-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Are you keeping your Prime subscription?
Cool Ideas Fixed 5G/4G Feedback Thread
- Thread starter CoolEscalator
- Start date
-
- Tags
- cool ideas fixed 5g mtn vodacom
Very odd indeed, thanks .I rebooted earlier, just rebooted again now and dont seem to be having any luck
We will keep investigating further, might not be a solution found tonight, but will do our best
Jason-ZA
Expert Member
Very odd indeed, thanks .
We will keep investigating further, might not be a solution found tonight, but will do our best
No problem at all, will keep the ticket open for now
@CoolEscalator: Many thanks for the suggestion ! It did resolve the problem !
I had to reboot both my router AS WELL AS my phone in case anybody else is still having problems.
I had to reboot both my router AS WELL AS my phone in case anybody else is still having problems.
Jason-ZA
Expert Member
My guess is that it might be a certain range / IP block not working or failing with NAT and it might be a matter of rebooting until we get an IP allocated in a range that works.
joshuatree
Expert Member
- Joined
- Jul 2, 2012
- Messages
- 3,737
- Reaction score
- 1,216
What to take again from tonight's "outage" ? Usually Vodacom, and MTN less problematic?
Jason-ZA
Expert Member
@CoolEscalator looks like it is sorted now, just came back up.
That's our theory as well, selective to a certain IP range/ranges however on the other hand, other clients in the same IP ranges would also see problems, which were not seeing an influx of reports
I see you also didn't need to reboot this time.. Interesting.
Thank you for confirming, I don't believe you are phone had anything to do with it though, might have just came back same time as Jason_Za's
This is an odd one, but were still checkng to see what were missing
TheOracle
Well-Known Member
- Joined
- Nov 5, 2010
- Messages
- 269
- Reaction score
- 303
My connection is stable again, from about 9pm yesterday.
Did you confirm with Vodacom or Cool Ideas that there is currently no 5G coverage in your suburb ? Those 4G speeds look very good though.
Do you see any 5G Cell Information in the System --> Device Information menu ?
You could also try to force the router to connect to either the N41 or the N78 5G bands from the Developer Options menu. Just use your router password to access the menu, select only the N41 or N78 bands and click on Apply. Check whether anything has changed under the 5G Cell Information in the Device Information menu.
Last edited:
My service first went down at around 5:30PM while I was waiting for an UberEats delivery to arrive. After a few reboots it returned but went off again at around 7:30PM. I was only able to get back online around 9PM.
I'm not sure whether any of the reboots helped or not but I was very relieved to be able to follow the France/Sweden game.
Many thanks for raising the issue and for providing the necessary troubleshooting information. I hope that this will help to resolve these type of issues in the future.
My service went down twice yesterday - once for about 5 minutes at around 5:30PM (I appear to be the only person affected) and then again for about 2 hours at around 7:30PM.
I have been using the Vodacom service since September last year. There have only been 3 or 4 disruptions lasting more than a few minutes. Overall the service has been very reliable. I have not used the CI/MTN service so I can't compare them in terms of reliability.
The Cool Ideas staff are usually online when there is an outage and try to assist as much as possible.
ripclaw
Expert Member
- Joined
- Dec 4, 2006
- Messages
- 1,246
- Reaction score
- 168
Thanks. Will try these over the weekend or so. Just hectically busy with work.
Jason-ZA
Expert Member
@CoolEscalator looks like the issue is back again as of a few minutes ago, let me know if I should re-open my ticket
