Crystal Web ADSL performance feedback thread Part 3...

[Sinbad]

Not ADSL, but just thought I'd leave this here...

Thanks CW, life's good

 

[new_in_za2]

So, there's still complete confusion over which product I'm actually on with Crystal Web. It's been a month and a half now and still no one can figure out which product I'm paying for.

I just got November's bill for "Standard Business Capped 100GB + Midnight Express" @ R299. The daily usage emails suggest that I'm on "Xtreme Home Capped" @ R249 by claiming that my cap only counts from 18:00 till 00:00. Support gives conflicting answers, it seems they also don't really know which product I'm on.

Crystal Web, when are you going to sort out your mess?

 

[georgelza]

... do we have a Self management web portal yet ?

Line is moving from MWEB to telkom Holding pool today... I HOPE.. and then onto CW..

G

 

[greg0205]

So, CW folk... it's the 1st... tick tock, tick tock... Evonet Wireless?

 

[Sinbad]

I also wanna say thanks to CW for the Snapscan payment thing. Combined with WeChat's little cash back promotion, this month's subs got me:

Boom.

 

[new_in_za2]

... do we have a Self management web portal yet ?

Joke of the month!

I'm kidding. That's actually been a joke the whole year.

 

[eddief1]

So, CW folk... it's the 1st... tick tock, tick tock... Evonet Wireless?

Im sure it will be some kind of evolution: DSL -> WIRELESS/LTE -> FIBRE

 

[crackersa]

So, CW folk... it's the 1st... tick tock, tick tock... Evonet Wireless?

support said it will launch either later today or tomorrow.

 

[Zoopy]

Yo, high latency on Overwatch all morning. Now suddenly I have lag spikes that last for 20 seconds a time where everyone just warps around and I can't play. Anyone else got the same? Otherwise it's probably my exchange.

 

[Grumpy Old Man]

support said it will launch either later today or tomorrow.

What? I thought is was the 1st of November today, Not the 1st of April.. :crylaugh:

Edit: For a moment I read CW is launching a Self management web portal today or tomorrow.

 

[Lydon]

Yo, high latency on Overwatch all morning. Now suddenly I have lag spikes that last for 20 seconds a time where everyone just warps around and I can't play. Anyone else got the same? Otherwise it's probably my exchange.

Me too. Been like this since last night. 280-300ms...

 

[Rohan]

Yo, high latency on Overwatch all morning. Now suddenly I have lag spikes that last for 20 seconds a time where everyone just warps around and I can't play. Anyone else got the same? Otherwise it's probably my exchange.

Been having it for a month, had to get myself an account with AH just so I can keep playing online.

 

[Lydon]

As a follow up to my above post...it seems it may be a line issue causing lag in Overwatch. CW support had me run WinMTR, which showed significant packet loss. Switched to an AfriHost 1GB account and my latency was even worse (300-340ms). Logged a fault with Telkom. Lord have Mercy (heroes hopefully never die).

 

[Genisys]

So still no news on this Evonet Wireless product?

 

[new_in_za2]

So, the daily usage emails are back to not working, at least for me. I wonder if it is due to my attempt to figure out which service I'm paying for, which turned rather bizarre.

I got my invoice yesterday which still incorrectly says Standard Business Capped 100GB + Midnight Express at a price of R299 per month, a product which no longer exists. To recap, support gives conflicting answers as to which product I'm actually on, and the daily usage emails used to claim that I had a 150GB cap counted from 18:00 till midnight, corresponding to "Xtreme Home Capped 150GB", which however costs R249 per month. So, in an effort to try to figure out what I actually have and what I'm paying for, I wrote to billing@ and asked them to clarify what I'm paying for. The response I got was baffling, to put it mildly. Billing told me that they had confirmed with management that I am indeed on "Business Capped 100GB account", a product, might I remind you, that doesn't exist anymore. I wrote back to billing@ asking for further clarification, seeing as that I had used more than 100GB of data last month. No reply to that email.

So now I still have no idea what I'm paying for, and no one at Crystal Web can tell me. I guess I'll just have to refuse to pay my invoice until they can actually tell me what I'm paying for. Maybe I can get their attention that way...

 

[AfricanTech]

So, the daily usage emails are back to not working, at least for me. I wonder if it is due to my attempt to figure out which service I'm paying for, which turned rather bizarre.

...

Mine seems fine

Date/Time: 02-11-2016/04:11:22
UserName:
DSL Usage:
Total Sent(MB): 425.76
Total Received(MB): 9890.71
Total Combined (MB): 10316.47
Comment: 2GB used -- 18h00-00h00 Cap -- 150GB

KEY:
1 Megabyte (MB) = 1048576 bytes (B)
1 Gigabyte (GB) = 1024 Megabytes (MB)

 

[new_in_za2]

OK, so mine was probably broken as a result of contacting billing@ yesterday.

This is what my usage email today looks like:

DSL Usage:
Total Sent(MB): 1407.72
Total Received(MB): 30268.62
Total Combined (MB): 31676.35
Cap (MB): 1073741824.00
% Cap Used: 0

Or in other words, the completely broken state from last month.

On a related note, after posting here billing@ replied again, insisting that there is no mistake, I am on a "Standard Business Capped 100GB" despite that I used a lot more than 100GB of data last month outside the midnight-till-6 free time.

 

[Orihalcon]

OK, so mine was probably broken as a result of contacting billing@ yesterday.

This is what my usage email today looks like:


Or in other words, the completely broken state from last month.

On a related note, after posting here billing@ replied again, insisting that there is no mistake, I am on a "Standard Business Capped 100GB" despite that I used a lot more than 100GB of data last month outside the midnight-till-6 free time.

Well it is clear that there is a disconnect between billing and support then.

Their billing system might look at something different.

Oh well. Something for them to log and investigate.

 

[new_in_za2]

Well it is clear that there is a disconnect between billing and support then.

Their billing system might look at something different.

Oh well. Something for them to log and investigate.

Also between support and support as support gives me different answers depending on when I ask.

 

[Bryn]

My usage email is still fine too. I'd love an update about what's going on with CW though. It's November now and we have no portal still.