Crystal Web ADSL performance feedback thread Part 3...

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SauRoNZA said:
Waiting for initial response or waiting for action to be completed?.
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Both really. On Monday when I asked support to do the upgrade I was, understandably, told Telkom would have to confirm that my line upgrade could be done.

By yesterday afternoon I had heard nothing back since the original mail from support to confirm the request was being processed. I contacted support again myself and was told the request was still being processed by Telkom. Now I don't feel I should have to follow up nor do I feel that an unreasonable amount of time had lapsed at that point, but after my dealings with the previous fault logged I was not prepared to just believe that everything was under control.

Again I can be totally patient if need be and communication is forthcoming but I hate sitting in the dark wondering what the hold up is ;)
 
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Iwojima said:
Both really. On Monday when I asked support to do the upgrade I was, understandably, told Telkom would have to confirm that my line upgrade could be done.

By yesterday afternoon I had heard nothing back since the original mail from support to confirm the request was being processed. I contacted support again myself and was told the request was still being processed by Telkom. Now I don't feel I should have to follow up nor do I feel that an unreasonable amount of time had lapsed at that point, but after my dealings with the previous fault logged I was not prepared to just believe that everything was under control.

Again I can be totally patient if need be and communication is forthcoming but I hate sitting in the dark wondering what the hold up is ;)
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If your line is migrated to Crystal Web you will receive a link where you can always stay up to date on your line itself and orders processed on it. If you have been with us for years it is possible that you were not migrated to this system though. You can ask the support guys to check for you on this.
 
Crystal Web Management said:
If your line is migrated to Crystal Web you will receive a link where you can always stay up to date on your line itself and orders processed on it. If you have been with us for years it is possible that you were not migrated to this system though. You can ask the support guys to check for you on this.
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I assume you are talking about Podio?

The last communication received via that was 9:31am on Monday (regarding the line upgrade).

The last communication received about the line fault via Podio was on 12/09, indicating that the fault had been escalated. I've received no communication since then.
 
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Official Crystal Web ADSL performance feedback thread Part 3...

Iwojima said:
Both really. On Monday when I asked support to do the upgrade I was, understandably, told Telkom would have to confirm that my line upgrade could be done.

By yesterday afternoon I had heard nothing back since the original mail from support to confirm the request was being processed. I contacted support again myself and was told the request was still being processed by Telkom. Now I don't feel I should have to follow up nor do I feel that an unreasonable amount of time had lapsed at that point, but after my dealings with the previous fault logged I was not prepared to just believe that everything was under control.

Again I can be totally patient if need be and communication is forthcoming but I hate sitting in the dark wondering what the hold up is ;)
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You sure you aren't filtering Podio messages to Junk Mail?

That's the system they use with all Telkom relate stuff.

****
Never mind saw your posts above.
 
Crystal Web Management said:
They are amazing devices. And yes you can see traffic across multiple devices but we are still customising new firmware features here (we can do this now by the way) and historical may not be there immediately. And yes you retain full access, and we push updates and configs, and we pull support data from the device. The mesh networking devices are incredible by the way. If you want gigabit wireless with amazing coverage it is mesh all the way, and these are the best in terms of price/performance that we have tested. And they also support live data to see which devices are using what.
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Well, be sure to keep us posted on the state of any custom firmware. That A-3490 router is less than half the price of me buying a Ubiquiti UniFi 8-port gateway - the cheapest option for a UniFi gateway.

How does the wireless mesh work? I currently have 3 Ubiquiti UniFi APs blanketing my property with wifi, and all 3 are wired to the switch in my study. Around 170m of network cabling is used for them altogether, with each one getting its own cable to the switch. How does a purely wireless system maintain full speed across all the APs? It's probably for the best that I've already gone the Ubiquiti route, as the one AP is an outdoor AP. I think my outbuildings would be screwed without one.
 
Oh no not again CW. Did anyone else relieve a PM from Dj Stealth with another password dump??
 
ph4t3 said:
Oh no not again CW. Did anyone else relieve a PM from Dj Stealth with another password dump??
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Yup, passwords going to have to change again. Very sad to see this happening. Intent is clearly malicious and not constructive in terms of telling the company in private about any security loopholes, allowing them to fix the issue.

Not sure what data they released last time but now they saying they have banking, addresses and ID details. Which taken together is a serious risk for fraud.
 
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Bernie said:
Yup, passwords going to have to change again. Very sad to see this happening. Intent is clearly malicious and not constructive in terms of telling the company in private about any security loopholes, allowing them to fix the issue.

Not sure what data they released last time but now they saying they have banking, addresses and ID details. Which taken together is a serious risk for fraud.
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It's very concerning. Though we don't know the validity of that at this point (banking details, ID's etc).

Bryn said:
Also received a PM from him. 2 hours ago Tapatalk says.
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Yep got the email (notification of myBB PM) at around 3AM this morning.

Hopping onto live chat at 7 to change my password.
 
yes, 2 x

wondering if this is the 2nd login the support guys was seeing last night. Would/could this be why i could not send/receive traffic, does not make sense.

G
 
and no, support was seeing 2 links on my one username yesterday when i was having problems.

as I rebooted the router they kept on seeing one disappear and then come back but the other stayed there.

G
 
georgelza said:
and no, support was seeing 2 links on my one username yesterday when i was having problems.

as I rebooted the router they kept on seeing one disappear and then come back but the other stayed there.

G
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Two concurrent connections?
 
thats what the support guy implied.
i asked him if he can kick both off, and i'll reboot my router, hopefully then only re-creating one connection, but it seemed he did not know how or did not have permission to.

G
 
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