 sec 2.26 MBytes 19.0 Mbits/sec 0.052 ms 0/1663 (0%)
[ 5] 1.00-2.00 sec 2.26 MBytes 19.0 Mbits/sec 0.098 ms 0/1663 (0%)
[ 5] 2.00-3.00 sec 2.26 MBytes 19.0 Mbits/sec 0.064 ms 0/1663 (0%)
[ 5] 3.00-4.00 sec 2.26 MBytes 19.0 Mbits/sec 0.038 ms 0/1663 (0%)
[ 5] 4.00-5.00 sec 2.26 MBytes 19.0 Mbits/sec 0.037 ms 0/1663 (0%)
[ 5] 5.00-6.00 sec 2.27 MBytes 19.0 Mbits/sec 0.033 ms 0/1664 (0%)
[ 5] 6.00-7.00 sec 2.26 MBytes 19.0 Mbits/sec 0.046 ms 0/1663 (0%)
[ 5] 7.00-8.00 sec 2.26 MBytes 19.0 Mbits/sec 0.026 ms 0/1663 (0%)
[ 5] 8.00-9.00 sec 2.26 MBytes 19.0 Mbits/sec 0.027 ms 0/1663 (0%)
[ 5] 9.00-10.00 sec 2.26 MBytes 19.0 Mbits/sec 0.197 ms 0/1663 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-10.16 sec 23.0 MBytes 19.0 Mbits/sec 0.000 ms 0/16872 (0%) sender
[SUM] 0.0-10.2 sec 35 datagrams received out-of-order
[ 5] 0.00-10.00 sec 22.6 MBytes 19.0 Mbits/sec 0.197 ms 0/16631 (0%) receiver
CPU Utilization: local/receiver 7.4% (0.5%u/6.9%s), remote/sender 1.2% (0.1%u/1.1%s)

iperf Done.

Works now.

Code:

iperf3: OUT OF ORDER - incoming packet = 57089 and received packet = 57095 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 57090 and received packet = 57095 AND SP = 4
[  4]   6.00-7.00   sec  9.52 MBytes  79.9 Mbits/sec  0.030 ms  57/6890 (0.83%)
[  4]   7.00-8.00   sec  9.54 MBytes  80.0 Mbits/sec  0.033 ms  0/6886 (0%)
[  4]   8.00-9.00   sec  9.53 MBytes  80.0 Mbits/sec  0.021 ms  0/6885 (0%)
[  4]   9.00-10.00  sec  9.54 MBytes  80.0 Mbits/sec  0.046 ms  0/6887 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  97.1 MBytes  81.5 Mbits/sec  0.032 ms  60/69869 (0.086%)
[  4] Sent 69869 datagrams
[SUM]  0.0-10.0 sec  43 datagrams received out-of-order

iperf Done.

Code:

C:\iperf>iperf3 -V -R -u -b 19M -p 17001 -c queen.cisp.co.za -O 2
iperf 3.1.3
CYGWIN_NT-10.0 JANNIE-PC 2.5.1(0.297/5/3) 2016-04-21 22:14 x86_64
Time: Thu, 02 May 2019 17:23:04 GMT
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
      Cookie: JANNIE-PC.1556817784.122564.36a08289
[  4] local 192.168.88.254 port 55886 connected to 62.233.65.195 port 17001
Starting Test: protocol: UDP, 1 streams, 8192 byte blocks, omitting 2 seconds, 10 second test
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  2.35 MBytes  19.7 Mbits/sec  3.164 ms  0/301 (0%)  (omitted)
[  4]   1.00-1.00   sec  2.27 MBytes  9.53 Mbits/sec  2.762 ms  0/581 (0%)
[  4]   1.00-2.00   sec  2.27 MBytes  19.0 Mbits/sec  2.734 ms  0/290 (0%)
[  4]   2.00-3.00   sec  2.27 MBytes  19.0 Mbits/sec  3.117 ms  0/290 (0%)
[  4]   3.00-4.00   sec  2.26 MBytes  18.9 Mbits/sec  3.257 ms  0/289 (0%)
[  4]   4.00-5.00   sec  2.27 MBytes  19.0 Mbits/sec  3.312 ms  1/291 (0.34%)
[  4]   5.00-6.00   sec  2.25 MBytes  18.9 Mbits/sec  3.162 ms  1/289 (0.35%)
[  4]   6.00-7.00   sec  2.26 MBytes  18.9 Mbits/sec  2.761 ms  1/290 (0.34%)
[  4]   7.00-8.00   sec  2.27 MBytes  19.0 Mbits/sec  3.168 ms  0/290 (0%)
[  4]   8.00-9.00   sec  2.26 MBytes  19.0 Mbits/sec  3.360 ms  0/289 (0%)
[  4]   9.00-10.00  sec  2.27 MBytes  19.0 Mbits/sec  3.019 ms  0/290 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  23.1 MBytes  19.4 Mbits/sec  2.741 ms  3/2942 (0.1%)
[  4] Sent 2942 datagrams
CPU Utilization: local/receiver 2.7% (0.7%u/2.0%s), remote/sender 0.5% (0.1%u/0.4%s)

iperf Done.

