Crystal Web ADSL performance feedback thread Part 3...

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DJ... said:
There is an issue coming from Blizzard's side with the way they are announcing their routes once it hops off our network and on to some of their peering networks overseas. They're pushing the data to the US first which is absurd. Unfortunately it's not routing under ours nor IS's control so nothing we can necessarily do here to fix the problem, but it seems they are slowly deploying fixes and changes to address this...
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DJ, why isn't it affecting other ISP's though? I've tested the Mweb connection here at work and it's at 190ms vs the 290ms on CW.
 
Soulcode said:
DJ, why isn't it affecting other ISP's though? I've tested the Mweb connection here at work and it's at 190ms vs the 290ms on CW.
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The routes propagated to mweb's upstream provider are different to the routes propagated to IS, at a guess.
 
Soulcode said:
DJ, why isn't it affecting other ISP's though? I've tested the Mweb connection here at work and it's at 190ms vs the 290ms on CW.
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Because 1) it doesn't appear to hit all parts of all of their peering networks; and 2) not all ISPs use the same international peering partners and boxes, and devices, and so on.

But honestly, you know I'd fix this if it were something under our control. We'd just update routing ourselves or get IS to have the international guys update their routing tables. In this case it's simply not an option as the wonky routing happens off any part of the network that either us or IS have any influence or control over. There's just no way to control somebody else's network and force changes onto their end...
 
DJ... said:
Because 1) it doesn't appear to hit all parts of all of their peering networks; and 2) not all ISPs use the same international peering partners and boxes, and devices, and so on.

But honestly, you know I'd fix this if it were something under our control. We'd just update routing ourselves or get IS to have the international guys update their routing tables. In this case it's simply not an option as the wonky routing happens off any part of the network that either us or IS have any influence or control over. There's just no way to control somebody else's network and force changes onto their end...
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Get Support Hottie(tm) to give the overseas network operators a call with sexyvoice(tm) turned up to 11...


:D
 
DJ... said:
Because 1) it doesn't appear to hit all parts of all of their peering networks; and 2) not all ISPs use the same international peering partners and boxes, and devices, and so on.

But honestly, you know I'd fix this if it were something under our control. We'd just update routing ourselves or get IS to have the international guys update their routing tables. In this case it's simply not an option as the wonky routing happens off any part of the network that either us or IS have any influence or control over. There's just no way to control somebody else's network and force changes onto their end...
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OK, I see, thanks. I trust you have made Blizzard aware of this problem though? Sorry, for harping on about this. I just really want my low pings back :(
 
Soulcode said:
OK, I see, thanks. I trust you have made Blizzard aware of this problem though? Sorry, for harping on about this. I just really want my low pings back :(
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We've sent them info but we naturally don't have contacts at every company.

As users you may have some luck reporting it to them directly if they offer the mechanism as well, just to make the problem abundantly clear. I honestly wish we could intervene and just sort it out but the issue originates from their end or their network partners' on this one I'm afraid...
 
AfricanTech said:
Pity I don't get no Vumatel in my area :(

Eish, how the hell Telkom actually sells anything is a miracle when you compare their offers to the ISP's offerings on Vuma.
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they sell by being the only available option ;(
 
DJ... said:
Drop me a PM quickly. I have new staff who are handling the custom requests and we're nearly finished with our POCs and costings...:)
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Custom Request 50GB's for R100 and ill take it DJ.. is that how we need to do it? :whistle: :love: :D
 
Soulcode said:
OK, I see, thanks. I trust you have made Blizzard aware of this problem though? Sorry, for harping on about this. I just really want my low pings back :(
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Just so you know this has been all over the Overwatch Forum as it is effecting all Blizzard games, and people from all over the world, not just us.

This is the Link to the post I made and has feedback from others: Link

If you want a temporary fix just install Tunnel Bear and connect to Netherlands when playing blizzard games and your latency will be back down or at least close to what it was.

@DJ... Just so you know someone in another country got their ISP to investigate and got a response from the Zayo network which is causing the problem. This is what they got in reply:

So after some digging and investigating we have found an answer to what you are seeing, its due to maintenance work due to be carried out on one of the major links due to a hungry rat.
They routed the traffic through America to allow for the works, but it has since been rescheduled to happen in June, yet the traffic diversion was never taken away.
After speaking with Zayo and their service desk they are going to investigate and hopefully revert things until needed, but this is just speculation at this point as I am unsure how bad the link is, or if it can take any traffic at all.

It does get more strange though, as I don't believe that the traffic ever leaves America as the latency seen is the typical round trip to America only, although the IP route suggests America, France and Germany so its left me confused how they are doing this.

It may just be Blizzard keeping all this in their network and using their American servers to do all the work instead of adding the round trip latency spikes which are typically seen when jumping continents.
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Follow-up response:

Supposedly so, rats have apparently chewed through a major cable leaving it damaged enough for them to perform maintenance works on it, ultimately causing this issue.

Once the network team get hold of this during normal working hours, they may well revert the traffic to its original routes, as it was only due to be in place whilst maintenance work was carried out, now that they have moved the dates, they will hopefully move the diversion.
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AfricanTech said:
Now that's taking a chance given that 100GB costs R279 :D
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Yeh i know :D . The 100GB's is a little too much for me, which is why i havent moved over yet. I have a household of 4 people streaming, so i need a combination of price and quantity, more so alot of data. But will see what CW comes up with soon :)
 
RATS!

Here are 2 stories about rats and rodents one very old and one new.

(1) The scene: Marshalltown Post Office building, Johannesburg, large Electromechanical exchange serving most of the large corporates in the area, including the JSE.

Boss on inspection, enters the exchange only to see a large rat running along a cable tray with thousands of cotton covered cables nicely laced into a square bundle. Boss moans about the rat and order the Chief Tech to sort out the problem immediately. Chief Tech pulls out his gat which he carries when on night duty, takes a shot, misses the rat, and most of the CBD lose their telephone services as the 357 slug goes through the cable bundle ....

(2) Optic fibre manhole open, rodent gets into the manhole and hides. Splicing team complete their work, close up the manhole after splicing through 3 x 172 core cables. A few days later dozens of 10 GE links go down, traced to the manhole, one dead rodent ( fibre does not really make a good meal) but plenty of cable damage.
 
By the way @DJ... Do you know what company uses orange and purple fibre pipe?

Even though Telkom confirmed with me that my area wasn't getting fibre, for the past 2 weeks people have been digging up the sides of the roads and laying this pipe, sometimes purple sometimes orange and I have confirmed it is for holding fibre.
 
Absolutely no idea if that's branded by fibre operators, but I doubt anyone brands stuff going into a hole in the earth...:p
 
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