Cool Ideas Fibre ISP - Feedback

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Two issues we've seen, issue on a PPP concentrator which seems to only happen at a certain time of the day which is curios and still the floating mac on the aerial network.

A floating mac on our segment wouldn't necessarily apply to other ISPs if they didnt have a network bleed somewhere on their Aerial segment.

It's having side by side related issues that makes the resolution that much more tricky.

But either way we have narrowed down the cause and have implemented a workaround for the time being, we will need to look at making more permanent changes tomorrow, we are still busy monitoring.

Apologies for the frustrations, I can fully understand it.
 
PBCool said:
Two issues we've seen, issue on a PPP concentrator which seems to only happen at a certain time of the day which is curios and still the floating mac on the aerial network.

A floating mac on our segment wouldn't necessarily apply to other ISPs if they didnt have a network bleed somewhere on their Aerial segment.

It's having side by side related issues that makes the resolution that much more tricky.

But either way we have narrowed down the cause and have implemented a workaround for the time being, we will need to look at making more permanent changes tomorrow, we are still busy monitoring.

Apologies for the frustrations, I can fully understand it.
Click to expand...

Thanks PBCool for assisting and communicating with us with this issue.
 
PBCool said:
Two issues we've seen, issue on a PPP concentrator which seems to only happen at a certain time of the day which is curios and still the floating mac on the aerial network.

A floating mac on our segment wouldn't necessarily apply to other ISPs if they didnt have a network bleed somewhere on their Aerial segment.

It's having side by side related issues that makes the resolution that much more tricky.

But either way we have narrowed down the cause and have implemented a workaround for the time being, we will need to look at making more permanent changes tomorrow, we are still busy monitoring.

Apologies for the frustrations, I can fully understand it.
Click to expand...

Thank you for the detailed response. We just got an SMS from Vumatel that the network will be down tomorrow morning from 4-5am for a "change".
 
PBCool said:
But either way we have narrowed down the cause and have implemented a workaround for the time being, we will need to look at making more permanent changes tomorrow, we are still busy monitoring.
Click to expand...

Thanks for all the details and the fix. It has been fine since I switched back about 3 hours ago:

--- 8.8.8.8 ping statistics ---
10212 packets transmitted, 10193 received, 0% packet loss, time 10223040ms
rtt min/avg/max/mdev = 1.152/2.889/171.382/7.441 ms
 
PBCool said:
Two issues we've seen, issue on a PPP concentrator which seems to only happen at a certain time of the day which is curios and still the floating mac on the aerial network.

A floating mac on our segment wouldn't necessarily apply to other ISPs if they didnt have a network bleed somewhere on their Aerial segment.

It's having side by side related issues that makes the resolution that much more tricky.

But either way we have narrowed down the cause and have implemented a workaround for the time being, we will need to look at making more permanent changes tomorrow, we are still busy monitoring.

Apologies for the frustrations, I can fully understand it.
Click to expand...

Morning Paul

How are we looking with that permanent change? Really don't want this packet loss again tonight or over the weekend.
 
rvanwyk said:
Morning Paul

How are we looking with that permanent change? Really don't want this packet loss again tonight or over the weekend.
Click to expand...
We are reliant on the host provider for more space etc and some cable moves. But things should be stable until so.
 
Anyone experiencing issues with Cool Ideas on Octotel in three anchor bay, cape town area?

Experiencing hanging connections and line speed operating at 40% since yesterday.

PBCool, anything you're aware of? I've submitted a case via your portal. THANKS
 
RogerWilcoZA said:
Anyone experiencing issues with Cool Ideas on Octotel in three anchor bay, cape town area?

Experiencing hanging connections and line speed operating at 40% since yesterday.

PBCool, anything you're aware of? I've submitted a case via your portal. THANKS
Click to expand...
Nothing we're aware of, send me your ticket number. Probably needs to be logged with Octotel.
 
PLEASE NOTE:
*The Free router remains the property of Cool Ideas and will need to be returned to us if the service is cancelled.
Click to expand...

Why is it being advertised as a free router if it isn't?

Is Cool Ideas workaround to the WebAfrica ASA complaint to put this above their signups but then still advertise it as a "free router" anyway?

Seems like a questionable practise to me.
 
KalMaverick said:
Why is it being advertised as a free router if it isn't?

Is Cool Ideas workaround to the WebAfrica ASA complaint to put this above their signups but then still advertise it as a "free router" anyway?

Seems like a questionable practise to me.
Click to expand...
Well it's about being free to use and not trying to over complicate the description.

Being true month to month we can't just give routers away unfortunately.

We sell them at cost if you would like to keep it.
 
