Cool Ideas Fixed 5G/4G Feedback Thread

@CoolEscalator: Many thanks for the suggestion ! It did resolve the problem !

I had to reboot both my router AS WELL AS my phone in case anybody else is still having problems.
 
Jake45 said:
@CoolEscalator: Many thanks for the suggestion ! It did resolve the problem !

I had to reboot both my router AS WELL AS my phone in case anybody else is still having problems.
Click to expand...

My guess is that it might be a certain range / IP block not working or failing with NAT and it might be a matter of rebooting until we get an IP allocated in a range that works.
 
Jason-ZA said:
My guess is that it might be a certain range / IP block not working or failing with NAT and it might be a matter of rebooting until we get an IP allocated in a range that works.
Click to expand...
That's our theory as well, selective to a certain IP range/ranges however on the other hand, other clients in the same IP ranges would also see problems, which were not seeing an influx of reports
Jason-ZA said:
@CoolEscalator looks like it is sorted now, just came back up.
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I see you also didn't need to reboot this time.. Interesting.
 
Jake45 said:
@CoolEscalator: Many thanks for the suggestion ! It did resolve the problem !

I had to reboot both my router AS WELL AS my phone in case anybody else is still having problems.
Click to expand...
Thank you for confirming, I don't believe you are phone had anything to do with it though, might have just came back same time as Jason_Za's

This is an odd one, but were still checkng to see what were missing
 
ripclaw said:
The sad news: despite the coverage map showing that my suburb and surrounding areas are 5G-enabled, the reality is that the ZTE is showing that I'm 4G+, which is evident by the light blue light on the front of the router. Maybe this will be rectified by Vodacom in the near future...
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Did you confirm with Vodacom or Cool Ideas that there is currently no 5G coverage in your suburb ? Those 4G speeds look very good though.

Do you see any 5G Cell Information in the System --> Device Information menu ?

Screenshot_20260701-072813.png

You could also try to force the router to connect to either the N41 or the N78 5G bands from the Developer Options menu. Just use your router password to access the menu, select only the N41 or N78 bands and click on Apply. Check whether anything has changed under the 5G Cell Information in the Device Information menu.

Screenshot_20260525-124736.png
 
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CoolEscalator said:
Thank you for confirming, I don't believe you are phone had anything to do with it though, might have just came back same time as Jason_Za's
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My service first went down at around 5:30PM while I was waiting for an UberEats delivery to arrive. After a few reboots it returned but went off again at around 7:30PM. I was only able to get back online around 9PM.

I'm not sure whether any of the reboots helped or not but I was very relieved to be able to follow the France/Sweden game.
 
Jason-ZA said:
My guess is that it might be a certain range / IP block not working or failing with NAT and it might be a matter of rebooting until we get an IP allocated in a range that works.
Click to expand...
Many thanks for raising the issue and for providing the necessary troubleshooting information. I hope that this will help to resolve these type of issues in the future.

My service went down twice yesterday - once for about 5 minutes at around 5:30PM (I appear to be the only person affected) and then again for about 2 hours at around 7:30PM.
 
joshuatree said:
What to take again from tonight's "outage" ? Usually Vodacom, and MTN less problematic?
Click to expand...
I have been using the Vodacom service since September last year. There have only been 3 or 4 disruptions lasting more than a few minutes. Overall the service has been very reliable. I have not used the CI/MTN service so I can't compare them in terms of reliability.

The Cool Ideas staff are usually online when there is an outage and try to assist as much as possible.
 
Jake45 said:
Did you confirm with Vodacom or Cool Ideas that there is currently no 5G coverage in your suburb ? Those 4G speeds look very good though.

Do you see any 5G Cell Information in the System --> Device Information menu ?

View attachment 1918579

You could also try to force the router to connect to either the N41 or the N78 5G bands from the Developer Options menu. Just use your router password to access the menu, select only the N41 or N78 bands and click on Apply. Check whether anything has changed under the 5G Cell Information in the Device Information menu.

View attachment 1918580
Click to expand...
Thanks. Will try these over the weekend or so. Just hectically busy with work.
 
Jason-ZA said:
@CoolEscalator looks like the issue is back again as of a few minutes ago, let me know if I should re-open my ticket :)

View attachment 1918644
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Hi there, apologies for the delay, not sure how I missed this message.
I see you noted at around 13:30 that its back on again, I'm glad.

Its quite strange as we again do not see anything obvious. Will check with the team again.
 
CoolEscalator said:
Hi there, apologies for the delay, not sure how I missed this message.
I see you noted at around 13:30 that its back on again, I'm glad.

Its quite strange as we again do not see anything obvious. Will check with the team again.
Click to expand...

No problem, yep its back again, it seems like something is going wrong intermittently somewhere.

Also, I did not do any reboots today.

1782909549850.png
 
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