Crystal Web ADSL performance feedback thread Part 3...

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4mb premium uncapped user here. Came to check if others were having issues as well. LoL is basically unplayable. 300-700ms ping.
Streaming not great on standard def.
Getting half my line speed from speedtest results.

I haven't tested with another ISP account yet. But this is the worst performance I've experienced with this account.
 
10MB Home Premium Uncapped here - 180ms in a csgo comp match, with my ping usually being 5.

Definite issue here
 
Thing's are looking better right now. Getting 3mb from speedtests, gonna check gaming. Browsing is much more responsive though.
 
Getting the odd spike to 200ms plus , but compared to earlier, things are much more stable.
 
AfricanTech said:
It's a bit of a PITA, but go day by day and cut and paste the data from is.dsl into Excel and ask CW support to explain the difference to you
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I've done just this. Support says I've used 89GB which I really don't agree with. IS says I've used 20GB. Now to wait for supports response.

EDIT: Support has fixed the issue, and confirm usage is around 17gb. All happy now, faith is restored.
 
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Agreed seemed better last night after 18:00. Still not what it was before - saw some SD Netflix for a bit which I never saw before.

Will ask those at home for feedback on the performance before 18:00 which has been the primary concern for me.
 
I got an SMS last night saying that latency issues had been identified and resolved?
 
Sinbad said:
I got an SMS last night saying that latency issues had been identified and resolved?
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Was it? Not specific to anything, but having looked at the other isp threads, many issues around latency and throughput lately. Also mostly around the Cape area. Is there a bigger issue around the Cape in general?
 
Icemanbrfc said:
Was it? Not specific to anything, but having looked at the other isp threads, many issues around latency and throughput lately. Also mostly around the Cape area. Is there a bigger issue around the Cape in general?
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I dunno, it never affected me.
 
Crystal Web Management said:
You guys are 100% correct and it really should have been better thought through on our part. On behalf of Crystal Web, please accept our apology about this. We are seeing what we can accommodate here for our earliest supporters as it is the right thing to do.

Can you give us until next week to officially communicate with you? Anything paid now, if there is a change, will be credited.
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Messugga said:
It's the 10th. So when are we getting answers?
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Still waiting.
 
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