Have 100/100 aerial fibre, but lately haven't seen over the moon speeds.
Yeah....it works ok, but I always seem to be getting around 10-15Mbps downloads and sometimes a little more on the upload according to Speedtest.
I have been choosing one or 2 servers in London and New York to check it.
Usually on Wi-Fi, but I know you recommend testing while cabled, so today tried a cable, and found I am getting about 90Mbps to local servers (MTN Randburg etc) and the same upload, but international is still only around 15Mbps.

What other tests or programs can I check to see what the problem is, and why international has been lackluster?
This is Jhb area, around Highlands North.

Here are some results:

Sprint NY
Ping 232 ms Download 12.63 Mbps Upload 5.92 Mbps

London Vodafone:
Ping 168 ms Download 31.24 Mbps Upload 1.93 Mbps

Los Angeles Speedtest.net
Ping 300 ms Download 16.12 Mbps Upload 5.71 Mbps

San Francisco Unwired
Ping 305 ms Download 15.19 Mbps Upload 4.03 Mbps

Randburg MTN
Ping 8 ms Download 93.47 Mbps Upload 88.04 Mbps

At these international speeds, it does not pay me to pay for 100/100 and may as well downgrade.
What can I check?
 
Nihonto said:
Have 100/100 aerial fibre, but lately haven't seen over the moon speeds.
Yeah....it works ok, but I always seem to be getting around 10-15Mbps downloads and sometimes a little more on the upload according to Speedtest.
I have been choosing one or 2 servers in London and New York to check it.
Usually on Wi-Fi, but I know you recommend testing while cabled, so today tried a cable, and found I am getting about 90Mbps to local servers (MTN Randburg etc) and the same upload, but international is still only around 15Mbps.

What other tests or programs can I check to see what the problem is, and why international has been lackluster?
This is Jhb area, around Highlands North.

Here are some results:

Sprint NY
Ping 232 ms Download 12.63 Mbps Upload 5.92 Mbps

London Vodafone:
Ping 168 ms Download 31.24 Mbps Upload 1.93 Mbps

Los Angeles Speedtest.net
Ping 300 ms Download 16.12 Mbps Upload 5.71 Mbps

San Francisco Unwired
Ping 305 ms Download 15.19 Mbps Upload 4.03 Mbps

Randburg MTN
Ping 8 ms Download 93.47 Mbps Upload 88.04 Mbps

At these international speeds, it does not pay me to pay for 100/100 and may as well downgrade.
What can I check?
Click to expand...

Here’s a speedtest to the exact same servers as yours. This is however on a 200/200 line and done on my phone. Just put in perspective that my line speed is twice yours so naturally mine would be higher.

5e9a3813702438591887dab5ce1c0b76.jpg


8c153ce3013cf4e98df80e6f4ecf1cd2.jpg


e22069beadd1217916112096fbbeba85.jpg


650b49711e33d691578c5c40f2afa623.jpg
 
Nihonto said:
Have 100/100 aerial fibre, but lately haven't seen over the moon speeds.
Yeah....it works ok, but I always seem to be getting around 10-15Mbps downloads and sometimes a little more on the upload according to Speedtest.
I have been choosing one or 2 servers in London and New York to check it.
Usually on Wi-Fi, but I know you recommend testing while cabled, so today tried a cable, and found I am getting about 90Mbps to local servers (MTN Randburg etc) and the same upload, but international is still only around 15Mbps.

What other tests or programs can I check to see what the problem is, and why international has been lackluster?
This is Jhb area, around Highlands North.

Here are some results:

Sprint NY
Ping 232 ms Download 12.63 Mbps Upload 5.92 Mbps

London Vodafone:
Ping 168 ms Download 31.24 Mbps Upload 1.93 Mbps

Los Angeles Speedtest.net
Ping 300 ms Download 16.12 Mbps Upload 5.71 Mbps

San Francisco Unwired
Ping 305 ms Download 15.19 Mbps Upload 4.03 Mbps

Randburg MTN
Ping 8 ms Download 93.47 Mbps Upload 88.04 Mbps

At these international speeds, it does not pay me to pay for 100/100 and may as well downgrade.
What can I check?
Click to expand...
Which router are you using?
 
Here mine, also 200/200. @Looney how the hell do you get those upload speeds? The only time I ever see anything over 10Mbps is on local speedtest!! I swear my line is incorrectly configured somewhere along the line. Questioned it quite soon after getting the line can't remember the response but it equated pretty much to, it is what it is, suck it up...









 
PBCool said:
Which router are you using?
Click to expand...

Currently using an ASUS DSL-AC68U, with one port configured as a WAN.
Usually pretty reliable. Had been using your TPLink TL-WR840N previously but that started dropping the wifi signal every half hour sporadically, and when your support refused to believe me that it was the router and wouldn't just swap it out...I changed to my old one and put yours back in the cupboard.
I still need to send the TPLink one back to you guys to get it swapped.
Might try it cabled tomorrow, but don't recall radically different results.
 
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