Cool Ideas Fixed 5G/4G Feedback Thread

[susefan]

Fixed MTN down

 

[Jake45]

Vodacom 5G working again thankfully !!!

 

[susefan]

Mine back too.

 

[CoolEscalator]

HI all, apologies, must have missed this thread earlier.
Related to the incident mentioned here, apologies for the disruption in this regard

HI all, apologies for the inconvenience caused.
Our team is aware of the fault, and actively working to restore services.

We will have an announcement up shortly.

EDIT:

https://coolideas.co.za/announcements/79293

Your time and patience is much appreciated

Services should be restoring, apologies for the disruption caused.

 

[Borax945]

Hi All,

Received my VODACOM sim - please provide router settings:

• Profile Name:
• APN (Access Point Name):
• Username:
• Password:
• Authentication Type:
• PDP/APN Type:
• APN Protocol /
• APN Roaming

 

[Jake45]

@Borax945: Try this ...

Profile name: CISP
APN: coolideas
Authentication: None
PDP Type: IPv4v6

Leave Username & Password blank.

 

[Borax945]

Band selection?

 

[Prawn Hub]

Band selection?

Auto

 

[CoolEscalator]

Hi All,

Received my VODACOM sim - please provide router settings:

• Profile Name:
• APN (Access Point Name):
• Username:
• Password:
• Authentication Type:
• PDP/APN Type:
• APN Protocol /
• APN Roaming

HI there, this should have been sent to you via Email on your ticket as well.
It should look like this: - You can put anything as the Profile Name

 

[Jake45]

@Borax945: How are your speeds ?

 

[Borax945]

@Borax945: How are your speeds ?

For some reason I'm not getting a 5G signal - only LTE

 

[Borax945]

B1@15Mhz earfcn: 75 phy-cellid: 415
B3@10Mhz earfcn: 1877 phy-cellid: 16

B3@10Mhz earfcn: 1776 phy-cellid: 409

B3@10Mhz earfcn: 1877 phy-cellid: 16

Maybe need to lock to a specific band is this SA or require "handshake" the anchor LTE bands before getting :

NSA — Non-Standalone 5G

or

SA — Standalone 5G

Layer	Band
LTE Anchor	B1/B3/B7
5G Layer	n78

???

 

[ajax]

No standalone (SA) 5G networks yet, at least in our country.
Use NSA mode.
What router do you have? The G5TS?

 

[cavedog]

No standalone (SA) 5G networks yet, at least in our country.
Use NSA mode.
What router do you have? The G5TS?

Rain is fully stand alone. In fact also the only mobile network with VoNR for their voice option so you can make calls over LTE and 5G.

 

[Jake45]

@Borax945: Try to lock onto the 5G N78 band and see if the 5G band becomes active. You can also try the N41 band if available.

If you are using a G5TS router you can do this from the Developer Options menu. If you have the PCI & EARFCN values for the 5G bands in your area you can also try to lock onto those. You can usually get those values from the 5G Cell Information (PCI, 5G Frequency) under the Device Information section of the System Menu but those values might not show up if the band is not active.

 

[Borax945]

Thanks

What are the Anchor LTE Bands ?Currently enabled are 1 and 4 for LTE
and N41 and N78 for 5G

 

[Borax945]

@Borax945: Try to lock onto the 5G N78 band and see if the 5G band becomes active. You can also try the N41 band if available.

If you are using a G5TS router you can do this from the Developer Options menu. If you have the PCI & EARFCN values for the 5G bands in your area you can also try to lock onto those. You can usually get those values from the 5G Cell Information (PCI, 5G Frequency) under the Device Information section of the System Menu but those values might not show up if the band is not active.

View attachment 1910543

View attachment 1910544

Thanks - I'mmbased in Mulbarton JHB South - do you perhaps know the 5G tower this side?

 

[Jake45]

Thanks

What are the Anchor LTE Bands ?Currently enabled are 1 and 4 for LTE
and N41 and N78 for 5G

Vodacom is using a hybrid 4G/5G NSA 5G configuration which requires these anchor 4G bands - usually B1 and B3. If you can't connect to any 5G bands then you may have to change to one of the Cool Ideas MTN products.

 

[CoolEscalator]

Thanks - I'mmbased in Mulbarton JHB South - do you perhaps know the 5G tower this side?

HI there, What Router are you using?

 

[Jake45]

@Borax945: What router are you using ? Are you sure that the 5G bands are not active ? Where are you seeing the N41 and N78 bands ?Usually there is a light on the front of the router that changes colour if 5G is active.