Speed23 · May 2, 2019

MTN down yet again

Sabre · May 2, 2019

Lonehill (MTN) down yet again #COOL-20190502-260674

Doesn’t Cool Ideas have an SLA with them? Cool ideas should be refunding it’s customers at this rate

blunt · May 2, 2019

MTN CPT seems to be fine.

blunt · May 2, 2019

Anyone know if the free router from CISP comes with admin access or is locked down like other isps?

PBCool · May 2, 2019

blunt said:
Anyone know if the free router from CISP comes with admin access or is locked down like other isps?

Admin access.

blunt · May 2, 2019

PBCool said:
Admin access.

Cool, what model is it? Looking to get fibre for my parents when frogfoot launches in their area end of May

semaphore · May 3, 2019

Has CISP just fallen over again ?

Kloon · May 3, 2019

@PBCool having issues trying to access the cisp site and portal

Code:

 ~  traceroute cisp.co.za
traceroute to cisp.co.za (154.0.13.95), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  2.889 ms  2.589 ms  1.210 ms
 2  155.93.248.1 (155.93.248.1)  4.887 ms  5.355 ms  3.630 ms
 3  154.0.1.125 (154.0.1.125)  2.242 ms  8.585 ms  3.459 ms
 4  154.0.1.13 (154.0.1.13)  3.909 ms  2.760 ms  3.861 ms
 5  154.0.2.57 (154.0.2.57)  4.116 ms  3.127 ms  3.652 ms
 6  154.0.1.13 (154.0.1.13)  2.690 ms  3.428 ms  2.519 ms
 7  154.0.2.57 (154.0.2.57)  3.531 ms  3.565 ms  3.220 ms
 8  154.0.1.13 (154.0.1.13)  3.964 ms  4.115 ms  2.855 ms
 9  154.0.2.57 (154.0.2.57)  3.317 ms  4.102 ms  4.101 ms
10  154.0.1.13 (154.0.1.13)  4.352 ms  3.440 ms  2.766 ms
11  154.0.2.57 (154.0.2.57)  3.485 ms  4.445 ms  2.426 ms
12  154.0.1.13 (154.0.1.13)  3.542 ms  4.044 ms  2.408 ms
13  154.0.2.57 (154.0.2.57)  2.997 ms  3.544 ms  2.421 ms
14  154.0.1.13 (154.0.1.13)  2.406 ms  3.459 ms  2.439 ms
15  154.0.2.57 (154.0.2.57)  3.832 ms  3.630 ms  2.330 ms
16  154.0.1.13 (154.0.1.13)  2.527 ms  3.522 ms  3.408 ms

Heisenborg · May 3, 2019

Im in Wilgeheuwel. Isp not authenticating???? Whats going on????

Heisenborg · May 3, 2019

semaphore said:
Has CISP just fallen over again ?

Auth?

semaphore · May 3, 2019

Rabobi said:
Auth?

No only intl loading but excessively slow and local doesn’t even load.

@PBCool what is going on please, today is the worst of all days to start having these issues l.

Johnatan56 · May 3, 2019

Kloon said:

@PBCool having issues trying to access the cisp site and portal

Code:

 ~  traceroute cisp.co.za
traceroute to cisp.co.za (154.0.13.95), 64 hops max, 52 byte packets
1  192.168.1.1 (192.168.1.1)  2.889 ms  2.589 ms  1.210 ms
2  155.93.248.1 (155.93.248.1)  4.887 ms  5.355 ms  3.630 ms
3  154.0.1.125 (154.0.1.125)  2.242 ms  8.585 ms  3.459 ms
4  154.0.1.13 (154.0.1.13)  3.909 ms  2.760 ms  3.861 ms
5  154.0.2.57 (154.0.2.57)  4.116 ms  3.127 ms  3.652 ms
6  154.0.1.13 (154.0.1.13)  2.690 ms  3.428 ms  2.519 ms
7  154.0.2.57 (154.0.2.57)  3.531 ms  3.565 ms  3.220 ms
8  154.0.1.13 (154.0.1.13)  3.964 ms  4.115 ms  2.855 ms
9  154.0.2.57 (154.0.2.57)  3.317 ms  4.102 ms  4.101 ms
10  154.0.1.13 (154.0.1.13)  4.352 ms  3.440 ms  2.766 ms
11  154.0.2.57 (154.0.2.57)  3.485 ms  4.445 ms  2.426 ms
12  154.0.1.13 (154.0.1.13)  3.542 ms  4.044 ms  2.408 ms
13  154.0.2.57 (154.0.2.57)  2.997 ms  3.544 ms  2.421 ms
14  154.0.1.13 (154.0.1.13)  2.406 ms  3.459 ms  2.439 ms
15  154.0.2.57 (154.0.2.57)  3.832 ms  3.630 ms  2.330 ms
16  154.0.1.13 (154.0.1.13)  2.527 ms  3.522 ms  3.408 ms

Same, from the Telkom mobile network, busy trying to check ticket on coolzone

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