Cool Ideas Fixed 5G/4G Feedback Thread

@William1102: Are you planning on sticking with Vodacom 5G or switching to MTN 5G ? Keep us posted on how things work out for you. You were one of the first customers and I must say that most of us have not experienced the deterioration of service that you have. Hopefully things will now improve for you !
 
Jake45 said:
@William1102: Are you planning on sticking with Vodacom 5G or switching to MTN 5G ? Keep us posted on how things work out for you. You were one of the first customers and I must say that most of us have not experienced the deterioration of service that you have. Hopefully things will now improve for you !
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Vodacom 5G but from cool ideas I was on Afrihost vodacom 5G and it was horrible , constant disconnects, high ping spikes and constant packet loss.

After months of issues now the same router in the same position is working fine until yesterday where it started again but calmed down still ordered via cool ideas as CI had minor issues compared to Afrihost
 
William1102 said:
After months of issues now the same router in the same position is working fine until yesterday where it started again but calmed down still ordered via cool ideas as CI had minor issues compared to Afrihost
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I have read about similar issues from several of the Afrihost customers. I hope that the Cool Ideas Vodacom 5G packages work much better for you !
 
Hi All,

So managed to get 5G signal - however no internet; now where as yesterday I had only 4G and could browse
 
Jake45 said:
I have read about similar issues from several of the Afrihost customers. I hope that the Cool Ideas Vodacom 5G packages work much better for you !
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Thank you, yes it has been hell on Afrihost, I had to permanently VPN the network to get usable internet, something broke massively on the route the 5G was using.

It has been good so far on Cool Ideas

1779788469597.png

While Afrihost has mostly fixed this it still happens frequently with no traffic use.

1779788584877.png

The above is Afrihost last night
 
tried sim in my phone and still can't connect to internet
tried running speedtest and hanging at "Finding provider"

other sim cards are working fine on router and in phone so definitely the sim card or connection
 
@Borax945: What router are you using ?Have you set up the APN correctly as explained above ? I think that the Vodacom SIM should also work in a 4G device with the correct APN.
 
@William1102: Good to hear that the Cool Ideas Vodacom 5G packages are performing better. I expect that more customers will be jumping ship very soon !
 
Borax945 said:
tried sim in my phone and still can't connect to internet
tried running speedtest and hanging at "Finding provider"

other sim cards are working fine on router and in phone so definitely the sim card or connection
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These SIMs don't work in phones apparently, only a few approved routers. Did you set your APN to coolideas?
 
Jason-ZA said:
These SIMs don't work in phones apparently, only a few approved routers. Did you set your APN to coolideas?
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Yes - the SIm worked last night in the same phone, Sim was working fine yesterday in the router (Although not 5g but LTE could surf and download) - today no Inteteentr nothing double checked APN etc
 
Borax945 said:
Yes - the SIm worked last night in the same phone, Sim was working fine yesterday in the router (Although not 5g but LTE could surf and download) - today no Inteteentr nothing double checked APN etc
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This is a fixed 5G service, and should not be going in your phone, Please insert into a router
 
Borax945 said:
Had to test in phone to eliminate not a router problem for both internet connection and 5G issue
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Noted thank you, if you are still experiencing issues via the router, I would recommend having our support team troubleshoot with you and try a few things.
 
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